I recently placed an online order from Decathlon for a W900 shoe insole with order number TR3968408040. I paid for the product, but afterward I was informed by customer service that the product could not be supplied because it was out of stock. However, I have seen that the same product is still listed for sale on the website, which makes the situation even more frustrating and confusing. Although I have been told that the item cannot be provided, I expect that Decathlon will supply the W900 shoe insole that I paid for, or offer an equivalent solution under the same conditions. I request that this situation be reviewed and resolved as soon as possible.
I purchased a product from the Decathlon website, decathlon.com.tr. However, my order with reference number Tr2546478014 was canceled owing to a problem with their payment system. Regardless, the funds were withdrawn from my account. The purchase was made on April 20, 2024, and the website has subse...
I placed my order with number TR3190635175 yesterday, on 14.02.25, but it still hasn’t been shipped. I expected a company like Decathlon to dispatch it on the same day. When I order from other e-commerce platforms, my package is shipped immediately, and even small boutiques manage to ship on the sam...
Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
I have shopped from Decathlon many times. The product I had been waiting to come back in stock for a year finally appeared in stock with 2 units available in the morning, and I immediately purchased one. Shortly after I made my purchase, the other unit was also sold, and the product was out of stock...
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