I purchased a pair of Quechua brand children’s boots from Decathlon, and after being used for just one winter season (around 3–4 months), the boots tore apart. We bought the product from either the Kentpark or One Tower Decathlon store, but unfortunately, we no longer have the receipt.
When we reported the issue to the store staff, they immediately said it wasn’t covered under warranty and also refused to process the complaint because the receipt was missing. However, it’s clear that this product could only have been purchased from Decathlon, as it’s not sold anywhere else.
I request a refund or replacement for this product, which tore after such a short period of use. I kindly ask that the relevant team resolve this issue and ensure my consumer rights are upheld.
I called the Decathlon One Tower store to ask if they had equestrian products, and they informed me that Kentpark and Ankamall stores carried them. I traveled to Kentpark specifically for this, only to be told they don’t sell these items. After a wasted trip, I went to Ankamall and purchased part of...
Hello, I used to fulfill nearly all my clothing needs through your company, including consistently buying the same model of your snow boots for years. However, my latest purchase presented a problem – it was letting water in. Due to a challenging surgical procedure (which I can substantiate with med...
I purchased swim goggles from the Decathlon Vialand branch, and incredibly, the coating peeled off within just two months. This happened on only my third use. When I returned to the store to exchange them, I was informed they couldn't process the exchange because they hadn't created a record of my p...
I recently bought a pair of Adidas shoes from the Decathlon store, and after just 2 or 3 wears, they fell apart. I took the shoes back to the store with my receipt, expecting a quick resolution. However, it’s been 20 days and they still haven’t provided a solution. I also wrote a complaint on bilgiv...
On April 13, 2024, I purchased a pair of gloves from Decathlon’s Ankamall store. At the time, a customer representative assured me that the stitching would be covered under warranty, which was a key factor in my decision to buy. However, after only 3-4 months of use, the stitches started coming apar...
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