Decathlon’s website is showing my order as delivered, but I haven’t received it. How can I easily escalate this issue?

On October 28, 2025, I ordered a Domyos EL 100 elliptical bike from the Decathlon Viaport Pendik store, paying the full price of $352 upfront. Since the product wasn’t available in-store, an order was created. On the morning of October 30, I was notified that the product had arrived at the store. I ...

I placed an order for Oxelo brand roller skates through Decathlon, which was marked as delivered on October 25, but I never received the product. My order number is linked to the email address b*[email protected] **. I had the item shipped to my address in Karaman city center and paid $85 USD via credi...

I placed an order with Decathlon on the morning of Monday, July 7th. Today is Saturday, July 12th, and there is still no sign of my order. I’m planning a weekend trip to the seaside, but the swim goggles, fins, and swim cap I ordered are nowhere to be found. I was informed that my order had supposed...

I placed an order through Decathlon Turkey on 25.06.2025 and despite paying the full amount including shipping, my order has still not been delivered. I have contacted customer service multiple times, but they have shown a careless and unhelpful attitude. After receiving the payment, they completely...

Good day, I placed my Decathlon order, number TR3615679304, on June 22, 2025. I have since contacted your team via email regarding the status of this order. Each time, I'm told there's a "technical issue" and that my items will be shipped "as soon as possible." However, there has been absolutely no ...

I ordered a 1.55m fitness bar from Decathlon, but I received the wrong product instead: a 10kg dumbbell. I immediately initiated an exchange request, but I've been waiting for approximately one week now, and the situation remains unresolved. Not only has Decathlon failed to send me the correct item,...

I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...

My tent, which I purchased online from Decathlon on 03.05.2025, is marked as delivered even though I have not received it. I have encountered this situation, and perhaps it’s the first time in my life I’ve experienced something like this. I even checked with my neighbors and local courier branches t...

I was called by Decathlon customer service and subjected to a condescending conversation. The reason for their call was to inform me that they had made a mistake, yet instead of offering a solution, they presented me with a dead-end. In short, I purchased a tent from the company. Three days later, I...

I chose Pudo delivery point for my online shopping from Decathlon. When I went to Pudo point a week later, I could not receive the products. I called Pudo customer services and again, although I was at the delivery point, I could not receive the products. Since my phone number was not in the system,...

I ordered a pair of hiking boots from Decathlon, hoping for a hassle-free delivery experience. A week after I placed my order, I saw that the shipping status was marked as “canceled,” and I didn’t receive any notification from Decathlon about it. I reached out to them directly, and they promised to ...

Using Decathlon's online platform proved to be annoying. I ordered some product ten days ago, and for six days they have been marked as "out for delivery." Clearly, the courier either misplaced the box or something else went wrong—which I can believe could happen. Still, the lack of response from De...

I have ordered a bag in the Decathlon app, but even after the order is confirmed and shipped (from app), it got stuck in shipped status for the past 2 days, so I called the customer service number to check my date of delivery, even after confirming the order number, the automated call hanged up on m...

I have shopped from Decathlon many times. The product I had been waiting to come back in stock for a year finally appeared in stock with 2 units available in the morning, and I immediately purchased one. Shortly after I made my purchase, the other unit was also sold, and the product was out of stock...

I am very unsatisfied with the service I received from Decathlon. I bought some items on July 27, but unfortunately, they didn't arrive by the promised date of August 5. Decathlon refused to take responsibility and instead shifted the blame onto the cargo company, causing a delay in my refund until ...

On August 12, 2024, I placed an order on Decathlon's online store with the next-day delivery option. I received an email 20 minutes later confirming that my order had been dispatched. However, the package did not arrive the next day. On August 14, 2024, I contacted Decathlon's customer service. The ...

On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...

I ordered a jacket from Decathlon at the Antalya Erasta mall. It was supposed to arrive on the 19th, as shown on my screen. At 6:00 PM, I went to the store to pick up my item. Your staff asked for my name three times, staring at the screens. Another staff member came and asked for my tracking number...

Decathlon could not send my product for 10 days.Even though I send e-mails, I receive computer messages.When I received my product they said it would arrive soon. placed the order through a staff member at the Decathlon store in Kayseri. The store employee mentioned that using this method would resu...

I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the u...

I bought snow boots for my daughter from Decathlon, but they were too small so I needed a bigger size. I started a return on October 31st, and even though I sent it back to them on November 2nd, it's now November 7th, and they still haven't done anything about it. They're saying there's a technical ...

Decathlon Turkey Did Not Publish My Negative Review. The review I wrote about my recent order from Decathlon's website was not published by Decathlon officials. In my review, I shared my user experience with the product I purchased. Since my experience was positive, I also gave the product a full "g...

Hello, I'd like to file a complaint about the order I placed. It's unethical for a reputable company like yours to collaborate with a courier service like "Kargomsende." This courier claims that the delivery is ready for distribution but, as shown in the attached images, returns the product to you w...

When I called Decathlon customer service, they assured me that their preferred courier companies were Aras or MNG Cargo based on their recent announcements. Relying on this information, I made an online purchase for a pair of sports shoes for my son to use at school on August 23, 2023. The order con...