Decathlon canceled my online order a week after confirmation, what should I do?

I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...

I ordered a pair of hiking boots from Decathlon, hoping for a hassle-free delivery experience. A week after I placed my order, I saw that the shipping status was marked as “canceled,” and I didn’t receive any notification from Decathlon about it. I reached out to them directly, and they promised to ...

I have shopped from Decathlon many times. The product I had been waiting to come back in stock for a year finally appeared in stock with 2 units available in the morning, and I immediately purchased one. Shortly after I made my purchase, the other unit was also sold, and the product was out of stock...

If you happen to purchase a faulty or defective product from Decathlon, unfortunately, returning it is not an option, resulting in a loss of your hard-earned money. It's interesting how some stores claim that a receipt isn't necessary when making a purchase at the cash register - apparently, your e-...

On May 28, 2024, I placed an order for a product worth a total of 2700₺ through the Decathlon mobile application with the order number tr2678468837. However, hours later (maybe even a day later because I checked the application the next day), the order appeared in the "My Purchases" section. Up to t...

I purchased a product from the Decathlon website, decathlon.com.tr. However, my order with reference number Tr2546478014 was canceled owing to a problem with their payment system. Regardless, the funds were withdrawn from my account. The purchase was made on April 20, 2024, and the website has subse...

From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...

I encountered a service problem with my order due to Decathlon's system failure. I placed and paid for the order, but shortly after, the system canceled it due to an error. The next morning, upon seeing the email notification, I called Decathlon, but they informed me that they couldn't do anything. ...

I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...

I opted for in-store pickup at Decathlon for a new jacket, but to my surprise, an alarm went off as I left the store. When I asked the staff about it, they casually mentioned that it happens when you choose in-store pickup. I trusted their explanation and went on my way. I purchased the jacket in Es...

I bought this 140 cm camping inflatable mattress from Decathlon and it was pretty good at first. - the mattress started deflating all by itself. Pretty weird I thought, also kinda worried...so took the mattress back to the Taksim Decathlon store where I got it from. the folks there checked out the m...

I ordered a sea armlet and a pair of sea goggles from Decathlon seller. My order number is 2760078530 and it's been 12 days, but the shipment hasn't been sent yet. What's more, the seller's messages claim there's a system issue, they're looking into it, and they even suggested that I cancel the orde...

Consumers are being harmed in Turkey, and consumer organizations are meaningless! I am submitting this complaint on behalf of all consumers in order to raise awareness. I've been harmed twice in the last few months, and this should be investigated immediately. First, I purchased a steam engine from ...

Decathlon really let me down. I used to trust them, but their shady behavior has totally ruined that for me, ordered something on May 11th and it was supposed to get here on May 13th. I had no idea, but they were gonna make me wait till May 15th and then just cancel my order out of nowhere without t...

I bought a pair of shoes from Decathlon in Kayseri, Turkey, on April 16, 2023. When I got home to Sivas, I noticed a flaw on the side of the shoes. I called the store right away to explain the situation, and they asked if I had worn the shoes. When I told them I hadn't, they told me to bring them ba...

I purchased the Collapsible Bar Supported Weight and Bench Bench corength from Decathlon. They took my 3000 TL product back while it was in the shipping phase without asking me, and now the value of the product is 3450 TL, it's a really bad experience and I can't reach anyone, let me explain in deta...

I recently purchased a black and fresh three-person tent from Decathlon, but when it arrived, I noticed a tear on the top. I immediately contacted customer service, created a change request, and returned the tent. However, when I received the tent again, I noticed that it had been stitched and torn ...

I recently paid in full for the 3 Person Camping Tent - MH100 XL Fresh & Black that I ordered from Decathlon's website. The order was confirmed, but I got a message the next day saying that the product was out of stock and that I would get a refund. This was very disappointing because I had canceled...

I purchased ski pants from Decathlon over a week ago and have yet to receive a refund. This is completely unacceptable! I made the purchase on Wednesday of last week, only to have Decathlon cancel my order without prior notice. I was told they would refund my money, but it has been seven days and I ...

What a headache. I placed an order on 01.02.2023 and it still hasn't arrived. To make matters worse, the shipping company somehow managed to send my package to the wrong place, even though my delivery address was only about 3 km away from the store. It's been almost a full week now, and I'm still wa...