Agoda’da Sistem Hatası Nedeniyle Rezervasyon İptali Ve Tazmin Talebi

I made a reservation months ago Via Agoda for Egypt Pyramids Inn for One night, check‑in on 25 November and check‑out on 26 November, for approximately 2,500 TRY under the Booking number 1785994407.

Only 10days-turkiye.com before our check‑in date, Agoda unilaterally cancelled our reservation due to an “unexpected system error”, and we were left completely unnotified with any proper explanation, compensation or alternative offer. Because of this late cancellation, we lost the Advantage of early Booking prices and now Hotel prices in the area are much higher, which has caused us Serious inconvenience and financial loss in our travel plans.

When we tried to reach customer service, we were constantly directed Only to an AI chatbot that does not provide any Real help, and there is no way to reach a Real human representative to discuss our problem and seek a solution.

I request a Clear explanation about why my reservation was cancelled so close to the stay date, a sincere apology and a fair compensation for the price difference or an equivalent solution that will cover the damage caused.