I contacted Swatch customer service on 8 May to ask if there was a replacement glass available for my Swatch YOS401G wat...ch. On the phone they clearly informed me that they had the glass in stock, so I sent my watch to them based on this information. The shipment was made via Aras Kargo with tracking
"Thank you to IKEA. They completed the IDE process."
"Teskkurler urunum elime ulasti"
I am writing regarding a UPS shipment that has not been delivered and for w...hich I cannot reach any responsible person. The shipment was sent to Aydın
I created a return request for several products purchased through Kappa. When I went to Aras Kargo on Monday with the re...turn code shown in my account, the employee informed me that the code was invalid and that they could not process the shipment. Even though the return code appears correctly in the
My Zara Home order, shipped via “Bir Günde Kargo” with tracking number 5472******61, has been showing as “out for delive...ry” in the system for nearly a month. However, the paid item (a lamp) has neither been delivered to me nor have I received any information about its status. During this time, I ha
On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and a...fter showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the pr
A package I ordered from LC Waikiki, shipped through Cargox Kargo with tracking number LCW5603052300756#001, was suppose...d to be delivered to my address in Maltepe, Istanbul. On March 9, 2026, at around 11:00 AM, the tracking system showed that the package had left the Kartal branch and was out for d
I ordered a desk with bookshelf from the IKEA online store on 02.02.2026, and this order was sent to me via Horoz Logist...ics. The product arrived damaged, with a visible dent on the table, even though the package itself was already dented. I contacted IKEA and was told to send the product back with A
I purchased a pair of New Balance unisex sneakers from the official SuperStep website on 14/01/2025. Despite using the s...hoes only under normal daily conditions, the inner lining started tearing and there was major deformation on the outer surface within about 6–7 months. The sneakers quickly lost th
My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be com...pleted by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a mes
On November 24, 2025, I purchased a Kiwi brand iron from A101. From the very first time I opened and used the product, i...t turned out to be defective, as it was leaking water. Receiving a brand-new product in this faulty condition caused me both financial and emotional distress. After experiencing t
On December 30, 2026, I ordered two 24 oz water bottles from the Owala website because it claimed to be a Turkey-based s...ite and stated that shipments would be handled by Yurtiçi Kargo. After placing my order and completing the payment, I received an email a few days later from an international shipp
On January 20, 2026, I purchased a product from Shein and paid for it with my debit card. The package, with tracking num...ber 6337399090374, arrived at the Aras Kargo Kızılırmak branch in Sivas. However, I never received any SMS notification stating that the shipment was out for delivery, nor did I re
On February 2, 2026, I received an SMS on my phone line ending in 5725 stating that a shipment from “Skynet Kargo” was o...n its way and would be delivered within 1–4 days. However, I have not made any online purchases or placed any orders for approximately three months. I have not requested any produc
I purchased an Artemis Gold OEM package Gamepower 650W PSU from İnce Hesap. The order I placed on January 23, marked as ...“check components before shipping,” was delivered to my address in Diyarbakır via Yurtiçi Kargo about five days later, on January 28. However, the PSU turned out to be defective.
I placed my order with SHEIN under order number GSO15025R00NNT9, and my package has not been delivered since January 14.... In the app, the order status shows that the shipment has arrived at the airport, but there has been no further progress and the items have not been delivered to me. When I contact
I placed an order from Shein on 14 January and, according to the tracking information, my package arrived at the airport... on 20 January. Since that date, the status has been showing as waiting at the airport and there has been no update for 10 days. The shipment is shown as being handled by Aras Karg
I purchased a Gamepower keyboard about five months ago. Within a short time, the keys began collapsing inward—some keys ...get stuck when pressed, while others are very difficult to press. The product became unusable in this condition, so I sent it in for service under warranty. However, on January 23
"I am very grateful to the Oppo AGM technology company; they stood behind the product they sold. With the documents they prepared, I received a refund from Teknosa."
On 25.10.2025, I purchased an OPPO Reno 14 Pro 5G phone for 49,499 TL from ...the Teknosa store located in İzmir Agora mall. Within 3 days, I noticed net
On December 24, 2025, I purchased a pair of sweatshorts through Mavi.com. When the product arrived, the size was too sma...ll, so I wanted to return it. Because my corporate information was registered in my Mavi.com account, I was asked to issue a return invoice, and I agreed. However, my accountant c
My product that I purchased from an overseas website called Stein was not delivered to me through Aras Kargo Mardin Dara... Branch. Even though my shipment, which was sent on December 12, 2025 with tracking number 5764*******27, showed a status message saying “out for delivery,” no delivery was made t
I shipped a package to Sumgait, Azerbaijan via Yurtiçi Kargo, and after it was handed over to DHL, it has not been deliv...ered for weeks and I still have not received accurate information. The shipment with DHL tracking number JD014600012392291605 was processed on December 11, 2025, and I was told it
"Even though it's late, thank you for the attention; the problem has been resolved."
On 02.12.2025, I sent my Dyson V15 Submarine vacuum cleaner in two separate... parts to the authorized Dyson service center for warranty repair via Yurti