I purchased a pair of New Balance unisex sneakers from the official SuperStep website on 14/01/2025. Despite using the shoes only under normal daily conditions, the inner lining started tearing and there was major deformation on the outer surface within about 6–7 months. The sneakers quickly lost their shape and functionality, which is clearly below any reasonable durability expectation for a product sold with a 2-year guarantee. On 25/07/2025, I sent the product via Yurtiçi Kargo to SuperStep for inspection and requested a return. Super Step replied that the issue was “user-related” and rejected my exchange/refund request with a standard response, without providing any detailed, independent technical report. I do not accept this explanation, as the sneakers were not subjected to heavy or improper use and deteriorated far too quickly for a guaranteed product. I request that the price I paid, ₺5,249, be fully refunded or that the product be immediately replaced with a brand-new pair. A sneaker sold with a 2-year guarantee should not become unusable within 7 months under normal conditions. I expect SuperStep to honor its sales promise and resolve this matter in a fair and customer-oriented way.
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
On July 12, 2025, I bought a pair of New Balance 1906R Unisex Green Sneakers (Size 42) for about ₺6,200 from SuperStep. I only wore the shoes three times before a serious defect appeared on the sole of the right shoe by July 18. I have photographic evidence showing the damage. I returned the shoes t...
I purchased two pairs of Skechers from SuperStep, expecting quality and durability. However, both pairs tore within just one week of use. This is completely unacceptable for a brand that claims to offer high-quality footwear. I sent the shoes in for warranty service, but they were returned without ...
Comments