I recently placed an order via the LC Waikiki mobile app in Istanbul under the order number 2606281801568, and once agai...n the dresses I purchased arrived without their belts. Unfortunately, this is not the first time I have experienced this problem with the same type of product. Previously, I ordere
I ordered a pair of trousers from LC Waikiki, and although the cargo option was shown as the cheapest with CargoX, my pa...rcel has not been delivered to my home for 5 days. Instead of bringing it to my address in Sultanbeyli, Istanbul, the cargo company leaves the package at the delivery branch and do
On 21 June 2026 at around 20:50, I went to the LCW store in Başiskele district of Kocaeli to return LCW branded products... that I had purchased through LCW’s own website. The store not only refused to take back the products, but also told me, “You can complain wherever you want, we are a franchise,” w
I would like to report an unacceptable incident my family and I experienced at the LC Waikiki branch in Adana M1 Real Sh...opping Mall regarding the priority checkout practice. On 05.06.2026 at around 8:43 p.m., while my wife was shopping in the store, she wanted to use the priority checkout because we
Approximately 2–3 weeks ago, I purchased a pink wallet from the LC Waikiki store located in Piazza Mall. I really liked ...the wallet and started using it carefully right away. However, after only a very short period of use, I noticed that the snap button on the closing section broke off, especially af
On April 19, 2026, I purchased a set of earrings and a brooch set through the LCW mobile app. Although today marks the 4...th business day, my order still shows as “preparing.” What makes this even more frustrating is that another order I placed later, on April 22, has already been packed and is progre
"I thank Mr. Cafer, the responsible employee of the Gebze Center store."
On March 10, 2026, I purchased a three-piece girl’s set consisting of a ski...rt, shirt and socks from the LC Waikiki store in Gebze center. After a very
I would like to return a children’s dress that I purchased through the LCW mobile app, but the “return in store” option ...is not visible in the application. My order number is 2604072200825. The product was delivered just yesterday, has never been used, and still has its tags attached, yet I am unable
I purchased a sweater from the LC Waikiki Anatolium store on January 4, 2026. After a short period of use, the product d...eveloped serious quality issues such as pilling, shrinking, and loosening in the waist and sleeve elastic areas, making it unusable for me. Due to these issues, I visited the LC W
I am submitting this complaint regarding LC Waikiki Osmaniye Park AVM because an issue I experienced solely as a custome...r was unfairly reflected onto my fiancé, who works at the store, and this has seriously damaged my trust in the brand. After an unpleasant experience in the store, I filed a compla
I ordered a men’s pajama set from LC Waikiki via the internet and paid ₺1,160.08 for this product. When the product arri...ved and I examined it, I saw that the price on the label was much lower than the amount I had paid. On the label, the cash price was written as ₺799.99 and the installment price as
On 29 March, I made a purchase via the LC Waikiki mobile application to buy two trousers for my son. One of the products... was priced at ₺649 and the other at ₺499. Although LC Waikiki’s system rarely offers proper coupon codes or meaningful discounts, this time a small discount had been defined in my
I placed two separate orders through the LCW online website with the numbers 2603251702515 and 2603242104262, each in th...e amount of ₺1,719.90 and in both orders toy cars different from the ones shown in the order images were sent to me. Between 25.02.2026 and 25.03.2026, this problem continued in th
I am an LCW customer from Konya and I am writing regarding a problem I experienced with a coupon in the LCW mobile appli...cation. Yesterday, I had a coupon defined in my account with a value of ₺494. For my own reasons I cancelled this coupon once and then did not use it again, but later I wanted to b
On February 26, 2026, I placed an order on LC Waikiki (LCW) with the order number 2602260400348. The order includes a ch...ildren’s outfit set, a jacket, a T-shirt, and coffee cup presentation napkins. However, more than five business days have passed, and my items still have not been shipped. When I
A package I ordered from LC Waikiki, shipped through Cargox Kargo with tracking number LCW5603052300756#001, was suppose...d to be delivered to my address in Maltepe, Istanbul. On March 9, 2026, at around 11:00 AM, the tracking system showed that the package had left the Kartal branch and was out for d
I applied for the nano influencer program through LCW’s official website, but even though approximately three weeks have... passed, I have not received any response. During this time, I also tried to get in touch, but I still did not receive any reply. On Instagram, I have approximately 4,500 follower
"We took the coat with my spouse to Forum Istanbul LCW, they were very helpful, and they instantly loaded the coat's value onto a gift card without sending it for inspection. They didn't cause me any trouble, thank you."
Less than a month ago, I purchased a black pair of pants from the LC Waikiki (LCW) Kayseri Forum store for approximately... $21. After wearing them only two or three times and washing them a few times, the pants have literally turned gray. The color has faded noticeably, clearly revealing the poor qual
A cardigan I purchased from the LC Waikiki (LCW) online store a short time ago started pilling and shedding fibers very ...quickly. Because I was dissatisfied with the quality, I went to the store and returned the item. Instead of a refund, they gave me a store card and told me that I could use it for
On October 21, 2025, I purchased a pair of boots from LCW’s online store that were advertised as waterproof. However, ev...en with short-term use in rainy weather, the boots allowed water to leak inside, completely soaking my socks. Because of this issue, I stopped using the product, believing it to be
I purchased a perfume as part of LC Waikiki’s “40% off on purchases over $3...5” campaign. The perfume’s original price was $10, and I paid $6 after a $4
On January 10, 2026, I purchased a collared sweater for ₺600 from the LC Waikiki store. After I washed the sweater in th...e washing machine in line with normal use, the product noticeably shrank and became unwearable. Due to this problem, I went back to the same store and requested an exchange. The ca
I wanted to purchase a jacket priced at $70 through the LC Waikiki (LCW) app. Since I was signing up for the first time,... a $10 “welcome” discount was automatically applied to my account. However, on January 2, 2026, between 5:00 PM and 11:00 PM, I tried many times to complete the purchase but kept r
