LCW

I would like to return a children’s dress that I purchased through the LCW mobile app, but the “return in store” option is not visible in the application. My order number is 2604072200825. The product was delivered just yesterday, has never been used, and still has its tags attached, yet I am unable...

I purchased a sweater from the LC Waikiki Anatolium store on January 4, 2026. After a short period of use, the product developed serious quality issues such as pilling, shrinking, and loosening in the waist and sleeve elastic areas, making it unusable for me. Due to these issues, I visited the LC W...

I am submitting this complaint regarding LC Waikiki Osmaniye Park AVM because an issue I experienced solely as a customer was unfairly reflected onto my fiancé, who works at the store, and this has seriously damaged my trust in the brand. After an unpleasant experience in the store, I filed a compla...

I ordered a men’s pajama set from LC Waikiki via the internet and paid ₺1,160.08 for this product. When the product arrived and I examined it, I saw that the price on the label was much lower than the amount I had paid. On the label, the cash price was written as ₺799.99 and the installment price as...

On 29 March, I made a purchase via the LC Waikiki mobile application to buy two trousers for my son. One of the products was priced at ₺649 and the other at ₺499. Although LC Waikiki’s system rarely offers proper coupon codes or meaningful discounts, this time a small discount had been defined in my...

I placed two separate orders through the LCW online website with the numbers 2603251702515 and 2603242104262, each in the amount of ₺1,719.90 and in both orders toy cars different from the ones shown in the order images were sent to me. Between 25.02.2026 and 25.03.2026, this problem continued in th...

I am an LCW customer from Konya and I am writing regarding a problem I experienced with a coupon in the LCW mobile application. Yesterday, I had a coupon defined in my account with a value of ₺494. For my own reasons I cancelled this coupon once and then did not use it again, but later I wanted to b...

On February 26, 2026, I placed an order on LC Waikiki (LCW) with the order number 2602260400348. The order includes a children’s outfit set, a jacket, a T-shirt, and coffee cup presentation napkins. However, more than five business days have passed, and my items still have not been shipped. When I ...

A package I ordered from LC Waikiki, shipped through Cargox Kargo with tracking number LCW5603052300756#001, was supposed to be delivered to my address in Maltepe, Istanbul. On March 9, 2026, at around 11:00 AM, the tracking system showed that the package had left the Kartal branch and was out for d...

I applied for the nano influencer program through LCW’s official website, but even though approximately three weeks have passed, I have not received any response. During this time, I also tried to get in touch, but I still did not receive any reply. On Instagram, I have approximately 4,500 follower...

Less than a month ago, I purchased a black pair of pants from the LC Waikiki (LCW) Kayseri Forum store for approximately $21. After wearing them only two or three times and washing them a few times, the pants have literally turned gray. The color has faded noticeably, clearly revealing the poor qual...

A cardigan I purchased from the LC Waikiki (LCW) online store a short time ago started pilling and shedding fibers very quickly. Because I was dissatisfied with the quality, I went to the store and returned the item. Instead of a refund, they gave me a store card and told me that I could use it for ...

On October 21, 2025, I purchased a pair of boots from LCW’s online store that were advertised as waterproof. However, even with short-term use in rainy weather, the boots allowed water to leak inside, completely soaking my socks. Because of this issue, I stopped using the product, believing it to be...

On January 10, 2026, I purchased a collared sweater for ₺600 from the LC Waikiki store. After I washed the sweater in the washing machine in line with normal use, the product noticeably shrank and became unwearable. Due to this problem, I went back to the same store and requested an exchange. The ca...

I wanted to purchase a jacket priced at $70 through the LC Waikiki (LCW) app. Since I was signing up for the first time, a $10 “welcome” discount was automatically applied to my account. However, on January 2, 2026, between 5:00 PM and 11:00 PM, I tried many times to complete the purchase but kept r...

Last year, a new season LC Waikiki brand pair of boots was gifted to me. I only started using the product this year when the weather got colder, and I have been wearing it for about one week since taking it out of the box. Despite this very short period of use, cracks have appeared on the toe area o...

I purchased a pair of men’s daily shoes from the LCW Silifke store and have been using them for about 1 month. In a very short time, the soles of both shoes tore from the same spot, which clearly indicates a quality problem rather than normal wear. Since the product has been used for a short period ...

On October 13, 2025, I sent my child’s school backpack—with a broken zipper—for repair as directed by the store. About two weeks later, when I went to the store to follow up, I was told the repair had been completed and that I would be called once the product arrived at the store. However, I never r...

My order number 2509101201317, placed with LCW on September 10, was delivered to the carrier on September 15, and since I live abroad, it arrived on September 30. However, the two-pack of baby girls’ square-neck tank tops I ordered was missing. On the day I received the package, I contacted LCW cust...

On October 6, 2025, my husband purchased a women’s jacket for me from the LCW Ümraniye store. I normally wear size XS, but the store employee gave my husband a size S. Without checking, he bought the item and brought it home. When I tried it on, I realized it was far too large, and upon checking the...