On January 10, 2026, I purchased a collared sweater for ₺600 from the LC Waikiki store. After I washed the sweater in the washing machine in line with normal use, the product noticeably shrank and became unwearable. Due to this problem, I went back to the same store and requested an exchange. The ca...
I wanted to purchase a jacket priced at $70 through the LC Waikiki (LCW) app. Since I was signing up for the first time, a $10 “welcome” discount was automatically applied to my account. However, on January 2, 2026, between 5:00 PM and 11:00 PM, I tried many times to complete the purchase but kept r...
Last year, a new season LC Waikiki brand pair of boots was gifted to me. I only started using the product this year when the weather got colder, and I have been wearing it for about one week since taking it out of the box. Despite this very short period of use, cracks have appeared on the toe area o...
I purchased a pair of men’s daily shoes from the LCW Silifke store and have been using them for about 1 month. In a very short time, the soles of both shoes tore from the same spot, which clearly indicates a quality problem rather than normal wear. Since the product has been used for a short period ...
On October 13, 2025, I sent my child’s school backpack—with a broken zipper—for repair as directed by the store. About two weeks later, when I went to the store to follow up, I was told the repair had been completed and that I would be called once the product arrived at the store. However, I never r...
"thanks"
My order number 2509101201317, placed with LCW on September 10, was delivered to the carrier on September 15, and since I live abroad, it arrived on September 30. However, the two-pack of baby girls’ square-neck tank tops I ordered was missing. On the day I received the package, I contacted LCW cust...
On October 6, 2025, my husband purchased a women’s jacket for me from the LCW Ümraniye store. I normally wear size XS, but the store employee gave my husband a size S. Without checking, he bought the item and brought it home. When I tried it on, I realized it was far too large, and upon checking the...
On September 19, 2025, I sent back items from my LCW online order via Sürat Kargo to be returned. My return code is 459163930191. However, my products were lost during shipping, and I have not received any refund to date. Despite contacting customer service multiple times about my items totaling ₺1,...
LCW sent me baby booties instead of the products I ordered. On 05/09/2025, I placed an order through the LCW website for 2 t-shirts as part of my son’s school uniform, as well as a dress, a beach dress, and socks for myself, paying a total of around ₺1700. However, the package only contained baby bo...
Due to the poor quality and manufacturing defect of an LCW sports shoe, the sole came off and caused my child to fall and get injured. We had only used the shoes for a short time and under normal conditions, so this kind of failure is unacceptable. It could have ended much worse. I trusted LCW as a ...
On 17.05.25, I placed an order through LCW online with the fast shipping option by paying the difference for next day delivery. If I had placed an order, it would have reached me within this process anyway. If you promise people that you will deliver fast and you cannot do it, this is misleading the...
On June 4, 2025, at 5:20 PM, I was shopping with a friend at your LCW store in Trabzon Forum. When it was time to pay, my friend went to checkout 6 while I went to checkout 1. The cashier scanned my items, but since I didn’t have my card with me, I wanted to pay via QR code. My friend completed the ...
I am filing a complaint about the LCW store located in Silivri Vega AVM, Yeni Mahalle branch, due to an incident I experienced. On Sunday, May 4, 2025, after simply browsing in the store, the alarm went off as I exited through the AVM doors. The staff asked me to return to the store, and the alarm w...
To LCW Customer Service, I’m truly tired of repeatedly complaining for years about the LCW store located right next to my building on İvedik Street in Demetevler, Ankara. It’s currently 4 a.m., and there are still staff members inside. Four male employees are chatting loudly on the balcony right acr...
We ordered a product from the LCW website on 25.03.2025. Although I ordered size 31 shoes, they had actually sent size 30 with a size 31 label stuck on top—as if mocking people’s intelligence. I immediately went through the hassle of returning the product by courier. The item reached the seller, but...
"Thank you for taking responsibility for the shipping company's mistake."
On March 24, 2025, I placed an order on lcw.com for the holiday, and it was delivered within two days. The package was wrapped with tape from Hepsijet...
"The exchange was made in the store, the defective product was sent for inspection, thank you LCW"
"I would like to thank the complaint page. I am grateful for the support it provides us with such a platform. Thank you for your feedback as the LCW team. Your call center's positive responses made me happy. I wish you a good day."
On 21.03.2025, I bought 4 pairs of trousers from LCW - Waikiki Maltepe Carrefour store. After paying, I tore off the labels while leaving them for the...
Following the challenges I encountered with LCW, I contacted them via WhatsApp to verify whether the products W4KF21Z8 and S52901Z8 were the same. I noticed that even though it was confirmed they are the same, you are charging different prices for them, citing seasonal differences as the reason. Thi...
I felt completely victimized by LCW Online. On November 27, 2024, I placed an order for six items totaling ₺818.95 during a special promotion. My package was prepared on November 28 and handed over to the courier company Scotty on November 29. However, delivery failed without explanation. On Novembe...
LCW sent the wrong product. I contacted customer service and showed the incorrect items via video call. They asked me to wait for a review process. Four days passed, and no one contacted me. I marked the items as incorrect through the app and sent them back to LCW via courier. After delivery, they s...
