I applied for the nano influencer program through LCW’s official website, but even though approximately three weeks have passed, I have not received any response. During this time, I also tried to get in touch, but I still did not receive any reply. On Instagram, I have approximately 4,500 follower...
"We took the coat with my spouse to Forum Istanbul LCW, they were very helpful, and they instantly loaded the coat's value onto a gift card without sending it for inspection. They didn't cause me any trouble, thank you."
Less than a month ago, I purchased a black pair of pants from the LC Waikiki (LCW) Kayseri Forum store for approximately $21. After wearing them only two or three times and washing them a few times, the pants have literally turned gray. The color has faded noticeably, clearly revealing the poor qual...
A cardigan I purchased from the LC Waikiki (LCW) online store a short time ago started pilling and shedding fibers very quickly. Because I was dissatisfied with the quality, I went to the store and returned the item. Instead of a refund, they gave me a store card and told me that I could use it for ...
On October 21, 2025, I purchased a pair of boots from LCW’s online store that were advertised as waterproof. However, even with short-term use in rainy weather, the boots allowed water to leak inside, completely soaking my socks. Because of this issue, I stopped using the product, believing it to be...
I purchased a perfume as part of LC Waikiki’s “40% off on purchases over $35” campaign. The perfume’s original price was $10, and I paid $6 after a $4...
On January 10, 2026, I purchased a collared sweater for ₺600 from the LC Waikiki store. After I washed the sweater in the washing machine in line with normal use, the product noticeably shrank and became unwearable. Due to this problem, I went back to the same store and requested an exchange. The ca...
I wanted to purchase a jacket priced at $70 through the LC Waikiki (LCW) app. Since I was signing up for the first time, a $10 “welcome” discount was automatically applied to my account. However, on January 2, 2026, between 5:00 PM and 11:00 PM, I tried many times to complete the purchase but kept r...
Last year, a new season LC Waikiki brand pair of boots was gifted to me. I only started using the product this year when the weather got colder, and I have been wearing it for about one week since taking it out of the box. Despite this very short period of use, cracks have appeared on the toe area o...
I purchased a pair of men’s daily shoes from the LCW Silifke store and have been using them for about 1 month. In a very short time, the soles of both shoes tore from the same spot, which clearly indicates a quality problem rather than normal wear. Since the product has been used for a short period ...
On October 13, 2025, I sent my child’s school backpack—with a broken zipper—for repair as directed by the store. About two weeks later, when I went to the store to follow up, I was told the repair had been completed and that I would be called once the product arrived at the store. However, I never r...
"thanks"
My order number 2509101201317, placed with LCW on September 10, was delivered to the carrier on September 15, and since I live abroad, it arrived on September 30. However, the two-pack of baby girls’ square-neck tank tops I ordered was missing. On the day I received the package, I contacted LCW cust...
On October 6, 2025, my husband purchased a women’s jacket for me from the LCW Ümraniye store. I normally wear size XS, but the store employee gave my husband a size S. Without checking, he bought the item and brought it home. When I tried it on, I realized it was far too large, and upon checking the...
On September 19, 2025, I sent back items from my LCW online order via Sürat Kargo to be returned. My return code is 459163930191. However, my products were lost during shipping, and I have not received any refund to date. Despite contacting customer service multiple times about my items totaling ₺1,...
LCW sent me baby booties instead of the products I ordered. On 05/09/2025, I placed an order through the LCW website for 2 t-shirts as part of my son’s school uniform, as well as a dress, a beach dress, and socks for myself, paying a total of around ₺1700. However, the package only contained baby bo...
Due to the poor quality and manufacturing defect of an LCW sports shoe, the sole came off and caused my child to fall and get injured. We had only used the shoes for a short time and under normal conditions, so this kind of failure is unacceptable. It could have ended much worse. I trusted LCW as a ...
On 17.05.25, I placed an order through LCW online with the fast shipping option by paying the difference for next day delivery. If I had placed an order, it would have reached me within this process anyway. If you promise people that you will deliver fast and you cannot do it, this is misleading the...
On June 4, 2025, at 5:20 PM, I was shopping with a friend at your LCW store in Trabzon Forum. When it was time to pay, my friend went to checkout 6 while I went to checkout 1. The cashier scanned my items, but since I didn’t have my card with me, I wanted to pay via QR code. My friend completed the ...
I am filing a complaint about the LCW store located in Silivri Vega AVM, Yeni Mahalle branch, due to an incident I experienced. On Sunday, May 4, 2025, after simply browsing in the store, the alarm went off as I exited through the AVM doors. The staff asked me to return to the store, and the alarm w...
To LCW Customer Service, I’m truly tired of repeatedly complaining for years about the LCW store located right next to my building on İvedik Street in Demetevler, Ankara. It’s currently 4 a.m., and there are still staff members inside. Four male employees are chatting loudly on the balcony right acr...
We ordered a product from the LCW website on 25.03.2025. Although I ordered size 31 shoes, they had actually sent size 30 with a size 31 label stuck on top—as if mocking people’s intelligence. I immediately went through the hassle of returning the product by courier. The item reached the seller, but...
