Kiwi.com

Last year in May I cancelled my connected flight operated by WestJet and IndiGo, which I had purchased through the travel agency Kiwi.com under ticket number 8387230847640. At the time of cancellation I was clearly informed and promised that my refund would be processed and paid within 14 business d...

I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu. I canceled this ticket through the system on November 25, 2025, and at the same time I sub...

I booked a Virgin Australia flight from Cairns to Sydney for 24/12/2025 via Kiwi.com on 17/12/2025, and by mistake, I entered the wrong email address during the booking process. My Kiwi booking number is 713136303, and I am currently in Australia. Because of the wrong email address, I have not recei...

I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...

I purchased a flight ticket through the Kiwi app for an itinerary with Air Montenegro / Pegasus connections. For the initial purchase, I paid approximately $362. Later, in order to have the right to change my travel date, I paid an additional $93, bringing the total cost of my reservation to $455. ...

I made a round‑trip flight booking on Kiwi.com under the reservation number 707 474 691 for 4 people on the Ankara–Stuttgart flight on 29 June 2026 and the Stuttgart–Ankara return flight on 28 July 2026, with a total payment of 67,080.25 TL. On 12 December 2025, I requested the cancellation of this ...

On December 12, 2025, I requested the cancellation of my reservation number 707 474 691 through Kiwi.com. This reservation was for four people, and I paid a total of $1,565. Even though one full week has passed since the cancellation request, the status shown in my account still only says: “Refund r...

I made a booking through Kiwi.com under reservation number 708979073 and paid extra for both a seat upgrade and the option to change my flights if needed. Within 24 hours of booking, I realized I needed to change my return flight to a day earlier and used the change option as intended. However, afte...

I am filing a complaint regarding my Norwegian flights between Krakow and Copenhagen, which were severely disrupted due to cancellations and resulted in a total delay of approximately 38 hours. The booking reference for this trip is 703 901 077. The affected flights were from Krakow to Copenhagen on...

On November 29, 2025, I flew from Istanbul to London Gatwick with Wizz Air, but I made the reservation through Kiwi.com. During the booking, I paid an extra fee for cabin baggage, and Kiwi.com charged me approximately $75 for this baggage. However, despite the payment, my baggage allowance never sho...

On December 7, 2025, we purchased airline tickets through the Kiwi app with China Southern Airlines for March 5–13, 2025, in the names of Yunus Emre K** and Tuba K**, for a total amount of $1,287. However, before these dates, we tried to purchase tickets three separate times for different dates, and...

On December 5, 2025, I purchased a flight ticket through Kiwi.com for Flyadeal flight f3808, departing from Istanbul Airport to Jeddah, with a scheduled departure time of 9:35 PM and arrival at 1:30 AM. I paid a total of $513 for this ticket. While everything initially appeared to be confirmed, I la...

I booked a one-way flight from Koh Samui to Bangkok with Bangkok Airways for March 28th through Kiwi.com, without creating an account. I completed the payment with my Mastercard on November 29th, and a total of 467 CAD was charged, but I have not received any booking confirmation by email. Because I...

I booked a Flynas flight from Jeddah to Najran on Monday at 7:00 p.m. through Kiwi.com using my email address m7***@yahoo.com and booking number 705794320. I paid 548 with my credit card, but I did not receive the ticket, boarding pass, or the full itinerary. I have been waiting for two days for the...

On November 25, I purchased a ticket through Kiwi.com for a Kenya Airways flight from Johannesburg to Nairobi and completed my online check-in. When I went to the gate at the airport to board the flight, the staff refused to let me board and demanded a Uganda visa. Even though I clearly explained th...

I purchased a flight ticket through Kiwi.com for November 11, traveling from Dalaman Airport to Mersin Çukurova Airport with a connection in Istanbul. I paid approximately $117 for the flight ticket. In addition, to avoid any issues, I also purchased “disruption insurance” for about $35. I made the ...

On November 21, I purchased a flight ticket for the Batman–Hamburg route through Kiwi.com, paying approximately $200 by credit card. After completing the purchase, I was only provided with a reservation number (#701298466), but I was not given a PNR number. Because of this, I am extremely concerned ...

I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...

On September 6, 2025, I canceled the flight ticket I purchased through Kiwi.com. My reservation number is 686549644. After the cancellation, I expected a $469 refund to be credited to my Garanti Bank Bonus credit card. However, despite a long wait, no payment has been made so far. I tried to contac...

On October 20, 2025, I attempted to make reservation number 691264453 via Kiwi.com for İzmir → Venice. An amount of $437 was instantly charged from my credit card under the description “iyzico/Kiwi.com ist.” However, before the booking was approved by the company and before any ticket was issued, w...

On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...

I purchased a round-trip flight from Ankara to Belgrade with Air Serbia through Kiwi.com, scheduled for October 14–17, and paid ₺5,600 via credit card. On August 12, I was informed that my flight had been canceled, and Kiwi.com stated that the refund would be processed within two months. However, d...

On November 8, 2025, at 04:30 a.m., I’m scheduled to fly from Ankara Esenboğa Airport to Riga, Latvia. Today, at 7:24 p.m., I made an online payment of ₺128,172 via credit card through Kiwi.com to purchase this flight. I received a payment confirmation screen and receipt, proving that the payment wa...