Kiwi.com

25100
(12 reviews)
Write a Complaint
112 Complaints
Kiwi.com
25100
(12 reviews)
Write a Complaint

Kiwi.com Complaint Of Flight Refund

profile
Shahroz
March 05, 12:23 am
5
kiwicom-complaint-of-flight-refund-2.jpg

Kiwi.com Refund Not Paid After Pegasus Flight Cancellation

profile
Hammad
March 04, 10:25 pm
3

Kiwi.com Flight Confirmation Hasn't Received

profile
yaren
March 03, 4:37 pm
14
1
M Akhtar is completely dissatisfied with the result

Kiwi.com Has Not Sent My Air India Ticket After Payment

profile
M Akhtar
March 02, 2:42 pm
34

Kiwi.com Customer Service Not Responding to Missing Ticket

profile
# Alexander
February 21, 5:28 pm
87
kiwicom-customer-service-not-responding-to-missing-ticket-2.jpg
kiwicom-customer-service-not-responding-to-missing-ticket-1.jpg

No Confirmation On Ryanair Booking Via Kiwi.com

profile
Laura
February 20, 10:26 am
244

Kiwi.com Failed to Issue Flight Ticket Hours Before Departure

profile
DEEPAK
February 08, 12:25 pm
26
kiwicom-failed-to-issue-flight-ticket-hours-before-departure-1.jpg

Kiwi Sold a Defective Iron and Failed to Resolve the Issue

profile
Mehmet
February 07, 11:21 pm
8
kiwi-sold-a-defective-iron-and-failed-to-resolve-the-issue-2.jpg

Kiwi.com Confirmed My Flight Then Canceled It Over Price Change

profile
Atilla
February 04, 8:57 pm
66

Kiwi.com Increased Ticket Price After Confirmation and Delayed Refund

profile
Hatice
January 28, 2:08 am
46
1
Melikşah is completely dissatisfied with the result

Kiwi.com Withholds €61 Refund Despite Airline Confirmation

profile
Melikşah
January 25, 6:52 pm
48
1
Ferlina is completely dissatisfied with the result

Kiwi and Malaysia Airlines Left Me Without Help for Ticket Change

profile
Ferlina
January 24, 5:43 pm
92
kiwi-and-malaysia-airlines-left-me-without-help-for-ticket-change-5.jpg
kiwi-and-malaysia-airlines-left-me-without-help-for-ticket-change-4.jpg
kiwi-and-malaysia-airlines-left-me-without-help-for-ticket-change-3.jpg
kiwi-and-malaysia-airlines-left-me-without-help-for-ticket-change-2.jpg

Kiwi.com Canceled Flight Refund Dispute Over Broken Promise

profile
Sarp
January 24, 3:29 pm
63

Kiwi.com Billing Fraud Complaint After Midnight Charge

profile
İbrahim
January 23, 11:59 pm
45

Kiwi.com Ignored My Refund Request After Ticket Cancellation

profile
Halil
January 23, 5:26 pm
64

Kiwi.com Converted My 133 CHF Payment Into Non-Refundable Credit

profile
Cemil
January 23, 12:50 am
47

Kiwi.com Failed to Provide PNR or Reservation Number After Payment

profile
Kaya
January 22, 3:10 pm
55

Kiwi Missed Flight From Cameroon To Dubai - No Support Or Rebooking

profile
Emmanuel
January 22, 12:04 am
29

Nouvelair Booking Confirmation Email Not Received After Payment

profile
Labenne
January 19, 11:25 pm
16

Kiwi.com Fails to Honor Ticket, Leaves Traveler Stranded in Manila

profile
Vasfi
January 05, 4:06 pm
-

Kiwi.com Refuses Refund After Wrong Check-In Guidance

profile
Orhan
January 05, 3:24 pm
-
5
Orhan is very satisfied with the result
Resolved

Kiwi.com Check-in Amount Refund Complaint

profile
Orhan
January 05, 3:18 pm
14

"Thank you for processing the refund, even if it's late."

Unauthorized $603 Credit Card Charge via Iyzico–Kiwi.com

profile
Tuğba
January 02, 4:07 pm
-

Kiwi.com Charged My Card but Did Not Issue a Flight Ticket

profile
Ali
January 01, 9:00 am
1

Frequently Asked Questions (FAQ)

Does Kiwi.com charge a fee when rescheduling flights?
First and foremost, if you need to reschedule your flight, check the ticket's terms and conditions to see if there are any fees or restrictions. Flight changes on Kiwi.com are subject to certain terms and conditions such as depending on the terms of your ticket, you may be required to pay a fee to make a change. The precise sum is flexible. Or sometimes you can change your flight time up to 48 hours before takeoff without incurring any fees yet there may be a fare difference if you change your reservation to a different date or time. A rebooking fee may be charged if you need to change your original travel plans and go somewhere else. In any case, feel free to contact Kiwi.com's customer service team for more information.
Why do airlines deny boarding with Kiwi passes?
There are instances where airlines may deny boarding when using Kiwi passes to book your flights. This is because booking through Kiwi.com introduces certain risks and complexities compared to booking directly with the airline. They operate as an intermediary between travelers and airlines, acting as a middleman in the booking process. While problems can arise even with direct bookings, the chances are generally lower compared to booking through Kiwi.com. Kiwi.com may overlook the latest changes or when there is a serious issue, they liaise with the airline on your behalf and provide you with the necessary assistance. Kiwi.com can often save you money, particularly with their Saver Tickets. However, it is crucial that everything goes smoothly for the process to work effectively.
How can I contact Kiwi.com customer service number?
  • Phone: If you are in the USA, you can reach Kiwi.com customer service at +1 (202) 844-4159. For other numbers please refer to the Kiwi.com app or the numbers given on your ticket.
  • Email: For commercial inquiries, complaints, or objections, you can contact the commercial customer service team via email at [email protected]. Don’t forget to share your booking number, full name, username, and email address.
  • Online Contact: To access Kiwi.com's contact page, visit https://www.kiwi.com/en/help/. Signing into your account will enable faster and more personalized support.

About Kiwi.com

Kiwi.com is an online travel booking platform that offers solutions for travelers worldwide. The company's global operations involve providing services to customers in various countries. They provide a diverse range of services and products to accommodate different travel requirements. The website and mobile app allow customers to book flights, hotels, rental cars, and travel packages. Kiwi.com offers ancillary services such as travel insurance, airport transfers, and visa assistance to enhance the overall travel experience as well.