I recently made a hotel reservation at the Palm Hotel in Waikiki through Kiwi.com on August 30, 2026. Since completing t...he booking, I have urgently needed to cancel this reservation and request a full refund, but I have not been able to reach your customer service by phone. The local phone number li
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On 9 August 2026 I purchased a return ticket from Kiwi for a Vueling flight... from London Gatwick to Alicante on 16 August, returning on 21 August, for
I bought a ticket from Kiwi.com for a journey from Barcelona to Copenhagen via Edinburgh on 3 August, even though I do n...ot have a UK visa. The booking was issued as one combined itinerary including a transit in the UK. Because I do not hold a UK visa, I cannot board the flight that passes through Ed
I booked flights through Kiwi.com and paid a total of 23,188.09 MXN (1,160.4 EUR) plus 199.83 MXN using my Wells Fargo b...ank card. On the 26th, I requested a full refund to be sent back to my bank account. Kiwi.com initially informed me that my full payment would be refunded to my Wells Fargo account
I booked a trip through Kiwi.com under booking number 746459285, with flights operated by Jazeera Airways from Riyadh to... Kuwait and then from Kuwait to Ahmedabad, scheduled for 17 March. The airline did not operate the flight, so the journey could not take place. Following this, I requested a refund
I booked a flight through Kiwi.com from London to Preveza for 30 May under the name Mrs Lisa L***, with booking number 7...81444433 on Enter Air. During the booking process, I paid €180.40 EUR to add baggage to this reservation. On 29 May, Kiwi.com messaged me to say that it was too late to add luggage
I booked a round-trip ticket through Kiwi.com under the name Chua Dif** for travel from Singapore to Bandung, with the o...utbound flight on 22 September 2026. The first segment of this trip is from Singapore to Jakarta with Batik Air, with a scheduled departure at 16:15, and I received an e-ticket fro
I booked an Emirates flight from Hyderabad to Dubai, scheduled for 31 July, through Kiwi.com on 19 June, with booking nu...mber 804 249 138. I made this booking from the UAE. Despite the time that has passed, I have still not received a proper ticket confirmation. In my Kiwi.com account it shows as a “
I purchased a Flydubai ticket through Kiwi.com for a flight from Malé, Maldives (MLE) to Ankara (ESB), scheduled for Aug...ust 8, 2026. On June 12, 2026, I was informed that the flight had been canceled. After the cancellation, Flydubai confirmed that the refund had already been processed and returned
I purchased round-trip airline tickets to Cyprus through Kiwi.com for travel with AJet. On June 12, I paid a total of £2...16, which was charged to my salary card. The transaction amounted to approximately $377 at the exchange rate at the time of purchase. Shortly after completing the booking, we lear
I purchased round-trip airline tickets from Zurich to Gaziantep through Kiwi.com. I bought the tickets on May 3 and was ...unfortunately forced to cancel the reservation approximately six days later. During the cancellation process, I was informed that a fee of CHF 30 per ticket would be deducted and
I purchased a ticket through Kiwi.com for a Pegasus flight from İzmir to Frankfurt scheduled for June 13, 2026, and paid... approximately $327 with my credit card. However, even though there are only two days left before my flight, my ticket has not been issued for four days, and I have not received an
I am requesting the cancellation and full refund of my Turkish Airlines flight, reservation number 789928590, scheduled ...for June 12, 2026, from İzmir Adnan Menderes Airport (ADB) to Istanbul Airport (IST), flight TK2329, departing at 4:55 PM and arriving at 6:15 PM. I purchased this ticket through K
I purchased a connecting flight within Turkey through Kiwi.com for travel on May 11, using Wizz Air and SunExpress. Duri...ng the booking process, there was no clear warning that the country where I would be making my connection required a visa. I only discovered this requirement later, which made it i
On March 16, 2026, I purchased a SunExpress airline ticket through Kiwi.com. Immediately after completing the reservatio...n, I realized that I had selected the wrong travel date. As soon as I noticed the mistake, I canceled the ticket on the same day and submitted a request for a refund. The ticket's
I purchased a Thai Lion Air ticket through Kiwi.com for flight SL102 from Phuket (HKT) to Singapore (SIN) scheduled for ...June 23, 2026. However, the airline subsequently canceled the flight. Despite the flight being canceled by the airline, Kiwi.com has still not refunded the amount charged to my cr
On May 14, I purchased an airline ticket to Johannesburg through the third-party travel provider Kiwi.com for approximat...ely $1,313. Due to personal circumstances, I was forced to cancel the trip and completed the cancellation on May 15, within 24 hours of the original purchase. Because the cancellat
On May 30, 2026, I purchased a Ryanair ticket through Kiwi.com for a flight from Catania to Sofia scheduled for May 31, ...2026, at 7:45 AM. I paid a total of approximately $145 for the booking. However, despite the successful payment, I never received a ticket, reservation confirmation, booking refere
I am experiencing a serious issue with the refund process for a flight ticket that I purchased through Kiwi.com and was ...later canceled. Although Pegasus Airlines has clearly confirmed that the refund for the ticket has already been processed on their side, Kiwi.com has still not credited the remaini
I am contacting you regarding our booking no. 765589198 for the trip from Lyon to Bolivia made via your platform Kiwi, f...or which we are facing several difficulties that we find incomprehensible and particularly prejudicial. First, we requested a refund for medical reasons. A health problem prevented
Through Kiwi.com, I purchased airline tickets with Vietravel Airlines for a Ho Chi Minh – Bangkok flight departing on Ap...ril 14, 2026, at 11:50 AM and a return flight on May 13, 2026, at 2:25 PM (VU130). My reservation number is 769913661, and the total amount of approximately $325 was charged to my
On May 5, 2026, I purchased flights through Kiwi.com under reservation number 782277771 for a total of €320.22, includin...g a direct Antalya–Tirana flight and return flights from Tirana–Stuttgart and Stuttgart–Antalya. During the booking process, I was not clearly and transparently informed that my re
I purchased round-trip airline tickets through Kiwi.com for travel between Istanbul and Chișinău, with departure on May ...23 and return on June 14. I had planned everything around these dates in order to visit my family. However, after the airline canceled the flight, my ticket became completely unusa
Through Kiwi.com, I purchased a SunExpress flight ticket for the Ankara–Düsseldorf route on June 11 for approximately $3...56. However, the airline company canceled this flight and postponed my trip to the following day. After learning about the change, I contacted Kiwi.com by email to explain the situ
Kiwi.com is an online travel booking platform that offers solutions for travelers worldwide. The company's global operations involve providing services to customers in various countries. They provide a diverse range of services and products to accommodate different travel requirements. The website and mobile app allow customers to book flights, hotels, rental cars, and travel packages. Kiwi.com offers ancillary services such as travel insurance, airport transfers, and visa assistance to enhance the overall travel experience as well.
