Kiwi.com

I am contacting you regarding our booking no. 765589198 for the trip from Lyon to Bolivia made via your platform Kiwi, for which we are facing several difficulties that we find incomprehensible and particularly prejudicial. First, we requested a refund for medical reasons. A health problem prevented...

Through Kiwi.com, I purchased airline tickets with Vietravel Airlines for a Ho Chi Minh – Bangkok flight departing on April 14, 2026, at 11:50 AM and a return flight on May 13, 2026, at 2:25 PM (VU130). My reservation number is 769913661, and the total amount of approximately $325 was charged to my ...

On May 5, 2026, I purchased flights through Kiwi.com under reservation number 782277771 for a total of €320.22, including a direct Antalya–Tirana flight and return flights from Tirana–Stuttgart and Stuttgart–Antalya. During the booking process, I was not clearly and transparently informed that my re...

I purchased round-trip airline tickets through Kiwi.com for travel between Istanbul and Chișinău, with departure on May 23 and return on June 14. I had planned everything around these dates in order to visit my family. However, after the airline canceled the flight, my ticket became completely unusa...

Through Kiwi.com, I purchased a SunExpress flight ticket for the Ankara–Düsseldorf route on June 11 for approximately $356. However, the airline company canceled this flight and postponed my trip to the following day. After learning about the change, I contacted Kiwi.com by email to explain the situ...

Through Kiwi.com, I purchased a ticket for the Thailand flight numbered G9715 dated April 14, 2026, for approximately $280. Later, the airline company canceled my flight and informed me that the ticket price would be refunded. Despite approximately one and a half months having passed, the refund fo...

Through Kiwi.com, I booked a flight reservation for the Sydney–Bangkok route scheduled for August 13. This reservation was later canceled by the company, but no refund has been provided to me. I paid approximately $497 for this ticket, and my booking ID number is 779678603. I contacted customer ser...

Through Kiwi.com, I purchased a ticket from Ankara to Rome with a connection in Tirana. During this trip scheduled for May 18, my Ankara–Tirana flight was canceled by AJet, forcing me to cancel my entire travel plan. However, I was unable to cancel the Tirana–Rome Ryanair segment through the system,...

Through Kiwi.com, I purchased a ticket for the Brussels–Izmir flight dated May 22 under reservation number 729929948. After realizing that I had accidentally booked the wrong date, I created a cancellation request through the application within approximately 2 minutes. The app shows that my refund r...

On May 6, I attempted to purchase a ticket through the Kiwi.com application for a Naples–Istanbul flight scheduled for May 31. Even though the verification code arrived on time, I was unable to confirm the transaction twice due to a system issue, and the booking process was automatically canceled. H...

Through Kiwi.com, I purchased Pegasus Airlines tickets for the Istanbul–Trabzon route, with departure on May 16 and return on May 23, for a total amount of approximately $371. Although the payment was successfully charged to my credit card, I never received any reservation number, ticket information...

Through Kiwi.com, I purchased a total of 3 airline tickets for my son. These tickets were arranged under two separate reservations, and my reservation numbers are 742319919 and 749733226. I paid for all of the bookings using my own credit card. Because my son is a student and his exam dates changed...

Through Kiwi.com, I purchased round-trip airline tickets for three people between Izmir and Frankfurt, with departure on May 23 and return on May 30, for a total amount of approximately $1,001 paid by credit card. The PNR number for our return tickets appears valid, and I was able to complete the ch...

I purchased a flight ticket via Kiwi.com in the name of Fathimath Sumayya K*** for the route Mangalore–Dubai, with departure on 15 May and return on 25 May. The payment was successfully made by card and the amount has been debited from my account, but I have not received any confirmation email or SM...

On April 8, 2026, I purchased round-trip airline tickets through Kiwi.com for travel between Istanbul and Bangkok scheduled for April 13, 2026. My outbound flight was operated by Uzbekistan Airways, and my return flight was with Gulf Air. I paid a total of approximately $1,110 for the reservation. ...

I booked a SunExpress flight from Antalya to Skopje through Kiwi under booking number 760 966 283. I purchased the ticket in March 2026 for a flight scheduled on May 3, 2026. On April 5, 2026, I was informed that the flight had been canceled by the airline. Following the cancellation, I immediately...

I booked a flight from East Midlands to Krakow for 24 June through Kiwi today and paid approximately £80 for this reservation. However, I never received a booking confirmation email. When I logged into my Kiwi account to check the details, there was no booking visible at all. Because no booking appe...

Yesterday, on April 23, I booked a flight through Kiwi.com with Air Maroc on the Amsterdam – Casablanca – Banjul route, with travel dates from June 26 to July. An amount of €659 was charged the same day to my Bunq Mastercard, but I have not received any booking confirmation or reservation number fro...

I made a booking on Kiwi.com under the name Ian M*** with reservation number 772633620. When I completed the booking around 12:00, I accidentally entered an incorrect email address. At 12:13 I received an SMS informing me that there was an email delivery issue because of this wrong address. Due to t...

On 15 and 16 December 2025, Kiwi.com charged my OCBC NISP bank account twice for the same WestJet flight WS2153 from Puerto Vallarta to Vancouver on 2 January 2026. The purchase was made on your website, Kiwi.com. One payment was for IDR 8,398,902 with bank reference 3987, and the second payment was...

I purchased a flight ticket for my April 22, 2026 Amsterdam–Ankara trip through Kiwi.com with reservation number 757 009 473 and PNR code M22FNM, paying a total of $120. About three days after purchasing the ticket, the airline changed the flight date, which resulted in the cancellation of my origin...

On April 17, we purchased tickets for two people through Kiwi.com for our İzmir–Osaka flights, paying a total of $1,719. Our reservation included flight PC2183 and connecting flights Riyadh–Hong Kong and Hong Kong–Osaka. The purchase process went smoothly; however, due to the ongoing global conflict...

I previously purchased a ticket through Kiwi.com for a flight to the Philippines, but I was unable to use it because no changes were made despite my requests. As a result, my ticket, which cost approximately $156, was completely wasted. Even though I submitted my change requests on time and followed...

I purchased two flight tickets through Kiwi.com: Tashkent–Dubai and Dubai–Erbil. I paid a total of approximately $594. Due to the war, these flights were canceled, and the airline stated that the ticket amount would be refunded to the intermediary company. In fact, I believe this refund should have ...