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18 Complaints (Over the past year)
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My Flight Tickets Missing - No Confirmation Received

April 29, 10:50 am
28 Refunded Only €10

April 24, 6:02 pm
15 Provided A Limited Refund for Mistaken Cancelation

April 17, 2:37 am
13 Booking Update Request Denied

April 12, 2:16 pm

Kiwi KEp-6834 Laser Device Shot Count Decrease Problem

April 09, 10:52 am
Kiwi KEp-6834 Laser Device Shot Count Decrease Problem Ice Maker Repair Delay Issue

April 04, 4:41 pm
2 Ice Maker Repair Delay Issue Ice Maker Repair Delay Issue Ice Maker Repair Delay Issue Ice Maker Repair Delay Issue
+1 Baggage Add-On Issue

April 03, 1:43 pm

Kiwi Baby Monitor App Charges Skyrocket

March 26, 10:08 am
Kiwi Baby Monitor App Charges Skyrocket
Kiwi Baby Monitor App Charges Skyrocket

My Flight Cancellation Issue - No Response

March 20, 5:36 pm
1 Refusing Full Refund for Airline Schedule Change

March 01, 11:58 pm
1 Avoided My Inquiries, I Have to Dispute via Bank for a Refund

December 11, 2023 7:14 pm

"Locking A Ticket" At And Then Not Being Able To Pay The Rest

October 27, 2023 7:37 pm
20 Refund Removed Before Expiration

October 23, 2023 2:16 am
50 Refund Removed Before Expiration Refund Removed Before Expiration Flight Booking Nightmare: Fake Ticket Issue and Urgent Resolution

October 06, 2023 2:22 pm

Dont Order There (, Additional Fees

September 25, 2023 12:11 pm
23 Coffee Machine Filters Went Kaput in Two Months

August 15, 2023 4:36 pm
1 Only Refunded Me 10 Euros for My Cancelled Flight

August 01, 2023 1:44 pm
929 Only Refunded Me 10 Euros for My Cancelled Flight Denied Refund for a Flight I Couldn't Take

July 10, 2023 6:36 am

Flight Ticket From SAW To Egypt Rescheduling and Refund

June 07, 2023 10:57 am
1,106 Failed To Send Me An Updated E-Mail Regarding My Flight

March 02, 2023 7:56 pm
1,068 Failed To Send Me An Updated E-Mail Regarding My Flight
25 Complaints in Total

Brand Profile The brand has not created a profile so far. is not responding to complaints via Xolvie and not communicating with its customers on this platform yet, as it has not created a brand profile yet. Every company can create a brand profile on Xolvie.

Frequently Asked Questions (FAQ)

Does charge a fee when rescheduling flights?
First and foremost, if you need to reschedule your flight, check the ticket's terms and conditions to see if there are any fees or restrictions. Flight changes on are subject to certain terms and conditions such as depending on the terms of your ticket, you may be required to pay a fee to make a change. The precise sum is flexible. Or sometimes you can change your flight time up to 48 hours before takeoff without incurring any fees yet there may be a fare difference if you change your reservation to a different date or time. A rebooking fee may be charged if you need to change your original travel plans and go somewhere else. In any case, feel free to contact's customer service team for more information.
Why do airlines deny boarding with Kiwi passes?
There are instances where airlines may deny boarding when using Kiwi passes to book your flights. This is because booking through introduces certain risks and complexities compared to booking directly with the airline. They operate as an intermediary between travelers and airlines, acting as a middleman in the booking process. While problems can arise even with direct bookings, the chances are generally lower compared to booking through may overlook the latest changes or when there is a serious issue, they liaise with the airline on your behalf and provide you with the necessary assistance. can often save you money, particularly with their Saver Tickets. However, it is crucial that everything goes smoothly for the process to work effectively.
How can I contact customer service number?
  • Phone: If you are in the USA, you can reach customer service at +1 (202) 844-4159. For other numbers please refer to the app or the numbers given on your ticket.
  • Email: For commercial inquiries, complaints, or objections, you can contact the commercial customer service team via email at [email protected]. Don’t forget to share your booking number, full name, username, and email address.
  • Online Contact: To access's contact page, visit Signing into your account will enable faster and more personalized support.

About is an online travel booking platform that offers solutions for travelers worldwide. The company's global operations involve providing services to customers in various countries. They provide a diverse range of services and products to accommodate different travel requirements. The website and mobile app allow customers to book flights, hotels, rental cars, and travel packages. offers ancillary services such as travel insurance, airport transfers, and visa assistance to enhance the overall travel experience as well.