I am writing about an unresolved complaint regarding a MALM/LÖNSET 120x200 single bed purchased from IKEA Türkiye online... on 21 May 2026 (Order No. 412105260610136). For almost four months, I have been experiencing a serious creaking and structural noise issue with this bed. The noise occurs with eve
In March 2025 I sent several Ikea products I had purchased through your online store for exchange. According to the info...rmation in your system and the images I have, it appears that the products were received for exchange and processed, and my order is recorded under the number 312903255372456. Howe
I am submitting a complaint regarding our JÄTTEBO sofa set, consisting of t...wo 1.5‑seater sofas, one single‑seater sofa and one chaise longue, all with
I ordered a Hemnes brand divan (cradle) from IKEA with the order number 161409260909476. According to the shipment track...ing, the delivery was delayed for 2 business days and then the status was updated as “Returned to branch” without any information or notice being provided to me. I was not contacte
I ordered a wardrobe and related products from the IKEA Ümraniye store. I paid approximately $307 for shipping, and the ...delivery date was scheduled for September 16, 2026. One day before the scheduled delivery, I contacted IKEA Customer Service and clearly explained that the residential complex wher
I purchased an IKEA MICKE desk on August 19. When the desk was delivered, one of the parts was broken, so I requested a ...replacement. I had to wait approximately 15–20 days for the replacement part. During this time, I was not provided with any shipping tracking number and could only obtain it after
I ordered an IKEA NEIDEN/LURÖY double birch bed frame through IKEA’s online store for my aunt and uncle, who came to Tür...kiye from Germany for their summer vacation. The first bed was delivered damaged, so we requested a replacement. However, the replacement bed has still not been delivered through C
I purchased an IKEA SUNDSÖ folding table and chairs on September 5, 2026. I used the table only two or three times for m...eals and drinking tea or coffee. Despite this limited use, white stains appeared on the table surface within a short period and became permanent. Although I cleaned the product acc
Two years ago, we purchased an IKEA HEMNES 80×200 daybed from an IKEA store. Within the same month, the support slats be...gan breaking one by one during the first few uses. Although we did not put any unusual or excessive strain on the product, the slats appeared to be extremely poor in quality, causi
On September 7, 2026, I purchased a LAGKAPTEN/Adils white 200×60 cm desk from IKEA under order number 120709267671216. M...y order was delivered to my address on Thursday, September 10, 2026. After checking the delivery, I noticed that only 3 of the 5 table legs that should have been included were prov
The hinges on the PAX wardrobe I purchased from the IKEA Meydan AVM (Buyaka) store on September 14, 2026, were defective... from the day I purchased the product. When I open and close the wardrobe doors, the hinges seem to come apart and fall apart, making it impossible for me to use the wardrobe prope
On 2 August 2026, I purchased a cabinet from IKEA and had it delivered to my four-story duplex home. When the delivery p...ersonnel arrived, they carried the materials only to the 1st floor and informed me that, because my home is a duplex, they would not take the products up to the 2nd floor, where th
I purchased furniture from the IKEA Ankara store under order number 127611539 and also paid for delivery. I received an ...SMS informing me that my order would be delivered on 18.07.2026 between 11:00 and 14:00. I waited at home all day, but the delivery team arrived and said they had brought the wrong
I placed an online order with IKEA Turkey under the order number 121007263654956. During the delivery attempt, the cargo... company’s delivery driver behaved in a rude and unprofessional manner, and as a result the package was not delivered to me. Due to this unpleasant experience, I felt I had no choi
I purchased an Aspinge small kitchen set with a FYNDIG/LILLVIKEN single-bowl stainless steel sink from Ikea’s online sto...re in Türkiye (Kocaeli) for 38,000 TL. The order number is 131107269757826. From the beginning, the screws sent for the kitchen set were wrong and incompatible with the product, so
In the summer of 2021, we purchased an anthracite-colored Friheten corner sofa bed from IKEA Bodrum store, trusting the ...brand and the durability of the product. However, for the last two years we have been experiencing serious problems with this sofa. There is a noticeable collapse in the cushions,
I bought a PC chair from Ikea Bursa on 24 April 2026. The product was delivered to my address in its box, and later a st...aff member from the store came to my home for installation. When he opened the box and started the assembly at my home, he realized that the neck pillow was already torn. He took t
I would like to report an ongoing stock issue with the IKEA Komplement series soft-closing hinge covers. The product is ...sold in packs of 8, but whenever it becomes available, it immediately goes out of stock. I have been monitoring it for a long time, and the 8-pack version is consistently unavailab
Today, I purchased a Hemnes daybed from IKEA, and when I requested an assembly appointment, I was given a date of May 8 ...for the installation service. Even though I live in Darıca, Kocaeli, I find it unreasonable and insufficient from a customer satisfaction standpoint to be given approximately a one
I am experiencing a serious problem with the white stained double-size 180 × 200 cm Hemnes Luröy bed frame that I purcha...sed online from IKEA. I ordered the product on 08/06/2025 and started using it after assembly on 09/06/2025, but before even one full year passed, the product became almost complet
On April 22, I placed an order through the IKEA website with the order number 112204260855256, totaling approximately $8...32, and I completed the payment by credit card on the same day. However, by April 30, neither my products had been delivered nor had I received any information regarding my order.
"Thank you to IKEA. They completed the IDE process."
Approximately four years ago, I purchased sofas online from IKEA that were sold with a 10-year warranty. One of the sofa...s has now developed a serious problem: the inner cushion covers on the back cushions have rotted, torn apart, and completely disintegrated. Because the inner covers are falling apa
The Billy model bookcase we purchased from the IKEA online store under order number 130404269802886 arrived with missing... parts inside the package. The screw set and the fiberboard backing panel that is normally attached with nails were not included in the box. As soon as we noticed the missing parts
IKEA (US) is the American retail division of the international home furnishings brand, operating physical warehouse stores across the United States alongside an online shopping platform. The company retails flat-pack furniture, home accessories, and domestic organization products designed for residential and office spaces.
If you have shopped with IKEA (US) or used any of its services, you can share your experience on Xolvie.
