I bought a PC chair from Ikea Bursa on 24 April 2026. The product was delivered to my address in its box, and later a staff member from the store came to my home for installation. When he opened the box and started the assembly at my home, he realized that the neck pillow was already torn. He took t...
I would like to report an ongoing stock issue with the IKEA Komplement series soft-closing hinge covers. The product is sold in packs of 8, but whenever it becomes available, it immediately goes out of stock. I have been monitoring it for a long time, and the 8-pack version is consistently unavailab...
Today, I purchased a Hemnes daybed from IKEA, and when I requested an assembly appointment, I was given a date of May 8 for the installation service. Even though I live in Darıca, Kocaeli, I find it unreasonable and insufficient from a customer satisfaction standpoint to be given approximately a one...
I am experiencing a serious problem with the white stained double-size 180 × 200 cm Hemnes Luröy bed frame that I purchased online from IKEA. I ordered the product on 08/06/2025 and started using it after assembly on 09/06/2025, but before even one full year passed, the product became almost complet...
On April 22, I placed an order through the IKEA website with the order number 112204260855256, totaling approximately $832, and I completed the payment by credit card on the same day. However, by April 30, neither my products had been delivered nor had I received any information regarding my order. ...
"Thank you to IKEA. They completed the IDE process."
Approximately four years ago, I purchased sofas online from IKEA that were sold with a 10-year warranty. One of the sofas has now developed a serious problem: the inner cushion covers on the back cushions have rotted, torn apart, and completely disintegrated. Because the inner covers are falling apa...
The Billy model bookcase we purchased from the IKEA online store under order number 130404269802886 arrived with missing parts inside the package. The screw set and the fiberboard backing panel that is normally attached with nails were not included in the box. As soon as we noticed the missing parts...
I purchased a Minnen extendable children’s bed from IKEA for my child’s room. Although the delivery date for my order was shown as 04/24/2026, there has been absolutely no progress in the shipping process since that day. I cannot reach Arvato cargo by phone or through any other communication method,...
I purchased the KMPL glass shelf product with code 70257638 from the IKEA online store. The product packaging showed no visible damage from the outside, but when the IKEA assembly team opened the package, they discovered that the glass shelf inside was broken. After this was identified, a replacemen...
On 04/24/2026, I placed an order for a Fjallbo coffee table through IKEA’s mobile application. I selected the Ataköy area of Bakırköy, Istanbul as the delivery address. However, on 04/28/2026, I noticed that my order was marked as “delivered” in the system even though the product was never actually ...
I purchased an IKEA MIDDAGSMAT 24 cm non-stick pan online on November 19 under order number 121911257739936. Although I have never used metal utensils or anything that could damage the coating, the pan began burning food and causing it to stick within a very short time, with the issue becoming notic...
Regarding my order numbered 5534***06, I had an extremely negative experience today, March 31, 2026, due to the installation team sent to my address in Muratpaşa, Antalya. The service I received was far below the standards I expect from a globally recognized company like IKEA. For the bathroom cabi...
"During the process I experienced with IKEA via Xolvie, my chair was completely replaced and the problem was resolved."
I ordered a desk with bookshelf from the IKEA online store on 02.02.2026, and this order was sent to me via Horoz Logistics. The product arrived damaged, with a visible dent on the table, even though the package itself was already dented. I contacted IKEA and was told to send the product back with A...
I purchased an IKEA OFELIA bedspread online on 27 September 2025. Unfortunately, the product lost its shape and became deformed in approximately five months of normal use, which I do not find acceptable for this type of item. I contacted IKEA customer service about the issue, but I was told that the...
On 16.08.2025, I purchased a HEMNES double bed from IKEA, relying on the durability and quality claims presented at the time of sale. However, after approximately four months of use, a serious problem occurred. The bed has been used under normal conditions by my daughter, who weighs only 40–50 kg. A...
I purchased an Ikea HAGERNÄS kitchen table from the Ikea Bayrampaşa store in Istanbul and assembled it myself on December 28, 2025. During the assembly, one of the screws went through the screw hole and pierced the tabletop. There are 12 screws in total, and while 11 of them were secured properly wi...
The product I purchased from the IKEA store on October 19, 2025 arrived broken. We took a video while unpacking the product. Despite having clear evidence, the store does not accept returns and refuses to take responsibility. The damage was visible the moment the box was opened, showing that the iss...
On November 11, I purchased six items from IKEA for a total of ₺6,166, paying by credit card, and the delivery date was set for November 16. However, ...
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h...
I placed an order through IKEA Turkey’s website, including a product named NISSAFORS, which arrived missing 18 nuts. Despite contacting support several times and providing all details, no real solution was offered. I was told I’d receive a response within 48 hours, yet days passed with no update or ...
IKEA is a global furniture retailer known for its affordable and modern designs. Founded in Sweden in 1943, the company has grown to become one of the world's largest furniture retailers, with over 400 stores in 52 countries. IKEA's mission is to create a better everyday life for many people by offering a wide range of well-designed, functional home furnishing products at affordable prices.
In addition to its physical stores, IKEA also offers online shopping and delivery services. However, as with any large retail operation, there may be instances where customers experience issues with their orders or deliveries. In such cases, IKEA has a dedicated customer support center that can assist with missing items, delayed deliveries, and other concerns. Additionally, customers can file claims and return items within a year of purchase and contact customer service through various channels such as online chat, phone, and in-store.
