I want to access the courses I purchased through Udemy on my Axen TV, but I am having trouble logging in. When I try to ...access Udemy from the TV, I get a screen asking for my email address and password. Even though I enter my correct login information and have set a password, I receive an error sayi
Before purchasing a subscription on Udemy, I reviewed the page for the “Calculus-1 / General Mathematics-1 Lessons” cour...se, which clearly stated that I would be able to access the course by purchasing a subscription. Based on this information, I purchased a monthly subscription on October 6, 2026.
About five years ago, I purchased an English-language course from instructor E**** Ö**** through Udemy and paid for it i...n full. Although the course was sold with a promise of “lifetime access,” I can no longer find this course anywhere in my account when I log in. The instructor is still actively se
I purchased the course “SAP MM Material Management Full Course” by Mallipamulla Shekar on Udemy on 02/09/2026 with the o...rder number AD-666D4F6C57334F6D6D36742B59673D3D. I have not completed even a single video, my course progress is still at zero, and I am not satisfied with the content quality, so
I have been unable to access my Udemy account for a long time. When I try to sign in, a six-digit security code is suppo...sed to be sent to my email address, but I have not received this code for approximately three months. The email address registered to my account is f**************@hotmail.com. I h
Today, I purchased a Udemy subscription for $45 and paid by credit card. I canceled the subscription immediately after p...urchasing it, but I still have not received my refund. Although I completed the cancellation, the payment was not refunded. I tried to get assistance through Udemy’s AI-powered su
On July 21, 2026, at 1:44 p.m. and 1:50 p.m., two online transactions of approximately $20 each were charged to my Turki...sh Economy Bank (TEB) card without my knowledge or authorization. The transactions appear on my card statement under Udemy, a website I had never heard of or used before. My card e
On June 30, 2026, I purchased an annual Personal Plan subscription through the Udemy app for approximately $48. I cancel...ed the subscription on July 1, within roughly one day of the purchase, and requested a refund. Despite this, I have not received any refund or update about my request. The app doe
On July 9, 2026, I paid approximately $8 by credit card to purchase the “Occupational Health and Safety” course through ...Udemy. The payment is clearly shown on my bank receipt, but the course does not appear anywhere in my Udemy account, and I cannot access it. The email address I used for the payme
I have been regularly using the Udemy mobile app on my iOS device for several months, but I am experiencing a serious te...chnical problem. Whenever I search for a course and open its course page, the screen completely freezes, and I cannot perform any actions. I cannot go back, scroll through the page
I have had an annual Udemy Personal Plan subscription for approximately one year. I purchased this subscription so I cou...ld access courses on the platform more easily without paying additional fees. However, despite having an active subscription, I am asked to pay again when I try to enroll in many c
I have been experiencing a problem with my Udemy account login for a long time. On 5 May 2026, when I tried to log in ag...ain, the required verification code e‑mail did not reach me. The strange part is that I can receive all other Udemy e‑mails without any problem, but the login verification / verifi
I purchased two Python courses on Udemy on November 5, 2025, including the “Python” course by Dr. Angela, with the under...standing that I would have lifetime access. However, as of February 3, 2026, these courses suddenly disappeared from my account without any explanation. I do not remember the exact
I purchased an HACCP course on Udemy, but I am extremely dissatisfied with the content quality and depth. The course doe...s not provide the level of detail or clarity that was promised, and I have not been able to benefit from it. For about a month, I have been trying to request a refund due to my di
I purchased a total of five courses on Udemy. When I log into my account through a desktop browser, all of these courses... appear correctly and I can access them without any issues. However, when I use the Udemy app on my iPhone, none of my courses show up — even though I’m logged in with the exact sa
On November 20, 2025, I purchased an Udemy course for $5. I requested a refund the same day. The total duration of the c...ourse is around 8 hours, and I only watched the first two free preview videos plus about 30 minutes of the paid content. Since I didn’t like the course, I attempted to request a re
I requested a refund for a course I purchased on Udemy. Even though I watched only 13% of the course, I received the fol...lowing message: “Due to your viewing history, this course is not eligible for a refund. According to our refund policy, you cannot request a refund because you have watched a larg
On November 12, 2025, I purchased an Udemy course for $10. I watched no more than 3% of the course, yet when I attempted... to request a refund, I received an error message stating: “Due to your viewing history, this course cannot be refunded. You cannot request a refund because you have watched a lar
"Thanks a lot, but please improve the support section on your website."
Some of the instructors offering SPK (Capital Markets Board) courses on Udemy are using very outdated materials. When I ...requested a refund because of this, unfortunately, I didn’t receive a positive response. It’s very misleading that lessons from as far back as 2016 are still uploaded and being sol
I purchased the Systematic German Course from Scratch on Udemy for ₺350 using my credit card. In the course’s advertisem...ent and at the time of purchase, it was clearly stated that if I was not satisfied, I could request a refund within 30 days. However, after 10 days, despite having watched only abo
I had purchased two different courses on Udemy — one was a YDS English course (with instructor S*** H***)**, and the oth...er was a piano course by a French musician. Both courses were advertised as offering lifetime access. However, I hadn’t logged into my account for over a year due to my busy schedu
I’m using the latest version of Zen Browser on Windows 11. When I try to watch Udemy videos through this browser, none o...f the videos display or play any sound — the screen remains completely black. However, when I hover over the video seek bar, I can see preview images from the video. This issue ha
I purchased three courses on Udemy — “Electrical Site and Field Applications,” and “Electrical Progress Payment Register... (Green Book)” — paying approximately ₺1,500 in total. However, when I logged into my account today, I noticed that none of my purchased courses were visible. The last time I check
