I have been experiencing a problem with my Udemy account login for a long time. On 5 May 2026, when I tried to log in ag...ain, the required verification code e‑mail did not reach me. The strange part is that I can receive all other Udemy e‑mails without any problem, but the login verification / verifi
I purchased two Python courses on Udemy on November 5, 2025, including the “Python” course by Dr. Angela, with the under...standing that I would have lifetime access. However, as of February 3, 2026, these courses suddenly disappeared from my account without any explanation. I do not remember the exact
I purchased an HACCP course on Udemy, but I am extremely dissatisfied with the content quality and depth. The course doe...s not provide the level of detail or clarity that was promised, and I have not been able to benefit from it. For about a month, I have been trying to request a refund due to my di
I purchased a total of five courses on Udemy. When I log into my account through a desktop browser, all of these courses... appear correctly and I can access them without any issues. However, when I use the Udemy app on my iPhone, none of my courses show up — even though I’m logged in with the exact sa
On November 20, 2025, I purchased an Udemy course for $5. I requested a refund the same day. The total duration of the c...ourse is around 8 hours, and I only watched the first two free preview videos plus about 30 minutes of the paid content. Since I didn’t like the course, I attempted to request a re
I requested a refund for a course I purchased on Udemy. Even though I watched only 13% of the course, I received the fol...lowing message: “Due to your viewing history, this course is not eligible for a refund. According to our refund policy, you cannot request a refund because you have watched a larg
On November 12, 2025, I purchased an Udemy course for $10. I watched no more than 3% of the course, yet when I attempted... to request a refund, I received an error message stating: “Due to your viewing history, this course cannot be refunded. You cannot request a refund because you have watched a lar
"Thanks a lot, but please improve the support section on your website."
Some of the instructors offering SPK (Capital Markets Board) courses on Udemy are using very outdated materials. When I ...requested a refund because of this, unfortunately, I didn’t receive a positive response. It’s very misleading that lessons from as far back as 2016 are still uploaded and being sol
I purchased the Systematic German Course from Scratch on Udemy for ₺350 using my credit card. In the course’s advertisem...ent and at the time of purchase, it was clearly stated that if I was not satisfied, I could request a refund within 30 days. However, after 10 days, despite having watched only abo
I had purchased two different courses on Udemy — one was a YDS English course (with instructor S*** H***)**, and the oth...er was a piano course by a French musician. Both courses were advertised as offering lifetime access. However, I hadn’t logged into my account for over a year due to my busy schedu
I’m using the latest version of Zen Browser on Windows 11. When I try to watch Udemy videos through this browser, none o...f the videos display or play any sound — the screen remains completely black. However, when I hover over the video seek bar, I can see preview images from the video. This issue ha
I purchased three courses on Udemy — “Electrical Site and Field Applications,” and “Electrical Progress Payment Register... (Green Book)” — paying approximately ₺1,500 in total. However, when I logged into my account today, I noticed that none of my purchased courses were visible. The last time I check
I haven’t been able to log into my Udemy account for about a month. During login, the verification code never arrives — ...I’ve even checked my spam folder, but no email is being received at all. I need access to the courses I previously purchased. I contacted Udemy customer service, but I haven’t rece
On September 12, 2025, I accidentally purchased a course on Udemy titled “Windows Server and System Administration Train...ing 2025 From Scratch” using my credit card. The purchase was made completely by mistake, and I immediately canceled the course right after the transaction. However, I noticed that
I can’t proceed with my Udemy refund request because of the viewing history..., even though I only watched 7% of the course over 3–4 days. I didn’t find
I purchased a Udemy course that was supposed to cost ₺549, but instead, I was charged €79! When I requested a refund, th...ey refunded it as Udemy credit, which I never agreed to. I want my money returned to my original payment method, not as credit I didn’t ask for. To make things worse, there’s no p
I bought a course from Udemy, but it turned out to be too difficult for me, so I asked for a refund. But I got this repl...y: "Sorry, but we can't give you a refund because you've already accessed the course materials, including the code snippets." I came to the realization that the course wasn't a goo
I opened an Udemy account approximately 2 years ago. I purchased paid courses, but I hadn't logged in for a while. Now, ...when I try to log in, it says there's no account associated with any of my current emails. They took my money, and I can't access my account. There's no contact information availab
On January 5, 2024, I decided to treat myself and invested ₺869.00 in an Udemy course, conveniently using my credit card... for payment. Unfortunately, the courses never showed up in the system, much to my disappointment. Now, who should I reach out to in order to sort out this chaotic situation? I'm e
Hello, dear Udemy employees. I'll get straight to the point. There is an issue with your video player or servers. When p...laying videos, there are incredible lags and freezes when moving forward or backward. The problem is not with my internet or computer, as I have a 200mbps download speed. Many peop
On the 21th of November, I have purchased an Excel Class from Udemy but I have changed my mind on the first half an hour.... I have contacted them for repayment but not they just keep sending me these meaningless, only aiming for customer exaustion, they're keep changing the repayment time. Purchasing
I was dissatisfied with my course purchase on the UDEMY site. Upon returning it, my refund wasn't transferred to my bank... account; instead, it was credited to my Udemy account. The claimed 30-day refund process seems deceptive, encouraging users to keep funds within their platform rather than providi
Udemy has received payment for an online course that I am enrolled in. In spite of the fact that a 30-day refund policy ...was advertised, the refund was issued as a credit rather than being returned to my credit card, which was an inconvenience for users. Be aware that I will file an official complain
