My Zara Home order, shipped via “Bir Günde Kargo” with tracking number 5472******61, has been showing as “out for delivery” in the system for nearly a month. However, the paid item (a lamp) has neither been delivered to me nor have I received any information about its status.
During this time, I have been unable to reach either Bir Günde Kargo or Zara Home customer service. I cannot find any representative to speak with and have not been able to obtain any information regarding my issue.
I request that my product be delivered to me immediately. If delivery is not possible, I demand that the approximately $290 I paid be refunded to me as soon as possible.
On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and after showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the pr...
I ordered two chandeliers from Zara Home on July 20. They were shipped on July 22 under order number 54252862462 and marked as “out for delivery” by July 24 via a courier service called Bir Günde Kargo. However, it's now well past that date, and the chandeliers—each costing around ₺3,490—have still ...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On 17 December, I placed an order on Zara with the order number 54510016330, to be delivered to the address in Manisa/Şehzadeler. The payment of ₺1,790 was made by debit card. Although the order has been shown as “shipped” in the Zara system for a long time, the product has not been delivered to me....
I placed an online order with Zara about a month ago, but I have yet to receive my items. The tracking information shows that the package was shipped with "Bir Günde Kargo," but I cannot reach either Zara or the shipping company's customer service for updates. Zara’s online support system is partic...
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