Kiwi Sold a Defective Iron and Failed to Resolve the Issue

On November 24, 2025, I purchased a Kiwi brand iron from A101. From the very first time I opened and used the product, it turned out to be defective, as it was leaking water. Receiving a brand-new product in this faulty condition caused me both financial and emotional distress.

After experiencing this problem, I tried calling Kiwi customer service for weeks, but no one answered my calls and I was unable to reach any representative. Eventually, I contacted Kiwi online, and I was given a shipping code and instructed to send the iron to them. I sent the iron along with the purchase receipt to the company using Yurtiçi Kargo, using the code provided.

Because I sent the receipt together with the product, I currently have no receipt, no date, and no tracking number in my possession. Despite nearly one month passing, neither my iron has been returned nor has a replacement been sent to me. When I explained the situation again online yesterday, they responded as if I had never sent the product at all, giving me another tracking request and telling me to “send the iron to us.” Even though I already sent the iron earlier, this response made me feel as if I was being mocked.

I request that Kiwi urgently return the iron I sent or replace it with a new one, and that my grievance be resolved without any further delay.