I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
"I request that I be called."
On March 8, 2025, I purchased a pair of Mavi jeans. Although it has only been about nine months, the product has developed serious quality issues such...
I purchased a pair of Mavi Maria Rinse Gold Icon jeans. After a short time of use, vertical white stripes appeared on the front and back of both legs ...
On 28.10.2025, we purchased a polo-neck knit sweater (Mole, XS) from a Mavi store and paid ₺1,160.37 for it. We used the product exactly as instructed by the sales representative and followed all washing and care guidelines, washing it only once at 20 degrees. Despite this, the sweater shrank excess...
I purchased a pair of black jeans from Mavi store. After wearing them only once, the seams on the hem, around the zipper, and on the waistband started to come apart. Because of this, I went to the store and requested an exchange or a refund, but they refused. They told me that the product needed to ...
Ten days ago, I bought two hooded sweatshirts from Mavi’s online store under order number eolb5175309 and paid by credit card. I chose the Çeşme Cadde Plus AVM Mavi branch as the delivery address. However, despite the time that has passed, my products have not been delivered. Throughout this process...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
On 23.09.2025 at 09:00, I purchased a product from Mavi’s website. That same day at 19:55, I received an SMS saying “your order has been confirmed,” at 00:25 another saying “your order has been prepared,” and at 02:26 in the night, “your order has been shipped.” Because of my work and living abroad,...
On August 25, 2024, I purchased various women’s clothing items from Mavi’s online store (mavi.com) with order number EOK6627458, totaling ₺5,639. I returned all but one item via Aras Cargo and requested a refund; however, only ₺1,999 was deposited into my account, and the remaining ₺3,639 was not re...
"A solution was provided through Şikayet Var. Thank you."
"They responded with the necessary sensitivity. They helped with the product exchange. I thank them. It was commendable that Mavi responded and acted attentively."
Encouraged by my friend’s praise, I shopped at Mavi for the first time on June 4, 2025, but the t-shirts I bought ended up fading and shrinking. I sub...
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...
I placed an order on May 10, 2025, from Mavi’s official website using their “2-hour delivery” option, available in the İzmir region, for order number EOK6630503. The delivery was to be handled by the courier company “Kolay Gelsin.” Despite the 2-hour promise, nothing was delivered that day. This cam...
On 03/05/2025 around 16:35, I went to Mavi Jeans store due to a torn net. However, an employee named S*** overstepped her boundaries by questioning me in a loud voice about whether I had been constantly exchanging the product, stating that I had purchased it for ₺200 and that such prices no longer e...
On Thursday, May 5th, I purchased five items from the Mavi store located in Vadi Istanbul. One of the items I selected was not available in XL size at the time, so the sales representative kindly informed me that the XL size could be shipped either to my home or to another store for pickup. Based on...
I bought a product from the Mavi brand's page. The product I bought was damaged in cargo. I was not notified and the refund was not made. Mavi officials said that they could not compensate. When I complained here, Mavi called me and defined an apology coupon. I bought the product again with the coup...
We purchased a women’s coat for my wife from Mavi’s Edirne Margi Mall store. After only 2 months of light and limited use, the coat became severely de...
I have been a loyal customer of Mavi for years, but I am extremely disappointed with the recent quality of their jeans. Every pair I purchase ends up tearing in the crotch area after just a few wears. This is not only frustrating but also unacceptable for the price paid. I take proper care of my jea...
On 09.03.2025, I bought a shirt from Mavi Jeans at Kırlangıç AVM, and on 30.03.2025, I went to your Ayvalık central store to return it. The staff there told me they could only issue a gift voucher from that location, but if I went to Kırlangıç AVM, I could get a refund. So, on 31.03.2025, I went bac...
I wanted to wash the pants I bought from Mavi Jeans after trying them on and wearing them home. After washing, the tight fit, which was the main feature of the pants, was completely lost, and they became extremely loose. I followed all the washing instructions carefully, so this should not have happ...
Dear Customer Service, I previously purchased a shirt from Mavi and submitted a complaint on Xolvie regarding its defect after washing. In response, I was informed that I could exchange the product. However, when I visited the store for the exchange, I did not receive any assistance. I am disappoint...
I have been using your Mavi Rock Rebel perfume for over 8-9 years, and it has almost become my signature scent. However, I recently noticed a significant decline in its longevity with the last 2-3 bottles I purchased. Even those around me have pointed out that the scent is no longer noticeable. Prev...
