I purchased a T-shirt from the Mavi store through N11 using my credit card under order number 202923595330, with deliver...y to my address in Van on May 11. To return the product, I handed it over to Kolay Gelsin, the shipping company contracted by Mavi, from my address in Van on May 15. The return sh
The refund process for my online order placed on 22 April with Mavi’s online store, order number EOM3583881, for a Londo...n model jean, has still not been completed as of today, 12 May. This situation clearly reveals the gap between your brand’s corporate image and its actual operational capability. D
A pair of socks was purchased as a gift for me from the Mavi Jeans store located on Atatürk Avenue, Tophane Neighborhood..., Rize Merkez. Since the color did not suit me and I had never used or worn the socks, I went to the store on April 26, 2026, to request an exchange. However, the store staff refu
On the morning of April 21, 2026, I purchased a pair of pants from the Mavi store at the Mall of Istanbul. Since the siz...e did not fit, I went to the Mavi store in Beşiktaş Sinanpaşa the same day, around 9:00 PM, to exchange the item. However, the male and female staff at the store told me that the s
I purchased a pair of Jake model jeans from Mavi’s official online store, and within just 4–5 months of normal use, the ...product developed noticeable fading and color loss. I want to clearly state that I did not use any bleach or harsh chemicals on the product at any point, yet this issue still occur
About a week ago, I purchased a t‑shirt from the Mavi store in the shopping mall in Kuşadası, Aydın. When I wanted to re...turn the product within a week, the store refused to accept the return and stated that they could not decide and would send the product for review instead of processing a direct re
I purchased a pair of jeans from the Mavi Jeans store in Batman for ₺950, and significant deformation has developed in t...he fabric around the knee area. I have been using the product for about one year, and I do not believe this kind of damage, especially limited only to the knee section, is normal c
On 25.01.2025, I purchased a pair of pants and a sweatshirt from the Mavi store in Elazığ Elysium. After a short period ...of use, the pants started to tear at the hems, the color faded, and the knees flared out. At the same time, the hems of the sweatshirt became loose and stretched, which I do not fi
"Thank you"
About 40 days ago, I purchased one pair of jeans from the Mavi store at Elazığ Elisyum Mall. After a short period of use..., the jeans noticeably stretched out and completely lost their original shape. I reported the issue to the store and submitted the product for inspection. When I called Customer S
I have been purchasing Mavi Jeans denim for many years and have repeatedly worn and washed the same products without any... issues. However, a pair of jeans I bought from the Bursa Sur Yapı store in March–April 2025 showed clear and noticeable deformation in the same area after only 2–3 months of use.
I purchased a Mavi coat from the Gaziantep Forum store about two years ago. I only wore the coat a few times last winter..., and when I started using it again this winter, I noticed damage and deformation in the armhole area and seams. Considering how rarely I have used it, it is not normal for a coat
On May 7, 2024, I purchased a pair of jeans from the Mavi store at Batman Park Shopping Mall — product code M00424269760...32, model James Shaded Ink Mavi Jet Black, size 32–30. Since the day I purchased the product, there has been clearly visible color fading and discoloration in multiple areas of the
"My problem is still ongoing; even though they have confirmed that all the information belongs to me and is correct, I cannot log in using the same phone number and email address. Being told there is a data gap and being legally required to register with another number is also tragicomic—who uses multiple numbers or whose number I use, is that very ethical or correct? According to the laws and security processes you mention, isn’t this also a misconduct? I am a member of many requests, I shop online, and I’m asking which data gap you found that others couldn’t—just give me that information. I’m told you can’t share it. Because I have used a large amount of cartridge points, I guess I’m being punished."
My membership in the Mavi mobile app was deleted without my consent after I... was told there was an alleged “information discrepancy,” and I was informe
On December 24, 2025, I purchased a pair of sweatshorts through Mavi.com. When the product arrived, the size was too sma...ll, so I wanted to return it. Because my corporate information was registered in my Mavi.com account, I was asked to issue a return invoice, and I agreed. However, my accountant c
On December 7, 2025, at 6:46 PM, I purchased a zip-up jacket/cardigan from ...the Mavi store at Kahramanmaraş Piazza Mall. I used the product the next da
On January 4, 2026, I placed an order for a pair of jeans on Mavi’s official website using my credit card, and I receive...d an SMS confirming that my order (order number eol8107342) had been received. My order was later handed over to the shipping company; however, the courier first sent a message say
"Thank you."
On October 22, 2025, I purchased a pair of pants from the Mavi Galataport s...tore, model Leila Mid Used Denim, product code m1010600-90997020. I used t
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After ap...proximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p
"I request that I be called."
On March 8, 2025, I purchased a pair of Mavi jeans. Although it has only be...en about nine months, the product has developed serious quality issues such
"Thanks"
I purchased a pair of Mavi Maria Rinse Gold Icon jeans. After a short time ...of use, vertical white stripes appeared on the front and back of both legs
I purchased a pair of black jeans from Mavi store. After wearing them only once, the seams on the hem, around the zipper..., and on the waistband started to come apart. Because of this, I went to the store and requested an exchange or a refund, but they refused. They told me that the product needed to
Ten days ago, I bought two hooded sweatshirts from Mavi’s online store under order number eolb5175309 and paid by credit... card. I chose the Çeşme Cadde Plus AVM Mavi branch as the delivery address. However, despite the time that has passed, my products have not been delivered. Throughout this process
