I purchased a Mavi coat from the Gaziantep Forum store about two years ago. I only wore the coat a few times last winter, and when I started using it again this winter, I noticed damage and deformation in the armhole area and seams. Considering how rarely I have used it, it is not normal for a coat ...
On May 7, 2024, I purchased a pair of jeans from the Mavi store at Batman Park Shopping Mall — product code M0042426976032, model James Shaded Ink Mavi Jet Black, size 32–30. Since the day I purchased the product, there has been clearly visible color fading and discoloration in multiple areas of the...
"My problem is still ongoing; even though they have confirmed that all the information belongs to me and is correct, I cannot log in using the same phone number and email address. Being told there is a data gap and being legally required to register with another number is also tragicomic—who uses multiple numbers or whose number I use, is that very ethical or correct? According to the laws and security processes you mention, isn’t this also a misconduct? I am a member of many requests, I shop online, and I’m asking which data gap you found that others couldn’t—just give me that information. I’m told you can’t share it. Because I have used a large amount of cartridge points, I guess I’m being punished."
My membership in the Mavi mobile app was deleted without my consent after I was told there was an alleged “information discrepancy,” and I was informe...
On December 24, 2025, I purchased a pair of sweatshorts through Mavi.com. When the product arrived, the size was too small, so I wanted to return it. Because my corporate information was registered in my Mavi.com account, I was asked to issue a return invoice, and I agreed. However, my accountant c...
On December 7, 2025, at 6:46 PM, I purchased a zip-up jacket/cardigan from the Mavi store at Kahramanmaraş Piazza Mall. I used the product the next da...
On January 4, 2026, I placed an order for a pair of jeans on Mavi’s official website using my credit card, and I received an SMS confirming that my order (order number eol8107342) had been received. My order was later handed over to the shipping company; however, the courier first sent a message say...
On October 22, 2025, I purchased a pair of pants from the Mavi Galataport store, model Leila Mid Used Denim, product code m1010600-90997020. I used the product for only about two weeks, and around November 10, the fabric started to tear at the back pocket area. I sent the pants in for inspection, b...
I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short p...
"I request that I be called."
On March 8, 2025, I purchased a pair of Mavi jeans. Although it has only been about nine months, the product has developed serious quality issues such...
I purchased a pair of Mavi Maria Rinse Gold Icon jeans. After a short time of use, vertical white stripes appeared on the front and back of both legs of the trousers. This distorted the appearance of the jeans so much that they became impossible to use in a presentable way. I took the product back t...
On 28.10.2025, we purchased a polo-neck knit sweater (Mole, XS) from a Mavi store and paid ₺1,160.37 for it. We used the product exactly as instructed...
I purchased a pair of black jeans from Mavi store. After wearing them only once, the seams on the hem, around the zipper, and on the waistband started to come apart. Because of this, I went to the store and requested an exchange or a refund, but they refused. They told me that the product needed to ...
Ten days ago, I bought two hooded sweatshirts from Mavi’s online store under order number eolb5175309 and paid by credit card. I chose the Çeşme Cadde Plus AVM Mavi branch as the delivery address. However, despite the time that has passed, my products have not been delivered. Throughout this process...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
On 23.09.2025 at 09:00, I purchased a product from Mavi’s website. That same day at 19:55, I received an SMS saying “your order has been confirmed,” at 00:25 another saying “your order has been prepared,” and at 02:26 in the night, “your order has been shipped.” Because of my work and living abroad,...
On August 25, 2024, I purchased various women’s clothing items from Mavi’s online store (mavi.com) with order number EOK6627458, totaling ₺5,639. I returned all but one item via Aras Cargo and requested a refund; however, only ₺1,999 was deposited into my account, and the remaining ₺3,639 was not re...
"A solution was provided through Şikayet Var. Thank you."
"They responded with the necessary sensitivity. They helped with the product exchange. I thank them. It was commendable that Mavi responded and acted attentively."
Encouraged by my friend’s praise, I shopped at Mavi for the first time on June 4, 2025, but the t-shirts I bought ended up fading and shrinking. I sub...
On May 11, 2025, I purchased two pairs of pants from the Mavi store in Izmir Hilltown. One of them was in stock and I received it immediately, but the size I needed for the second pair was unavailable, so I placed an order, paid for it, and asked to pick it up in-store. About a week ago, my spouse v...
I placed an order on May 10, 2025, from Mavi’s official website using their “2-hour delivery” option, available in the İzmir region, for order number EOK6630503. The delivery was to be handled by the courier company “Kolay Gelsin.” Despite the 2-hour promise, nothing was delivered that day. This cam...
On 03/05/2025 around 16:35, I went to Mavi Jeans store due to a torn net. However, an employee named S*** overstepped her boundaries by questioning me in a loud voice about whether I had been constantly exchanging the product, stating that I had purchased it for ₺200 and that such prices no longer e...
On Thursday, May 5th, I purchased five items from the Mavi store located in Vadi Istanbul. One of the items I selected was not available in XL size at the time, so the sales representative kindly informed me that the XL size could be shipped either to my home or to another store for pickup. Based on...
