Zara Home

On October 11, 2025, I purchased a vest from the Zara Sur Yapı store under order number 5394*55. Since the size I wanted was not available in the store, I was told that it would be brought from another branch and delivered by October 14, 2025, at the latest. However, when I went back to the store, I...

On July 2, 2025, I purchased a stain-resistant tablecloth from Zara Home. However, after the first use, food stains appeared on it. I washed it carefully, following the product’s cleaning instructions, but the stain did not come out. I submitted the item for inspection on August 13, 2025 (process co...

I ordered a rug from Zara Home under order number 5392*35, but it arrived defective. I wanted to return it, but Hepsijet, the courier company assigned by Zara Home, refused to collect the product due to its size. I’ve been dealing with this issue for about 10 days, and despite repeatedly trying to r...

My order number 800*184, shipped via Kargoist with tracking number 19301221983700100041, appears to have been lost, as I’ve been receiving conflicting information from customer service and store staff. This issue has been ongoing for over a month, and despite several follow-ups with both the custome...

On September 26, 2025, I made a ₺4,460 purchase on Zara Home’s online store using my bank card. However, I can no longer find my order number — I only have the payment receipt. When I contacted customer service to check the status of my order, I was told that no such order exists in their system, an...

I submitted a return request a week ago for a bowl and serving board that I purchased online from Zara Home (Return No: 3006389229). However, during this time, the pickup for the return has not yet been completed. I have tried calling customer service multiple times, but no one answers, and I have a...

On August 25, 2025, I placed an order through Zara Home’s online store (Order No: 80098020073). However, the placemat included in my order has still not been delivered. Since my order was incomplete, I contacted Zara Home customer service, and they informed me that a case had been opened regarding t...

On July 29, I placed an online order (No. 80096811877) from Zara Home, purchasing three items in total. Two of the liquid soap dispensers arrived defective — one had scratches, and the other had a pump that spun loosely without dispensing. I noticed the damage the same day I received the order. I c...

On June 5, I placed an online order (No. 80096712047) through the Zara Home website. My order included two curtains, but only one was delivered. I immediately contacted Zara Home customer service to report the missing item, but no solution was offered, and the issue remains unresolved. I paid a tot...

On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...

My Zara Home order (No. 80077278128, Tracking No. 24802593527000100035) was scheduled for delivery on August 6, 2024, but nine days have passed, and I still have not received it. My delivery address is in İzmir-Karşıyaka, yet the courier company mistakenly shipped my package to Ankara. They informed...

I placed an online order with Zara Home (Order No. 80095569649) for a mirror, but it was delivered to me with visible defects. I immediately took photos and sent them to Zara Home, and they confirmed that the product was indeed faulty. During the return process, I was offered two courier options: As...

On July 21, I submitted a return request through Zara Home. Since then, no one has come to collect the product, and I have received no updates or confirmation about the process. A few days after submitting the request, I called customer service and was told that the delay was due to high demand but ...

On August 1, 2025, between 4:00 and 4:15 PM, I visited the Zara Home store at Akasya Shopping Mall and experienced one of the most disrespectful customer service encounters I’ve ever faced. Despite being a loyal Zara Home customer for years, I was treated with blatant rudeness—not just by one indivi...

On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shipping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea...

I ordered two chandeliers from Zara Home on July 20. They were shipped on July 22 under order number 54252862462 and marked as “out for delivery” by July 24 via a courier service called Bir Günde Kargo. However, it's now well past that date, and the chandeliers—each costing around ₺3,490—have still ...

I bought a soap dispenser from Zara Home expecting high quality, but I was completely let down. What started as a sleek bathroom accessory quickly turned into a rust-covered, barely functioning dispenser. It no longer pumps soap properly, and the finish is completely ruined. I chose Zara Home precis...

I placed an order worth approximately ₺32,000 on the Zara Home mobile app under order number 80095882745. Around ₺22,000 of that was for a baby crib, while the remaining amount covered the mattress and decorative accessories. I also paid an additional ₺690 shipping fee. Despite the scale of the orde...

On April 4, 2025, I purchased an oil and vinegar bottle set from a Zara store. I filled one of the bottles with vinegar and simply left it on my kitchen shelf. To my shock, the cork popped off on its own, and shortly after, the top part of the glass bottle cracked and broke completely. I didn’t even...

I purchased a kitchen dish soap dispenser from Zara Home expecting quality and durability given the price I paid. Instead, I received a product that began to rust within a short time of use. The metal parts corroded, and the glass pump sections lost their original color, looking discolored and cheap...

I placed an order with Zara Home and was shocked to receive it incomplete. Despite the package being delivered, some items were clearly missing. I immediately tried to get support through the app, only to discover the contact number listed is incorrect—it doesn’t even connect. I then turned to the W...

I have been trying to purchase a bed frame from Zara for over a month and a half, and the experience has been a complete disaster. My first order included another small item, which was delivered. However, the bed frame was mysteriously canceled without any notice. I waited all that time for nothing,...

I placed an order for an accessory from Zara Home without even considering which shipping company they partnered with. I assumed a brand like Zara Home would work with a reliable delivery service, but I was completely wrong. The delivery process has been a nightmare, and I deeply regret my purchase....