I placed an order for multiple products through the Zara Home online store. However, my order has still not been delivered for over a week, and I continue to experience ongoing “late delivery” problems. Even though the promised delivery timeframe has already been exceeded, my package still has not a...
On April 29, 2026, I purchased a Zara Home tripod floor lamp through the Zara application. The product was delivered on May 5, 2026, via UPS Türkiye. Although the shipping box itself was completely intact, the lamp arrived broken. The three-legged metal base section — which should normally be a sing...
On March 16, 2026, I placed an online order from Zara Home that included multiple products, one of which was a room fragrance. My order was delivered in two separate shipments, and the room fragrance arrived on March 19. However, when I opened and started using the product, I immediately realized th...
On April 25, I purchased a product called an “ash wood stool” from the Zara Home category through the Zara online website. I paid a total of approximately $167, including approximately $166 for the product itself and approximately $1 for shipping. The item was delivered to me in Çorum Merkez on Apri...
My Zara Home online order numbered 80090052738 showed a delivery date of 03/11/2026. However, despite being at home that day, the package was never delivered to my address. Instead, without the product ever reaching me, the shipment appears to have been directly placed into a return process. Even th...
I purchased two side tables from the Zara Home store in Vadi Istanbul and paid a total of approximately $435. When I wanted to return the products, I was told that the daily refund limit on the POS system had been reached. Therefore, I was asked to leave the products at the store and provide my IBAN...
I placed an order for children’s products through the Zara Home app. At the time of purchase, it clearly stated that my items would be delivered on March 24. However, as of today, March 27, my order has not even been shipped. When I contacted customer service regarding the delay, I was simply told ...
My Zara Home order, shipped via “Bir Günde Kargo” with tracking number 5472******61, has been showing as “out for delivery” in the system for nearly a month. However, the paid item (a lamp) has neither been delivered to me nor have I received any information about its status. During this time, I ha...
On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and after showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the pr...
My chandelier order from Zara Home, shipped via Inditex’s contracted carrier Cargo X, has not been delivered despite the stated delivery date. The package was supposed to be delivered on March 14, but as of March 18, it still has not reached me and has not even been put out for delivery. It is impo...
On March 11, 2025, I purchased a large pendant chandelier from Zara Home’s online store. The chandelier features a curved leaf design, but approximately one year after installation, it began to bend and lose its shape on its own, without any external impact. The product was not exposed to water, moi...
On October 11, 2025, I purchased a vest from the Zara Sur Yapı store under order number 5394*55. Since the size I wanted was not available in the store, I was told that it would be brought from another branch and delivered by October 14, 2025, at the latest. However, when I went back to the store, I...
On July 2, 2025, I purchased a stain-resistant tablecloth from Zara Home. However, after the first use, food stains appeared on it. I washed it carefully, following the product’s cleaning instructions, but the stain did not come out. I submitted the item for inspection on August 13, 2025 (process co...
I ordered a rug from Zara Home under order number 5392*35, but it arrived defective. I wanted to return it, but Hepsijet, the courier company assigned by Zara Home, refused to collect the product due to its size. I’ve been dealing with this issue for about 10 days, and despite repeatedly trying to r...
My order number 800*184, shipped via Kargoist with tracking number 19301221983700100041, appears to have been lost, as I’ve been receiving conflicting information from customer service and store staff. This issue has been ongoing for over a month, and despite several follow-ups with both the custome...
On September 26, 2025, I made a ₺4,460 purchase on Zara Home’s online store using my bank card. However, I can no longer find my order number — I only have the payment receipt. When I contacted customer service to check the status of my order, I was told that no such order exists in their system, an...
I submitted a return request a week ago for a bowl and serving board that I purchased online from Zara Home (Return No: 3006389229). However, during this time, the pickup for the return has not yet been completed. I have tried calling customer service multiple times, but no one answers, and I have a...
On August 25, 2025, I placed an order through Zara Home’s online store (Order No: 80098020073). However, the placemat included in my order has still not been delivered. Since my order was incomplete, I contacted Zara Home customer service, and they informed me that a case had been opened regarding t...
On July 29, I placed an online order (No. 80096811877) from Zara Home, purchasing three items in total. Two of the liquid soap dispensers arrived defective — one had scratches, and the other had a pump that spun loosely without dispensing. I noticed the damage the same day I received the order. I c...
On June 5, I placed an online order (No. 80096712047) through the Zara Home website. My order included two curtains, but only one was delivered. I immediately contacted Zara Home customer service to report the missing item, but no solution was offered, and the issue remains unresolved. I paid a tot...
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...
My Zara Home order (No. 80077278128, Tracking No. 24802593527000100035) was scheduled for delivery on August 6, 2024, but nine days have passed, and I still have not received it. My delivery address is in İzmir-Karşıyaka, yet the courier company mistakenly shipped my package to Ankara. They informed...
I placed an online order with Zara Home (Order No. 80095569649) for a mirror, but it was delivered to me with visible defects. I immediately took photos and sent them to Zara Home, and they confirmed that the product was indeed faulty. During the return process, I was offered two courier options: As...
On July 21, I submitted a return request through Zara Home. Since then, no one has come to collect the product, and I have received no updates or confirmation about the process. A few days after submitting the request, I called customer service and was told that the delay was due to high demand but ...