On May 8, 2026, I purchased two nightstands and one vanity table from the Zara Home online store under order number 8009...2837404. When the shipment arrived, both nightstands were completely broken and unusable. The packaging contained virtually no protective cushioning materials and appeared to rely
On April 16, 2026, I placed an online order through Zara and purchased the Zara Home Wooden Kitchen Toy Set for my daugh...ter. When the product arrived, I immediately noticed that it was broken. Because the item was large and heavy, I was informed that I would not need to ship it myself and that a cou
On May 15, 2026, I placed an order through the Zara Home app from Istanbul under order number 80093242490 for decorative... handles. According to the product details, I should have received a total of six handles, packaged as three boxes containing two handles each. However, when my package arrived, th
I purchased a wooden storage unit from the Zara Home online store, but the product arrived broken. Because of this, I re...quested a return. However, for the past week, the shipping company has not come to collect the item from my address. When I contact customer service, I am told that the courier wi
I am requesting information and a resolution regarding a serious issue I experienced with a Zara Home order shipped thro...ugh Bir Günde Kargo. My package, associated with tracking number 5472******92, was scheduled for delivery on May 12, 2026. After reaching the Istanbul Europe distribution region an
On May 13, 2026, I purchased a pedal-operated trash can measuring 47×27×27 cm with reference number 7228/762 from the Za...ra Home online store. The product was delivered to me on May 14, 2026. Although the trash can appeared to be in good condition visually, I immediately discovered that the pedal mec
On May 16, 2026, I ordered the “Fabric Toy Cat Family” product for my baby from the Zara Home online store. My order num...ber is 80111563807. When the package arrived, the shipping box showed no signs of damage, tampering, or having been opened during transit. However, upon opening the box, I noticed
Approximately one week ago, I purchased three identical light fixtures from the Zara Home online store. I completed paym...ent for all three items in full. However, when the package arrived, I discovered that only two of the lights had been delivered. One of the products I paid for was missing from the
Last week, I purchased a set of three guest towels from the Zara Home store at Akasya Shopping Mall. The product still h...ad its tags attached, I had the original receipt, and I was well within the return period. Despite meeting all of the standard return requirements, my return request was completely
I placed an order for multiple products through the Zara Home online store. However, my order has still not been deliver...ed for over a week, and I continue to experience ongoing “late delivery” problems. Even though the promised delivery timeframe has already been exceeded, my package still has not a
On April 29, 2026, I purchased a Zara Home tripod floor lamp through the Zara application. The product was delivered on ...May 5, 2026, via UPS Türkiye. Although the shipping box itself was completely intact, the lamp arrived broken. The three-legged metal base section — which should normally be a sing
On March 16, 2026, I placed an online order from Zara Home that included multiple products, one of which was a room frag...rance. My order was delivered in two separate shipments, and the room fragrance arrived on March 19. However, when I opened and started using the product, I immediately realized th
On April 25, I purchased a product called an “ash wood stool” from the Zara Home category through the Zara online websit...e. I paid a total of approximately $167, including approximately $166 for the product itself and approximately $1 for shipping. The item was delivered to me in Çorum Merkez on Apri
My Zara Home online order numbered 80090052738 showed a delivery date of 03/11/2026. However, despite being at home that... day, the package was never delivered to my address. Instead, without the product ever reaching me, the shipment appears to have been directly placed into a return process. Even th
I purchased two side tables from the Zara Home store in Vadi Istanbul and paid a total of approximately $435. When I wan...ted to return the products, I was told that the daily refund limit on the POS system had been reached. Therefore, I was asked to leave the products at the store and provide my IBAN
I placed an order for children’s products through the Zara Home app. At the time of purchase, it clearly stated that my ...items would be delivered on March 24. However, as of today, March 27, my order has not even been shipped. When I contacted customer service regarding the delay, I was simply told
My Zara Home order, shipped via “Bir Günde Kargo” with tracking number 5472******61, has been showing as “out for delive...ry” in the system for nearly a month. However, the paid item (a lamp) has neither been delivered to me nor have I received any information about its status. During this time, I ha
On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and a...fter showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the pr
My chandelier order from Zara Home, shipped via Inditex’s contracted carrier Cargo X, has not been delivered despite the... stated delivery date. The package was supposed to be delivered on March 14, but as of March 18, it still has not reached me and has not even been put out for delivery. It is impo
On March 11, 2025, I purchased a large pendant chandelier from Zara Home’s online store. The chandelier features a curve...d leaf design, but approximately one year after installation, it began to bend and lose its shape on its own, without any external impact. The product was not exposed to water, moi
On October 11, 2025, I purchased a vest from the Zara Sur Yapı store under order number 5394*55. Since the size I wanted... was not available in the store, I was told that it would be brought from another branch and delivered by October 14, 2025, at the latest. However, when I went back to the store, I
On July 2, 2025, I purchased a stain-resistant tablecloth from Zara Home. However, after the first use, food stains appe...ared on it. I washed it carefully, following the product’s cleaning instructions, but the stain did not come out. I submitted the item for inspection on August 13, 2025 (process co
I ordered a rug from Zara Home under order number 5392*35, but it arrived defective. I wanted to return it, but Hepsijet..., the courier company assigned by Zara Home, refused to collect the product due to its size. I’ve been dealing with this issue for about 10 days, and despite repeatedly trying to r
My order number 800*184, shipped via Kargoist with tracking number 19301221983700100041, appears to have been lost, as I...’ve been receiving conflicting information from customer service and store staff. This issue has been ongoing for over a month, and despite several follow-ups with both the custome
