Swatch

I contacted Swatch customer service on 8 May to ask if there was a replacement glass available for my Swatch YOS401G watch. On the phone they clearly informed me that they had the glass in stock, so I sent my watch to them based on this information. The shipment was made via Aras Kargo with tracking...

On August 31, 2021, I purchased a Swatch watch, reference number SUOB131, and I have used it very carefully ever since. However, in November 2025, my watch suddenly stopped working. I went to the Swatch store at Kayseri Forum Mall and had the battery replaced. About half an hour after the battery re...

On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be impractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect, ...

Normally, I am a fan of Swatch watches. I have been using them since I was 14 years old. Currently, I have four Swatch watches at home. Until today, I never thought I would write a complaint about Swatch. The problem is that the second dial came loose and is now moving freely inside the watch. I alw...

Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the time of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu...

The strap on my Swatch watch, which I bought thinking it was under warranty, has gotten yellow as time has passed. I sent the product in for inspection, and they told me that the strap isn't covered by the warranty, even though I was promised it would be when I bought it. The warranty document I sha...

I placed an order for a watch on the Swatch website (Order #12383438), but the purchase isn’t appearing in my orders section. I’ve tried calling customer service, but after 30-35 minutes of waiting, I still can’t get through. I haven’t received any email confirmation or updates regarding my purchase...

I purchased a Swatch Sistem Boreal mechanical watch today, and while wearing it, I noticed a squeaky noise coming from the area where the strap connects to the case. The noise happens with every small movement, and it's quite irritating. Both sides of the watch are making this sound. Is this normal ...

I recently bought a Swatch watch but didn’t like it, so I returned it. It’s been a week now, and I’ve received no updates or communication regarding my return or refund. This is incredibly frustrating. I’ve tried calling customer service multiple times, but there’s no response. I’m left in the dark,...

My spouse bought me a Swatch watch as an anniversary gift, but since I didn’t need it, I went to the store the next day to return it. The watch is completely unused, with all the original packaging and documents intact. I didn’t even remove the plastic or try it on. However, the store refused to acc...

My Swatch watch, despite being used lightly and without any impact, took in water. I sent it to service, and though it’s still under the 2-year warranty, I was told the repair would cost nearly as much as the watch itself. It’s baffling that a brand like Swatch would consider water leakage as outsid...

I placed an order on Swatch’s website on August 27, 2024, expecting timely delivery. Customer service assured me that my item would arrive by September 3. However, when I followed up recently, I was informed that it still hasn’t even been shipped. Despite repeated promises of updates, I have yet to ...

I purchased a Swatch watch from their store, only to be informed shortly afterward—just 30 minutes later—that they don’t offer refunds, only exchanges. However, they also refused the exchange because I had adjusted the strap. None of this information was made clear at the time of purchase. This is d...

I recently went to the Swatch store in Mall of Istanbul to pick up my watch from service, and I was extremely disappointed with the customer service experience. The staff seemed completely unaware of how to communicate respectfully with customers. Their responses to basic questions were either dismi...

I am unable to find original straps for my Swatch watches, not just in Turkey but on any international website. The watches themselves are still being sold, yet finding replacement straps feels impossible. It’s as if the straps are treated like relics from centuries ago. I even contacted Swatch dire...

During my recent visit to the Swatch store at Ankara Armada, a place I've been a loyal customer of for years, I was quite surprised to discover that the cost of replacing the battery in my watch was ₺75. Requesting payment for a battery at a corporate store like Swatch seems quite unreasonable. Cons...

I bought my watch just a month ago and took it to the Özdilek Park Swatch Group service center, stating that there was an issue. The phosphorescent feature, which allows you to see the hands of the watch in the dark, isn't working. Even if it activates, it fades within 1-2 minutes. They told me they...

I went to the İzmir/Hilltown branch to get my watch fixed because the pin on my strap keeps coming loose. They informed me that they were unable to assist me due to the extended usage of the watch, resulting in the widening of the hole and the pin frequently coming loose. I'm exhausted from constant...

Got a Swatch watch as a gift from the Pendik Seyran store on February 7th, 2024. The following day, I realized it was defective and returned it without even using it. Once they made sure it hadn't been used, the store sent it to Swatch for repair covered by the warranty. Swatch fixed the watch again...

November 11, 2023, I got this watch as a gift, and when I checked it out, saw that there was a dent in the frame. So, I tried to exchange it today, but they told me they couldn't do it because it had been a whole week since I bought it. Also, they said that they couldn't fix the problem within the c...

I made a substantial purchase in November 2018 - two Swatch watches - expecting durability and endurance. To my dismay, these watches, which are now worth a total of 8350 TL, have become completely unusable in less than five years. It's quite upsetting that timepieces in this price range deteriorate...