I previously had the battery of my Swatch YOS model watch replaced at an official Swatch store. When I noticed that my w...atch had stopped working in July 2026, I took it back to the Swatch store in Ankamall Shopping Center so that the battery could be replaced if drained. The staff member at the stor
I purchased a wrist watch with my pension about six months ago from the Swatch store in Forum Bornova. The watch's strap... broke on the very first day, causing the watch to fall inside my house and run slow. I brought it to the store, it was sent in for warranty service, and they provided me with a br
All three of my applications submitted through the Swatch website for the Swatch X Omega Bioceramic MoonSwatch Mission t...o the Moon 1969 Limited Edition watch were rejected without any justification provided. Despite submitting applications under three different individuals' names, receiving only a g
Because the winding crown of our Swatch women's wristwatch purchased in 2010 broke, the watch was sent in for service th...rough Konyalı Saat branches in Istanbul and Mersin. According to the latest update provided by Konyalı Saat in Mersin, the watch supposedly cannot be repaired because it is an olde
My Swatch watch broke after coming into contact with water. It was ruined by simple water exposure. Yet, back in the day..., I spent a whole month’s salary to buy it. When I took it in for service, they babbled on about various excuses like "the gasket deteriorated" and labeled it as user error. Fine,
I visited the Swatch dealer in Ankara Ankamall Shopping Center to replace the worn metal strap of my Swatch Ice Border -... YRS416 model watch, which I purchased approximately 10 years ago. There, I learned that the original metal strap for my watch is no longer produced, leaving only a black leather s
My order placed on January 28, 2026, was canceled without any notification after one and a half months, which I only dis...covered upon checking online. The refund was subsequently issued a month after that. Thinking it might be a stock issue, I let it slide and placed another order on April 28, 2026,
I purchased the Skin Earth (SS07S103) model watch from the Swatch store in Ankara Ankamall in July 2025. The pin hole on... the watch strap tore shortly after purchase, and the store sent the item in for service. The service department determined a replacement was required and installed a new strap of
I purchased a Flik Flak brand children's watch from Özdilek in 2022, specifically because it was advertised as water-res...istant. Since my child was too young at the time, we did not use the watch at all; my child has now reached 7 years of age and just started wearing it. However, the watch that we b
I contacted Swatch customer service on 8 May to ask if there was a replacement glass available for my Swatch YOS401G wat...ch. On the phone they clearly informed me that they had the glass in stock, so I sent my watch to them based on this information. The shipment was made via Aras Kargo with tracking
On August 31, 2021, I purchased a Swatch watch, reference number SUOB131, and I have used it very carefully ever since. ...However, in November 2025, my watch suddenly stopped working. I went to the Swatch store at Kayseri Forum Mall and had the battery replaced. About half an hour after the battery re
On Sunday, June 1, 2025, I purchased two watches from the Swatch store in Mall of Istanbul. Since I found them to be imp...ractical, I returned to the store the next day, Monday, June 2, 2025, to request a refund without ever using the products. I had kept the receipt and the products were in perfect,
Normally, I am a fan of Swatch watches. I have been using them since I was 14 years old. Currently, I have four Swatch w...atches at home. Until today, I never thought I would write a complaint about Swatch. The problem is that the second dial came loose and is now moving freely inside the watch. I alw
Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the ti...me of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu
On Sunday, February 9, 2025, at 13:55:39, I purchased Swatch Simpsons serie...s "Aye Carumba" watch (product code SB01Z105) from your corporate website f
The strap on my Swatch watch, which I bought thinking it was under warranty, has gotten yellow as time has passed. I sen...t the product in for inspection, and they told me that the strap isn't covered by the warranty, even though I was promised it would be when I bought it. The warranty document I sha
I placed an order for a watch on the Swatch website (Order #12383438), but the purchase isn’t appearing in my orders sec...tion. I’ve tried calling customer service, but after 30-35 minutes of waiting, I still can’t get through. I haven’t received any email confirmation or updates regarding my purchase
I purchased a Swatch Sistem Boreal mechanical watch today, and while wearing it, I noticed a squeaky noise coming from t...he area where the strap connects to the case. The noise happens with every small movement, and it's quite irritating. Both sides of the watch are making this sound. Is this normal
I recently bought a Swatch watch but didn’t like it, so I returned it. It’s been a week now, and I’ve received no update...s or communication regarding my return or refund. This is incredibly frustrating. I’ve tried calling customer service multiple times, but there’s no response. I’m left in the dark,
My spouse bought me a Swatch watch as an anniversary gift, but since I didn’t need it, I went to the store the next day ...to return it. The watch is completely unused, with all the original packaging and documents intact. I didn’t even remove the plastic or try it on. However, the store refused to acc
My Swatch watch, despite being used lightly and without any impact, took in water. I sent it to service, and though it’s... still under the 2-year warranty, I was told the repair would cost nearly as much as the watch itself. It’s baffling that a brand like Swatch would consider water leakage as outsid
I placed an order on Swatch’s website on August 27, 2024, expecting timely delivery. Customer service assured me that my... item would arrive by September 3. However, when I followed up recently, I was informed that it still hasn’t even been shipped. Despite repeated promises of updates, I have yet to
I purchased a Swatch watch from their store, only to be informed shortly afterward—just 30 minutes later—that they don’t... offer refunds, only exchanges. However, they also refused the exchange because I had adjusted the strap. None of this information was made clear at the time of purchase. This is d
I recently went to the Swatch store in Mall of Istanbul to pick up my watch from service, and I was extremely disappoint...ed with the customer service experience. The staff seemed completely unaware of how to communicate respectfully with customers. Their responses to basic questions were either dismi
