Since September 3, 2026, I have been dealing with an unresolved return process involving DHL Turkey. Despite repeatedly ...providing the official return acceptance letter from Germany and the related emails, the local DHL branch keeps rejecting the process by saying, “I don’t see it in the system,” eff
I received a “delivered” notification for my DHL package that I was expecting in Ankara, with tracking number 5323******...85, even though the package was never actually delivered to me. The SMS states that the sender was Ö**** Ö***** and that the shipment associated with order number tx7553121001040 w
Although the estimated delivery date for my package being shipped by DHL was Friday, it still has not been delivered. My... package arrived at the distribution center in Giresun on Friday and, as would normally be expected with other shipping companies, should have gone out for delivery promptly. Howev
I sent a package from Istanbul to Konya via DHL Express containing a machine part, but it has been missing since Septemb...er 2, 2026 and has never been delivered to me. Even though 15 days have passed, I still cannot get any clear information about the shipment. The tracking number for my package is 1
I am experiencing a serious delay with a shipment sent through DHL Germany, tracking number 6322906870, which is suppose...d to be delivered to an address in Greven, North Rhine-Westphalia, Germany. Although we received an email on September 1 stating that the customs procedures had been completed, app
I recently experienced a serious issue with a package delivered to me by DHL. When I received the package, I noticed tha...t the outer box was torn and crushed, and the perfume boxes inside were also damaged and arrived in a careless and poorly handled condition. It is unacceptable for such delicate an
"I thank Ms. Emine for calling me and providing detailed information about the process."
My package, tracking number 648788567791, was delivered to my workplace via... DHL Express on 06/26/2026. After delivery, we discovered that the delivere
I applied to the DHL Şehitlik branch on 06/25 to send a package to Germany as quickly as possible. I was told that if I ...paid €59, my package would be in Germany the next day. Trusting this statement, I made my payment and handed over the shipment with tracking number 951937179203. However, days have
My shipments coming from abroad via DHL have been held up in customs for about two weeks now with no progress whatsoever.... For the packages with tracking numbers 1446830626 and 2166815851, I was told that an additional fee had been assessed and that an incorrect declaration had been made, but I was n
I'm having serious problems with DHL's package tracking system. Every time I enter my tracking number, I'm shown nonsens...ical text in English and information related to Germany — I can't understand anything clear or accurate about my own package. The tracking page doesn't clearly show even the most b
I'm experiencing a major problem with my shipment, tracking number LX035288622TR, sent through DHL eCommerce Turkey via ...PTT, which contains official documents proving that my grandmother is alive and needed for her to be able to receive her pension. When I checked the shipment's movement on June 4th
On April 2, I placed and paid for an order on the CYT Sales website for three Carter’s clothing sets, which were to be s...hipped to my address in Cuernavaca, Morelos, through DHL with the order number BST2387357150US. On April 16 the tracking information began to appear as “delivered,” but no package
I shipped product samples to Germany via DHL Express for a competition entry. Before shipping, I repeatedly asked specif...ically whether the recipient would incur any extra customs charges, and I was clearly assured that “there would be no additional fees, and even if there were you could pay them,” a
The shipment sent via DHL Logistics has not been delivered to my address in Küçükçekmece, Istanbul since January 3, 2026.... Despite several days passing, I see no progress in the tracking system, and my package has still not been delivered to me. I am unable to reach a customer service phone number f
An important document sent from Germany via DHL Express, with tracking number 5550316763, was scheduled to be delivered ...today. I waited at home all day at my address, only to receive a message stating “you were not at home.” This message is completely false, as I was at home the entire day. When I
I had a shipment sent via DHL eCommerce to my address in New York, but on December 31, 2025, it was delivered to a compl...etely unknown person at an address that is not mine. I do not know the person who received the package and the address does not belong to me in any way. After realizing that the de
I sent a package to my mother and sibling from abroad via DHL. The shipment date was December 12, 2025, and the tracking... number is CR907438382DE. After clearing customs, the package was forwarded to Balıkesir; however, during the delivery stage, the process was unnecessarily prolonged. The package I
I would like to share my complaint regarding the lack of information and incorrect guidance I experienced during my DHL ...delivery process. Although the system showed that my shipment with tracking number 4315847734 would be delivered today between 12:00 p.m. and 3:00 p.m., I was unable to get any cle
I shipped a package to Sumgait, Azerbaijan via Yurtiçi Kargo, and after it was handed over to DHL, it has not been deliv...ered for weeks and I still have not received accurate information. The shipment with DHL tracking number JD014600012392291605 was processed on December 11, 2025, and I was told it
On November 24, 2025, a shipment was sent from Germany via DHL with tracking number CR907497876DE. According to the ship...ment tracking information and my conversations with DHL Germany, the package appears to be in Turkey; however, the package that should have been delivered to Bartın City Center has
As part of my new Vodafone cable internet application, the installation device that was supposed to be sent to me free o...f charge never reached me, even though it appears as delivered in the DHL system. According to the tracking information, the package was marked as delivered on December 5, 2025, bu
I would like to return a product that I purchased from Amazon and received on November 22, using DHL Express Turkey’s fr...ee home pickup return service. However, because I do not have a printer, I am unable to print the return documents sent by Amazon, and therefore cannot attach the required paperwor
I am writing to express my frustration regarding a shipment sent to me from abroad via DHL Express, which contains only ...books. Despite successfully passing customs control, the shipment has been held in Istanbul for the past 7 days, and there has been no progress in its delivery. The estimated deliv
Amazon Turkey uses DHL for shipping, but unfortunately, DHL does not deliver to my address. As an Amazon Prime member, I... reached out to customer service regarding an issue, and to my surprise, the representative recommended that I cancel my Prime membership. Whenever I place an order, Amazon always
