On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and after showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the product at all, and no package was delivered to me.
I have been trying to reach Bir Günde Kargo for some time, but despite calling multiple times, I have not been able to reach anyone. Although I was told that I would receive a callback, no one has contacted me. It is unacceptable for a product that was never delivered to be marked as delivered in the system.
My order number is 5472******65. I request that my product be actually delivered to me by tomorrow at the latest. Otherwise, I will proceed with filing formal complaints regarding this matter. I ask that this issue be urgently investigated and that my inconvenience be resolved.
My Zara Home order, shipped via “Bir Günde Kargo” with tracking number 5472******61, has been showing as “out for delivery” in the system for nearly a month. However, the paid item (a lamp) has neither been delivered to me nor have I received any information about its status. During this time, I ha...
Hello Zara Support, I purchased a product from Zara on July 3, 2024. As of today, July 20, 2024, my order has not been delivered. It's frustrating that such a large company uses unreliable courier services like "Bir Günde Kargo" and leaves customers in this situation. I've tried contacting custome...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
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