My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be completed by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a message saying the package would be left at a nearby shop or locker pickup point. After that message, however, I never received any information about where the package was actually left.
On February 5, I called customer service and was told that my feedback had been recorded and the shipment would be sent out for delivery again. However, when I checked the tracking information on February 7, the system showed “redirected” and “return due to recipient request.” I never requested a return, yet the system processed it as if I had asked for the package to be returned.
I request that my shipment (tracking number 6338183132669) be removed from the incorrect “recipient-requested return” status and sent out for delivery to my address again. I also request clear and detailed information about the situation. Since I cannot reach a representative and can only connect to the automated operator at 444 52 25, my issue remains unresolved.
I placed my order with SHEIN under order number GSO15025R00NNT9, and my package has not been delivered since January 14. In the app, the order status shows that the shipment has arrived at the airport, but there has been no further progress and the items have not been delivered to me. When I contact...
For the shipment sent to me from SHEIN via Kargo X — tracking number PALTR0003253042YQ, containing clothing and accessories — the system shows it as “delivered,” yet nothing has been delivered to me. No package was left at my home or anywhere nearby, and I was not provided with any signature or deli...
I placed an order from Shein on 14 January and, according to the tracking information, my package arrived at the airport on 20 January. Since that date, the status has been showing as waiting at the airport and there has been no update for 10 days. The shipment is shown as being handled by Aras Karg...
The package for my Shein order placed on November 17, 2025—tracking number PALTR0003294348YQ—was handed over to Cargox, yet it never reached me. Just one day earlier, I received a notification from Cargox confirming that Shein had accepted my shipment. However, yesterday the Shein app showed a messa...
I placed a total of 6 orders on Shein, and so far, only 4 of them have successfully reached my cousin. Despite being at home the day before, the remaining 2 packages were never delivered. According to Aras Kargo, they attempted delivery once but did not call me, and then returned the packages to the...
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