I contacted Swatch customer service on 8 May to ask if there was a replacement glass available for my Swatch YOS401G watch. On the phone they clearly informed me that they had the glass in stock, so I sent my watch to them based on this information. The shipment was made via Aras Kargo with tracking number 6054466784329, and I paid ₺600 for the shipping. Five days after sending the watch, I was informed that in fact there was no glass available for the YOS401G model and that the watch would simply be returned to me. In addition, when I contacted customer service again, I received negative and dismissive responses, which made me feel that my problem was not taken seriously. Because I was misinformed at the beginning and incurred shipping costs and lost time as a result, I request a refund of the shipping fee and appropriate compensation for the inconvenience and time lost during this process.
Dear Swatch Customer Service, I am writing to express my concern regarding the inadequate information provided at the time of purchase at your [Swatch Hilltown,Istanbul] outlet. I recently bought a Swatch watch, which remains unopened and unused. At the time of sale, no mention was made of a no-refu...
On August 31, 2021, I purchased a Swatch watch, reference number SUOB131, and I have used it very carefully ever since. However, in November 2025, my watch suddenly stopped working. I went to the Swatch store at Kayseri Forum Mall and had the battery replaced. About half an hour after the battery re...
I placed an order for a Swarovski watch and two bracelets on 9 December via the Swarovski online store in Turkey. Much later, when I called customer service to ask about the delay in shipment, I was informed for the first time that my order had been cancelled due to a stock failure. Until that phone...
My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be completed by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a mes...
I returned the Zara clothes I purchased in April through Aras Kargo. When I verified the tracking number with Aras Kargo, I saw that the things had been delivered, but I still had not gotten a refund. I phoned Zara's live help several times, but the personnel ignored me, saying they couldn't do anyt...
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