On July 1st at around 11:00 p.m., we used Bitaksi to take a taxi from Sabiha Gökçen Airport (SAW) to Moxy Istanbul. Befo...re the ride, the Bitaksi app showed an estimated fare of around ₺2,000 but at the end of the trip the driver demanded ₺4,750 which is almost double the indicated amount. The taxi p
On June 10 at around 12:10 a.m., I used a Bitaksi yellow taxi from Sabiha Gökçen Airport (SAW) to Sultanahmet. Before co...nfirming the ride, the Bitaksi app showed an estimated fare between ₺1,594 and ₺1,984. However, at the end of the ride I was charged ₺4,730, which is far above the estimate and, in
On 8 June at around 12:13 p.m., I ordered a regulated normal yellow taxi via the BiTaksi app for a trip from Address Ist...anbul Hotel in Ünalan to The Elysium Hotel Taksim. This taxi was a Yellow BiTaksi vehicle with plate number 34 T** 13. During the journey, the physical taximeter in the vehicle sho
On the midnight of 14 May 2026, after an international trip, I used a yellow taxi through the BiTaksi application in Ist...anbul. Before starting the ride, I entered the Masterpass code “JOVTEYIP” and received the confirmation message “₺350 discount applied!”, yet this discount was not reflected at the
"The excess fee has been refunded, thank you."
I recently took a ride via BiTaksi this evening from Sabiha Gökçen Airport ...to Bahçelievler Soğanlı. Before the ride, the app showed an estimated fare
I used the yellow taxi service via BiTaksi for a ride from Fly And Stay Airport Hotel to Pierre Loti Hotel and then to A...HC Ayasofya Hotel (Special Class). Around 12:00 p.m., after I got into the taxi I had booked through the application, the driver cancelled the ride himself within the app. When we
On January 22, 2026, between approximately 7:30–8:00 p.m., I took a BiTaksi ride from Bakırköy to Bahçelievler. I downlo...aded the app and took my first ride because I had seen a promotion advertised as “First ride for $0, up to $6.” Based on this promotion, I completed my first trip. However, once t
On January 21, 2026, at around 5:30 p.m. in Istanbul, I took a BiTaksi ride from Yenisahra to Üsküdar in a Fiat Egea wit...h license plate 34 TPG 14, driven by H** İ****** Ş.** During the trip, $8 was charged through the app, and I also paid an additional $12 directly to the driver in the taxi. The dr
On January 18, 2026, at around 1:00 PM in Istanbul, I took a taxi booked through the BiTaksi app. The vehicle had licens...e plate number 34 *** and the driver’s initials were Y.E.D. The trip lasted approximately 6.8 km and 18 minutes. Although the taximeter fare was $8, the driver charged $23 to my cr
On January 18, 2026, at around 4:45 p.m., I took a BiTaksi ride from Çengelköy Neighborhood to Sabiha Gökçen Airport. Be...fore the trip, I received a notification in the app stating that a 30% discount would be applied to the ride fare. Trusting this promise, I completed the trip. I paid a total of ap
I have been working through the BiTaksi app for approximately five years in an honest and fully rule-compliant manner. H...owever, due to what appears to be a system misinterpretation, I have been unfairly penalized multiple times, and most recently my account was suspended for one week between January
On 19.01.2026 at 18:44, I requested a BiTaksi from Great Fortune Design and Spa Hotel in Fatih to Sabiha Gökçen Airport.... The app showed a price in the range of approximately 1,600–2,000 TL for this trip. After starting the ride with my young daughter, the driver told me that I had to pay him 3,000 T
On the morning of January 19, 2026, around 8:30–9:00 AM, I requested a taxi through BiTaksi to Tabyalar Street in Kireçb...urnu Neighborhood. When I walked down to the pickup location based on the app’s map, I saw that the taxi was moving away from me and had already started the trip. I tried to cancel
On Saturday, January 17, 2026, at approximately 1:00 PM, I took a ride through the BiTaksi app in a vehicle with license... plate 34 T***9. Since my employer does not provide shuttle service on Saturdays, I have to use a taxi, and I submit my taxi receipts to the accounting department to be reimbursed.
On September 1, 2026, I took a ride in Kartal, Istanbul through the BiTaksi app. Even though I clearly and explicitly to...ld the driver which route to take, he chose his own route and unnecessarily extended the trip. A ride that should normally cost around $6 ended up costing me $8 in cash. Because h
I am a commercial taxi driver using the BiTaksi application, and I earn approximately ₺90,000–₺95,000 per month solely t...hrough this platform. In addition to the commission and earnings the application already takes from each trip, I also pay a monthly membership fee of ₺3,800. Despite this, the appl
I am a Malaysian tourist and I want to report a cheating incident involving a BiTaksi driver. I ordered a taxi through t...he BiTaksi app to Sabiha Gökçen Airport, and the driver picked me up at Apple Tree Hotel in Sultan Ahmet, Istanbul but refused to start the ride on the BiTaksi app. He did not use
I am writing to report an issue regarding an overcharge on my recent trip. After making inappropriate remarks and asking... unpleasant questions, the driver claimed that the system was not working and then charged me twice after saying it had been fixed. Later, I discovered that ₺1,110 was deducted ins
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end ...of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car
It’s been 10 days, and the payments for the rides I completed through the BiTaksi app still haven’t been deposited into ...my account. I’ve called multiple times asking what the issue is, and they ask me, “Is the bank account yours?” I say yes, but they still can’t explain what the problem is. They kee
I am unable to access my BiTaksi account because I am currently abroad and cannot use my registered phone number. This h...as caused significant inconvenience as I sometimes need to send a taxi for my family. BiTaksi, I urgently request your assistance in updating my contact information so that I can
I got scammed by a BiTaksi driver. I was supposed to pay around ₺400, but he made me pay ₺3500, taking advantage of the ...fact that I am a tourist. His car is a Fiat Egea, and the license plate is 34 TJJ 66. The driver's name is Sait K. I need my money refunded as I don’t have much left, and action m
I called BiTaksi customer service to report an issue, but my complaint seems to have disappeared into thin air. No actio...n was taken, and I received no updates or explanations. As a frequent user, I’m deeply disappointed, and I’ve decided not to use BiTaksi anymore. Drivers regularly extend routes u
I had a really frustrating experience with BiTaksi that I can’t ignore. When I got into the cab, I was shocked to see th...at the meter already read ₺70—before I even stepped foot inside! The driver had started the meter before picking me up, which is completely unfair and against basic standards. The
