On the midnight of 14 May 2026, after an international trip, I used a yellow taxi through the BiTaksi application in Istanbul. Before starting the ride, I entered the Masterpass code “JOVTEYIP” and received the confirmation message “₺350 discount applied!”, yet this discount was not reflected at the...
"The excess fee has been refunded, thank you."
I used the yellow taxi service via BiTaksi for a ride from Fly And Stay Airport Hotel to Pierre Loti Hotel and then to AHC Ayasofya Hotel (Special Class). Around 12:00 p.m., after I got into the taxi I had booked through the application, the driver cancelled the ride himself within the app. When we ...
On January 22, 2026, between approximately 7:30–8:00 p.m., I took a BiTaksi ride from Bakırköy to Bahçelievler. I downloaded the app and took my first ride because I had seen a promotion advertised as “First ride for $0, up to $6.” Based on this promotion, I completed my first trip. However, once t...
On January 21, 2026, at around 5:30 p.m. in Istanbul, I took a BiTaksi ride from Yenisahra to Üsküdar in a Fiat Egea with license plate 34 TPG 14, driven by H** İ****** Ş.** During the trip, $8 was charged through the app, and I also paid an additional $12 directly to the driver in the taxi. The dr...
On January 18, 2026, at around 1:00 PM in Istanbul, I took a taxi booked through the BiTaksi app. The vehicle had license plate number 34 *** and the driver’s initials were Y.E.D. The trip lasted approximately 6.8 km and 18 minutes. Although the taximeter fare was $8, the driver charged $23 to my cr...
On January 18, 2026, at around 4:45 p.m., I took a BiTaksi ride from Çengelköy Neighborhood to Sabiha Gökçen Airport. Before the trip, I received a notification in the app stating that a 30% discount would be applied to the ride fare. Trusting this promise, I completed the trip. I paid a total of ap...
I have been working through the BiTaksi app for approximately five years in an honest and fully rule-compliant manner. However, due to what appears to be a system misinterpretation, I have been unfairly penalized multiple times, and most recently my account was suspended for one week between January...
On 19.01.2026 at 18:44, I requested a BiTaksi from Great Fortune Design and Spa Hotel in Fatih to Sabiha Gökçen Airport. The app showed a price in the range of approximately 1,600–2,000 TL for this trip. After starting the ride with my young daughter, the driver told me that I had to pay him 3,000 T...
On the morning of January 19, 2026, around 8:30–9:00 AM, I requested a taxi through BiTaksi to Tabyalar Street in Kireçburnu Neighborhood. When I walked down to the pickup location based on the app’s map, I saw that the taxi was moving away from me and had already started the trip. I tried to cancel...
On Saturday, January 17, 2026, at approximately 1:00 PM, I took a ride through the BiTaksi app in a vehicle with license plate 34 T***9. Since my employer does not provide shuttle service on Saturdays, I have to use a taxi, and I submit my taxi receipts to the accounting department to be reimbursed....
On September 1, 2026, I took a ride in Kartal, Istanbul through the BiTaksi app. Even though I clearly and explicitly told the driver which route to take, he chose his own route and unnecessarily extended the trip. A ride that should normally cost around $6 ended up costing me $8 in cash. Because h...
I am a commercial taxi driver using the BiTaksi application, and I earn approximately ₺90,000–₺95,000 per month solely through this platform. In addition to the commission and earnings the application already takes from each trip, I also pay a monthly membership fee of ₺3,800. Despite this, the appl...
I am a Malaysian tourist and I want to report a cheating incident involving a BiTaksi driver. I ordered a taxi through the BiTaksi app to Sabiha Gökçen Airport, and the driver picked me up at Apple Tree Hotel in Sultan Ahmet, Istanbul but refused to start the ride on the BiTaksi app. He did not use ...
I am writing to report an issue regarding an overcharge on my recent trip. After making inappropriate remarks and asking unpleasant questions, the driver claimed that the system was not working and then charged me twice after saying it had been fixed. Later, I discovered that ₺1,110 was deducted ins...
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car...
It’s been 10 days, and the payments for the rides I completed through the BiTaksi app still haven’t been deposited into my account. I’ve called multiple times asking what the issue is, and they ask me, “Is the bank account yours?” I say yes, but they still can’t explain what the problem is. They kee...
I am unable to access my BiTaksi account because I am currently abroad and cannot use my registered phone number. This has caused significant inconvenience as I sometimes need to send a taxi for my family. BiTaksi, I urgently request your assistance in updating my contact information so that I can ...
I got scammed by a BiTaksi driver. I was supposed to pay around ₺400, but he made me pay ₺3500, taking advantage of the fact that I am a tourist. His car is a Fiat Egea, and the license plate is 34 TJJ 66. The driver's name is Sait K. I need my money refunded as I don’t have much left, and action m...
I called BiTaksi customer service to report an issue, but my complaint seems to have disappeared into thin air. No action was taken, and I received no updates or explanations. As a frequent user, I’m deeply disappointed, and I’ve decided not to use BiTaksi anymore. Drivers regularly extend routes u...
I had a really frustrating experience with BiTaksi that I can’t ignore. When I got into the cab, I was shocked to see that the meter already read ₺70—before I even stepped foot inside! The driver had started the meter before picking me up, which is completely unfair and against basic standards. The ...
BiTaksi may claim to care about its users, but in reality, it only protects its own interests. My recent experience as a driver proves it. A passenger selected credit card payment through the app, and I agreed. I dropped them off assuming everything was fine. Later, I checked the app and saw the rid...