On March 1, 2026, I purchased an annual gym membership and spa package at the Hilton Kozyatağı spa. The membership was s...upposed to be valid from March 1, 2026, to June 1, 2027, and I paid a total of $1,378 for this service. Today, about two hours ago, I learned that the gym has been closed and is n
On 19.01.2026 at 18:44, I requested a BiTaksi from Great Fortune Design and Spa Hotel in Fatih to Sabiha Gökçen Airport.... The app showed a price in the range of approximately 1,600–2,000 TL for this trip. After starting the ride with my young daughter, the driver told me that I had to pay him 3,000 T
On 8 January 2026, I flew with Pegasus Airlines on flight PC1252 from Amsterdam (AMS) to Sabiha Gökçen Airport (SAW). Up...on arrival, I could not find one of my two checked bags. I approached the Pegasus staff on duty calmly and politely to ask about the whereabouts of my missing luggage, but instead
I made a reservation through the Agoda application for The Hera Maltepe Otel & Spa in Istanbul with check‑in on 1 Decemb...er 2025 and check‑out on 2 December 2025. While I was completing the payment on 1 December, the app froze on the payment screen and then sent me back to the reservation page, where
On November 12, I made a reservation through Enuygun.com with reference number 29924822 to stay at the Hilton Bursa Conv...ention Center & SPA between November 13–15, and I paid ₺11,438.13 by credit card. After my reservation was confirmed, I called the hotel and was told there were no available rooms
On a booking at Stayforlong, using code 5zfq21, I reserved accommodation at Lord’s Place Hotel & Spa in Northern Cyprus ...for November 14–17, and paid a total of $720. However, when I arrived at the hotel I was told that no such reservation exists in their system. I have spent three days trying to rea
I booked a 4-night stay at Green Bay Resort & SPA through Agoda (Reservation No: 1654477983) with check-in on October 4 ...and check-out on October 8. The reservation appeared confirmed in the system. However, when I called the hotel directly, they informed me that my reservation did not exist in thei
I recently booked a stay at Regency Plaza Aqua Park and SPA Resort through Booking.com and encountered a serious payment... issue. My reservation confirmation number is 4837155843 with PIN code 6914. According to the booking terms, I had free cancellation until August 31, 2025, and the total amount due
I checked into Armada Resort Side Manavgat Hotel on June 28 and paid a total of $1,416. I am still staying at the hotel ...and have five days left. However, from the very first day, I have experienced serious service issues. The staff are generally indifferent and unhelpful in every matter. The hotel i
I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500.... However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav
On August 4, 2025, we booked a stay as two families through ETS Tur at Sahra Su Holiday Village & SPA, reserving two roo...ms in total—a bungalow standard room and a main building standard room. Our reservation number is 114283369. We made a total payment of ₺71,000 at the beginning of February. Howeve
On February 10, I booked a one-night stay (March 8-9) at Edremit Allia Thermal Health & SPA Hotel through Hotels.com. Th...e listing clearly stated that the reservation was fully refundable. However, after canceling on February 16 and requesting a refund, I have received no response since February 17.
I attempted to book a two-night half-board stay at SS Delux Thermal Hotel & SPA in Saraykent/Yozgat through Hotels.com o...n December 26, 2024. The promotional price on the website seemed better than booking directly, but to confirm, I contacted the hotel via WhatsApp. The hotel representative, identif
Deevana Patong Resort & Spa let me down with a number of problems. The AC hardly chilled the room, and even with the rem...ote, the vents remained unadjusted. I had to repeatedly call maintenance, but language difficulties made it challenging to describe the issue. The little refrigerator had been left
Although Deevana Patong Resort & Spa had a generally pleasant atmosphere, the air conditioning in our room caused a majo...r problem. The room became unduly humid whenever the AC was running. Our possessions, particularly papers and clothing, seemed wet; even the pillowcases had a strange, clammy feel.
We are a honeymoon couple, and this has been an unforgettable experience for all the wrong reasons. On the first night, ...I went to the reception to exchange money, but they refused, so I went out to find an exchange but couldn’t. When I returned, I placed my money in the safe box and went to sleep. T
We made a 3-night reservation from Hotels.com at Thailand - Deevana Patong Resort & SPA Hotel. We checked in at the hote...l and our money was stolen from the locked safe on the first night. Despite the police reports and images, and even the issue was reported to the country's embassy, I wrote many
I booked a stay at Intercontinental Doha Beach & SPA, an IHG Hotel, through Booking.com (Reservation Number: 4808264098)... and made the payment directly to Booking.com. However, the hotel refused to provide me with an invoice, claiming that Booking.com is responsible for issuing it. When I contacted
I have stayed at the Istanbul Şişli Marriott Hotel five times over the past four months, but despite my repeated feedbac...k, the hot stone in the spa remains broken. For a hotel of this caliber, such neglect is unacceptable. The hot stone is a key feature for me when choosing a spa, and its ongoing di
I canceled my Booking.com reservation for Reef Oasis Blue Bay Resort SPA on October 5, 2024, the same day I booked it. D...espite being informed that the cancellation fee would be refunded within 7-12 days, it's now the 13th day, and I still haven’t received the refund. My bank confirmed that there has
Hello, we are currently staying at My Ella Bodrum Resort & SPA, which we booked through Etstur for our honeymoon. Our da...ys here have been ruined. There is ongoing work with a digger in the sea, making it extremely dirty. The beach is filthy, and we haven’t been able to swim in the sea since we arriv
I booked a stay at Yelken Mandalinci SPA & Wellness Hotel with ID 1310718792 for August 4-6 through Agoda.com. I attempt...ed to verify the reservation by giving the hotel a call, but they informed me that they were unable to accommodate the booking. I've gone ahead and canceled the reservation through
During our stay at the Şişli Marriot, the pool and wet area facilities were shockingly unhygienic and poorly supervised,... leading to serious health issues for my group. Despite repeatedly reporting concerns, no action was taken to address the unsanitary conditions. Tourists entering the pool in inapp
