Agoda has unlawfully debited the amount of €272.92 from my bank account (transaction approval number 364095) for a reser...vation at Green Suites Hotel in Athens, Greece, even though Agoda itself cancelled this reservation. The booking was under ID 694337631 and the stay was supposed to start on 12 Sep
I made a hotel reservation through Agoda for Curtis Inn & Suites for August 31 to September 4, specifically choosing a f...ully refundable room because my father was often in and out of the hospital. The only reason we felt safe booking this trip was the fully refundable condition in case something ser
I had booked a hotel near Bhimashankar Temple, Maharashtra, through Agoda. At the time of booking, the location displaye...d on the app/website showed that the property was 9 km away from the temple. However, upon reaching the destination, the property owner informed me that I had booked a different pr
This morning I made a flight booking through Agoda for a connecting trip, with SilkAir on the Singapore–India leg and Si...ngapore Airlines on the return from India to Singapore, but I have still not received any booking confirmation and there is no reservation showing under my Agoda account or in the
"My money was refunded, thank you"
I booked a stay at the Grand Star Hotel Bosphorus & SPA in Istanbul through... Agoda for August 22–23, 2026, for a total of $60, and Agoda processed the
I booked a stay for 2 adults and 2 children at Asilzade Hotel through Agoda for August 20–21. However, the reservation s...howed up in the system for only 2 adults. When I tried to correct this, I couldn't reach Agoda through any support channel, so I contacted the hotel directly via WhatsApp to explai
I booked a standard room at Kaila Krizantem Hotel through Agoda for 2 adults and 2 children for August 29 to September 3.... I paid a total of $1,134 for this booking (Reservation #1762165179). Later, I discovered that the hotel's official website listed the exact same room type, dates, and guest coun
I made a single-room reservation under the name Ahmet D**** through Agoda for a stay at Diamond of Bodrum Hotel from Aug...ust 17–21, and a total of $1,225 was charged to my credit card. Although my reservation (#1762484350) appeared confirmed in the Agoda system, when I arrived to check in, the front
I made a 1-night reservation for Erikli Suit Hotel through Agoda on August 17, 2026, and my card was charged $165 on tha...t date. While checking my bank statement, I noticed that a second charge of $165 was processed on my card for the exact same reservation on August 20, 2026. Regarding this double-
I booked a stay at Swandor Topkapi Palace through Agoda for September 1–6, 2026. I specifically set up the reservation f...or 2 guests, and my payment of $1,701 was approved through Agoda on August 19, 2026, around 8:00 PM. However, prior to checking in, I reviewed the booking confirmation email and no
I accidentally canceled my reservation (#690186947) for Crowne Plaza Copenhagen Towers by IHG through Agoda. Since the f...ree cancellation window had passed, I wanted to reactivate the booking, but the system would not allow it and treated the request as a brand-new reservation, demanding that I pay a
I made a fully paid booking with Agoda online for a stay at the Cuillin Hotel in Portree from 31 July to 3 August, total...ling over 5,700 USD. Agoda confirmed my booking, but when I arrived at the property the hotel informed me that there was actually no valid reservation in their system. As a result,
I made a reservation via Agoda at Swissotel Al Maqam Makkah for the dates 28.08.2026–02.09.2026 as a triple bed city roo...m for 3 adults and 1 child. However, after completing the payment, the confirmation email I received showed the reservation as only for 1 adult, which puts me in a very difficult s
I made a reservation via Agoda for Extended Stay for the night of July 24 to 25 and paid a total of $60. When I arrived,... the hotel refused to accept the required $100 deposit both from my PayPal account and in cash, so I was unable to complete check‑in. Because of this, the stay was cancelled. I spo
On August 6, 2026, I made a reservation through Agoda for the Village Motor Inn in Austin, Texas. Shortly after booking,... my reservation was cancelled before I was even able to check in. Despite the cancellation, the amount of 42.07 USD was charged to my debit card. I immediately contacted Agoda and
I am writing to report a serious problem I experienced with a hotel reservation made through Trivago and Agoda, as well ...as the complete lack of accessible customer support in Turkish. I searched for Cleopatra Golden Beach Hotel through Trivago and was redirected to Agoda, where I completed a reserv
During my stay booked via Agoda at Sunshine Resort Banff for 11–13 July 2026, I was charged an additional 46.2 CAD by th...e hotel at checkout on 13 July 2026, which was never disclosed during the booking process. My booking confirmation from Agoda clearly indicated that everything was already paid, an
My stay at Novotel Wien Hauptbahnhof was booked via Agoda for 18/07/2026–19/07/2026, and I am writing to share a very di...sappointing experience with your customer service. Due to the sudden passing of my grandfather, I urgently needed assistance with this non‑flexible reservation the day before check
I am filing a complaint regarding my apartment reservation made through Agoda under the booking number 668513659. The re...servation was made 10 days ago for one night, starting on 12 June 2026. The main problem is that the apartment turned out to be located 88 km away from the city in which it was sho
I booked a reservation for Bolu Yıldız Hotel through Agoda with an original stay date of July 28. Later, I needed to cha...nge the reservation date to August 3 and submitted my request through the Agoda application. Despite making this request through the proper channels, Agoda attempted to reject it
I made a reservation through Agoda for Ortaköy Bellezza Hotel with check-in on June 12, 2026, and check-out on June 13, ...2026. However, when I arrived at the hotel, I discovered that the hotel’s sign had been completely removed. The parking attendants at the location informed me that the hotel had pe
I made reservation number 1736754885 through Agoda for a vacation with my wife at Sole’n Blu Hotel in Kaş, Antalya, for ...the dates of June 13–14, 2026. During the booking process, I accidentally selected a shared room. Since this is not a type of accommodation that neither my wife nor I would ever ac
On June 10, I made a reservation through Agoda for Upsuites Hotel for three guests, with check-in on June 15 and check-o...ut on June 18. Agoda charged my credit card $394 for the reservation. However, on June 13, another charge of $394 was processed on the same card without my knowledge or authorizati
Agoda is a global online travel agency that facilitates reservations for lodging, flights, and other travel-related services. Founded in 2005, the company is now a subsidiary of Booking Holdings Inc., operating as a digital middleman between travelers and accommodation providers worldwide.
Email: [email protected] (Note: This is primarily for property partners; general consumers are typically required to use the secure messaging platform via their online Help Center)
Phone: +1 866-656-8207 (US Support)
Agoda operates within the online travel and e-commerce industry. The brand provides a digital platform and mobile app for users to search, compare, and book various travel necessities across international markets.
While the platform is widely used, overall user sentiment often leans negative on consumer review sites due to a lack of transparency, recurring system errors, and difficulties in resolving booking disputes.
If you have experienced issues with Agoda, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
