I made a prepaid, confirmed reservation through Agoda for a hotel stay for 10–11 October 2026, with reservation number 2...056210961. However, due to the war situation, my flights were cancelled/changed and airport operations were suspended, which made it impossible for me to reach the hotel. On 10/10/
"Problem solved by agoda customer service. They were fast and resolving and supportive. Many thanks to agoda ."
I made a seven-night reservation at Isla Oak-Deca Manila in Manila, Philippines via Agoda, with check-in on October 11, ...2026 and check-out on October 18, 2026. The reservation was booked under Booking ID 1783368857, and the payment was successfully completed and confirmed in the Agoda application. W
I made a reservation through Agoda for Il Leon d'Ôro Hotel Bari – By Farace Hotels, and during the booking process the s...ystem automatically changed my intended check‑in date. I was trying to book for 7 October, but the reservation was confirmed for 8 November instead, without me knowingly selecting
I made a fully paid and confirmed reservation through Agoda for Business Life Hotel & SPA Bakırköy, with stay dates from... 5 to 11 October 2026. The reservation was made about six months in advance and I have a confirmation with ID 640997899 stating that the booking was paid and guaranteed, with a tot
I made a room reservation via Agoda for Super Hotel O Nettoor Junction, Kochi, for one night from Friday, September 25 t...o September 26, with a total charge of ₹1,366.47 under booking ID 2053387934. The amount was successfully debited from my account, and I have the transaction record for this paymen
I booked a room at Marble Hotel in Istanbul through Agoda.com for a two‑night stay from 19 to 21 September 2026, paying ...a total of €154. Due to the unacceptable condition of the room and the way the situation was handled, I checked out after the first night. From the moment I entered the room, the c
On September 19, 2026, I had a reservation through Agoda for Mountain Aire in Sevierville, Tennessee, under booking numb...er 1055333126. Two days earlier, on September 17, 2026, I paid $161.50 for this room. When we arrived in Sevierville, we drove directly to the hotel to check in. Just before checki
I booked a stay at Merit Lefkosa Hotel & Casino via Agoda for 12–13 September 2026, and due to an error in your system I... have been charged twice for the same stay. First, I created a reservation and paid for it with my debit card (Booking No. 1). Immediately afterwards, your system sent me an email
I wanted to book a single room for two people at Rudolf Hotel via Agoda for a check-in on September 11 and check-out on ...September 12. Since I received no SMS, email, or confirmation stating "your room has been reserved" after the initial transaction, I assumed the booking had not gone through and ma
"Thank you"
On August 11, I found Castival Hotel through Trivago and made a reservation... through the Agoda travel company option. The payment terms showed a due da
On August 05, 2026, I made reservation number 1758103635 through Agoda for Hotel La Major in Vietnam and paid $116 using... my virtual card. On August 06, 2026, I canceled my reservation, and as seen in the attached screenshot, the system clearly states that the booking was canceled. However, despite
I made a two-person room reservation at Ornella Hotel for September 12 via Agoda with booking number l1184969023. When w...e arrived to check in, we saw that the bathroom was flooded with water and the crib was unfit for use. Furthermore, because the hotel was fully booked, they could not offer us an a
"we have received the booking confirmation from agoda"
I made a reservation through Agoda for Eurostars Ambassador and clearly intended to book the dates 5–6 September. Howeve...r, the system ended up booking 12–13 October instead. When I noticed this mistake, I tried to at least modify the dates even if it required an additional payment, but the platform
I booked an airport transfer via Agoda from Tetebatu in Lombok to the airport for 17 August and fully paid SGD 47.49 in ...advance. The day before the transfer, I tried to contact the local activity operator to confirm the pickup time and details, but received no answer at all. Because my flight date w
Agoda has unlawfully debited the amount of €272.92 from my bank account (transaction approval number 364095) for a reser...vation at Green Suites Hotel in Athens, Greece, even though Agoda itself cancelled this reservation. The booking was under ID 694337631 and the stay was supposed to start on 12 Sep
I made a hotel reservation through Agoda for Curtis Inn & Suites for August 31 to September 4, specifically choosing a f...ully refundable room because my father was often in and out of the hospital. The only reason we felt safe booking this trip was the fully refundable condition in case something ser
I had booked a hotel near Bhimashankar Temple, Maharashtra, through Agoda. At the time of booking, the location displaye...d on the app/website showed that the property was 9 km away from the temple. However, upon reaching the destination, the property owner informed me that I had booked a different pr
"Agoda have contacted me regarding the missing confirmation issue, and promptly settled it by confirming my booking."
This morning I made a flight booking through Agoda for a connecting trip, with SilkAir on the Singapore–India leg and Si...ngapore Airlines on the return from India to Singapore, but I have still not received any booking confirmation and there is no reservation showing under my Agoda account or in the
"My money was refunded, thank you"
I booked a stay at the Grand Star Hotel Bosphorus & SPA in Istanbul through... Agoda for August 22–23, 2026, for a total of $60, and Agoda processed the
I booked a stay for 2 adults and 2 children at Asilzade Hotel through Agoda for August 20–21. However, the reservation s...howed up in the system for only 2 adults. When I tried to correct this, I couldn't reach Agoda through any support channel, so I contacted the hotel directly via WhatsApp to explai
I booked a standard room at Kaila Krizantem Hotel through Agoda for 2 adults and 2 children for August 29 to September 3.... I paid a total of $1,134 for this booking (Reservation #1762165179). Later, I discovered that the hotel's official website listed the exact same room type, dates, and guest coun
I made a single-room reservation under the name Ahmet D**** through Agoda for a stay at Diamond of Bodrum Hotel from Aug...ust 17–21, and a total of $1,225 was charged to my credit card. Although my reservation (#1762484350) appeared confirmed in the Agoda system, when I arrived to check in, the front
I made a 1-night reservation for Erikli Suit Hotel through Agoda on August 17, 2026, and my card was charged $165 on tha...t date. While checking my bank statement, I noticed that a second charge of $165 was processed on my card for the exact same reservation on August 20, 2026. Regarding this double-
Agoda is a global online travel agency that facilitates reservations for lodging, flights, and other travel-related services. Founded in 2005, the company is now a subsidiary of Booking Holdings Inc., operating as a digital middleman between travelers and accommodation providers worldwide.
Email: [email protected] (Note: This is primarily for property partners; general consumers are typically required to use the secure messaging platform via their online Help Center)
Phone: +1 866-656-8207 (US Support)
Agoda operates within the online travel and e-commerce industry. The brand provides a digital platform and mobile app for users to search, compare, and book various travel necessities across international markets.
While the platform is widely used, overall user sentiment often leans negative on consumer review sites due to a lack of transparency, recurring system errors, and difficulties in resolving booking disputes.
If you have experienced issues with Agoda, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
