I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 January 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed ...
I made a reservation through Agoda.com for two Superior Twin rooms with pool view at Mardin Park Dedeman Hotel for the dates of December 29th – January 2nd, under reservation number 601213863. However, due to flight cancellations, I was never able to travel to Mardin and could not use the accommodat...
On 27 December, I made a one-night reservation at Büyükçekmece Doğa Villa Konuk Evi via the Agoda app and paid in advance. Despite having paid, I did ...
I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party applicati...
I made a reservation for a standard room at Baia Salima Kemer Hotel for the dates July 13–17 via the Agoda mobile application. I completed this reservation on December 27 at 16:18 Turkish time and cancelled it approximately 10 minutes later. Despite this very short interval between booking and cance...
I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of tomorrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan...
"Update: The hotel has approved the free cancellation in writing via email for the duplicate reservation. Nevertheless, Agoda continues to send me the same standard responses. Even though the travel date is approaching, and direct communication with the hotel is possible, Agoda's delay of the process on the grounds of “no response” is unacceptable. My request is clear: the free cancellation approved by the hotel should be reflected in the Agoda system immediately, and the amount should be refunded without delay."
On December 16, 2025, through the Agoda app, I accidentally created two reservations for the Pearl Hotel Phuket with a January 18, 2026 check-in date,...
I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I completed the payment with my card through the app, and my reservation number is 607959547. I made the reservation about two days ago. Today, the hotel contacted me and stated tha...
I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che...
I made a reservation through Agoda under reservation number 606478027 for Destiny Marine Hotel in Istanbul Kartal, with a December 10 check-in date, for 3 nights and one room for 3 adults. I paid the full amount in advance. Even though my reservation confirmation clearly showed 3 adult guests, when ...
I made a reservation through Agoda for PP Princess Resort Hotel, but I mistakenly selected the date as December 16 instead of my intended travel dates of December 30 to February 2. The reservation was confirmed, and the payment was charged immediately. Just a few minutes after completing the booking...
"I was satisfied with your assistance. Thank you. I bought a product from you again."
I made a three-night reservation through Agoda for Hotel King George in Prague, with a December 8, 2025 check-in and December 11, 2025 check-out, based on the promise of a 24-hour front desk. My reservation number is 588236583. When I arrived at the hotel around 11:45 p.m. on December 8, the hotel d...
The issue is a severe Service Negligence and Unnotified Cancellation by ConnectMiles Hotels (operated by Rocket Travel, Inc.) for Booking ID 933929994 at the Sandals Royal Curacao. The Breach and Negligence: The original booking (cost USD $7,434.51 + 49,900 miles) was canceled internally due to an a...
On December 14, 2025, at 10:30:28 p.m., a transaction in the amount of $1,982 USD was charged to my İş Bank credit card with the description “agoda.com doubletree,” without my knowledge or authorization. I do not have an Agoda account, nor do I have any hotel bookings or reservations on Agoda, which...
"I would like to thank the Agoda team for their close attention and support throughout this process."
I made a hotel reservation through Agoda for Crowne Plaza Paris République by IHG for the dates November 30 – December 4, and I paid a total of $923 U...
"We thanked"
I made a reservation through Agoda.com for Discovery Otel in Ümraniye, Istanbul, for 2 nights between 07.12.2025–09.12.2025, specifically choosing a n...
I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n...
I made a reservation through Agoda for Lazy Days hotel Thailand for the dates December 12–19, 2025. I paid $596.09 USD for this reservation, and my reservation number is 166 536 0117. Later, I wanted to cancel this reservation. When I contacted the hotel through Agoda and also via Instagram, the ho...
I booked a property called Budapest Residence in Hungary through Agoda.com and paid the full accommodation fee in advance on November 22. I received confirmation and verification emails from Agoda and a reservation number, 600954639. Trusting this confirmed reservation, we planned our international ...
I made a reservation through the Agoda application for The Hera Maltepe Otel & Spa in Istanbul with check‑in on 1 December 2025 and check‑out on 2 December 2025. While I was completing the payment on 1 December, the app froze on the payment screen and then sent me back to the reservation page, where...
I made a reservation through Agoda for a standard room at Saja Al Madinah Hotel for 15–17 October and paid $251.13 by credit card. When I arrived at the hotel on 15 October, the reception informed me that the hotel was full and that my reservation was not showing in their system, so they could not g...
"Even though the review took about a week, the issue was resolved and they refunded my money."
I wanted to postpone my hotel reservation for November 19–23, 2025 by one day, but I couldn’t reach Agoda customer service through any channel. I tried using the virtual assistant on the mobile app, and when asked if I could change the dates and needed further assistance, I clicked “Yes.” They said ...
Agoda is an online travel booking platform that offers a wide selection of accommodations, including hotels, resorts, apartments, and vacation homes. Founded in 2005, Agoda is headquartered in Singapore and operates in over 70 countries. The platform is available in multiple languages and offers a user-friendly interface for travelers to search and book their ideal accommodations easily. Agoda also offers a loyalty program called Agoda Rewards, which allows customers to earn points on their bookings and redeem them for future discounts. With a focus on providing competitive prices, Agoda has become a popular choice for travelers worldwide.