I made a hotel reservation via Agoda on 5/12/2025 for Naad Hotel Sarlat, with a check-in date of 15/7/2026. Later I canc...elled this reservation through Agoda, but despite the cancellation I was still charged 100 EUR. I find it unacceptable to be charged after a cancellation and that I have not receiv
I am filing a complaint regarding my apartment reservation made through Agoda under the booking number 668513659. The re...servation was made 10 days ago for one night, starting on 12 June 2026. The main problem is that the apartment turned out to be located 88 km away from the city in which it was sho
I booked a reservation for Bolu Yıldız Hotel through Agoda with an original stay date of July 28. Later, I needed to cha...nge the reservation date to August 3 and submitted my request through the Agoda application. Despite making this request through the proper channels, Agoda attempted to reject it
I made a reservation through Agoda for Ortaköy Bellezza Hotel with check-in on June 12, 2026, and check-out on June 13, ...2026. However, when I arrived at the hotel, I discovered that the hotel’s sign had been completely removed. The parking attendants at the location informed me that the hotel had pe
I made reservation number 1736754885 through Agoda for a vacation with my wife at Sole’n Blu Hotel in Kaş, Antalya, for ...the dates of June 13–14, 2026. During the booking process, I accidentally selected a shared room. Since this is not a type of accommodation that neither my wife nor I would ever ac
On June 10, I made a reservation through Agoda for Upsuites Hotel for three guests, with check-in on June 15 and check-o...ut on June 18. Agoda charged my credit card $394 for the reservation. However, on June 13, another charge of $394 was processed on the same card without my knowledge or authorizati
I purchased a stay through Agoda at City Hotel Kurfürstendamm m under reservation number 202-9026923 for June 9, 2026, t...o June 10, 2026, and $113 was charged to my credit card. However, when I arrived at the hotel on June 9, the hotel management told me there was no suitable room available for me, t
I made a reservation through Agoda for a hotel called Jakaranda in Istanbul for the dates of June 11, 2026, to June 12, ...2026. My reservation number is 667043983. However, when I arrived at the location, there was no hotel sign, no visible business operating there, and no indication whatsoever that a
I made a reservation through the Agoda app for Jasmine Court Hotel in Cyprus for the dates of June 30 to July 3 under re...ference number 5286****19. I canceled this reservation on May 17, 2026. Despite 25 days having passed since I submitted my cancellation request, no refund has been credited to my
"Vikingen Infinity Hotel purchasing manager Mr. Şahin helped, solved my problem, thank you."
I made a hotel reservation through Agoda for August 11, 2026, to August 16, 2026, for two adults and one child (3 years ...old). After that stay, I booked another reservation through Agoda at Vikingen Infinity Hotel for August 16, 2026, to August 21, 2026. The reservation number is 1735395221. However
I made a reservation through Agoda for a double queen room at Hyatt House San Juan for August 23, 2025. On my Agoda conf...irmation, the total was shown as 1,806.13 plus 265.12 in fees, and I planned and budgeted my trip based on these amounts. However, when I arrived at the hotel and went to check in,
I made a reservation through Agoda with a company called “15%discount limited time” for an apartment in Sofia at the add...ress 23 Ulitsa Momino Venche, with check‑in on May 29 and check‑out on May 31. I paid a total of 109.27 EUR for this booking on May 16. When I arrived at the address on the check‑i
We made a reservation via Agoda to stay at Gaia in the Çeşme/Alaçatı region. Our reservation with the number 663474771 w...as confirmed by Agoda, the full amount was charged to us and our payment document was issued. However, after a long journey from Antalya to Çeşme by motorcycle, we experienced a se
I made a reservation via Agoda for a Superior Room at The Grand Lodge Pattaya in Thailand, with check‑in on 9 July 2026 ...and check‑out on 11 July 2026, under Booking ID 659597759. The booking was created on 14 May 2026 and cancelled on the same day, within about two minutes, immediately after I reali
On May 24, 2026, at approximately 11:45 p.m., I made a reservation through Agoda for Marluka Hotel in Ölüdeniz, Fethiye,... covering the dates of May 28–29, 2026. A total of approximately $240 was charged to my credit card, and I received reservation number 662640207. After completing the booking, I c
I made a reservation through Agoda for Labranda Alantur in Alanya for the dates 23–27 May 2026, with a total cost of 47,...000 TL paid by credit card. Despite having a confirmed reservation, when we arrived at the hotel on 23 May, the hotel refused to accept our check‑in and told us they could not take
Days Inn 5425 Clarkins Dr, Austintown, Ohio 44515. I was charged more than I should have been got locked out of my room ...for 3 hours. The boy at the desk didn't want to help me. I walked with a cane and had no car, had to rely on other guests to help me, and almost had to call the fire dept
On checking my bank statement from my UK account, I discovered two fraudulent charges from Agoda dated 23 April, even th...ough I did not attempt to make any booking on that date or through Agoda at all. One payment is for 1,200.00, and the other is for 702.00, and there is no corresponding reservation
I made a reservation for one night at The Hera Suite Hotel in Ataşehir, Istanbul via Agoda.com under reservation number ...1727502529 and paid 1600 TL. Our check‑in date was 15.05.2026, and we arrived at the hotel around 2 PM with my family. However, the room and the service we encountered were complet
"The error was accepted as a result of the correspondence. Points equivalent to 18 USD were awarded. A refund was provided to the card. Hopefully, the other affected parties will be resolved. The Agoda site should not ignore these errors and should grant a call center and Turkish assistant service to a country like Turkey, which is heavily touristic. The bot should provide an option regarding these errors to the artificial intelligence."
I made a hotel reservation through Agoda.com two days ago for the dates 1–5... June 2026 with reservation ID 1725773596 at a hotel listed as “Alanya MC A
Through Agoda, I made reservation number 1725400252 on May 6, 2026, for Hotel Dell Opera in Venice covering the dates Ma...y 20–22. Not only was I unable to receive support for either cancellation or date modification, but approximately $990 was also charged from my card without my effective approval,
I am filing this complaint against Agoda regarding booking number 2009900405. Agoda has engaged in deceptive practices, ...misleading promotions and unfair billing around my reservation at Stay Hotel in Bangkok for 9–10 May. During the booking process for the 9–10 May stay, the price clearly shown on A
I booked a flight ticket from Bali to Vietnam through Agoda for travel between 22 May 2026 and 26 May 2026, but I have n...ot received any booking confirmation and the booking ID does not seem to exist. During the purchase I accidentally entered the wrong email address, so I never got the confirmation
I made a reservation through Agoda at Bacelo Hotel Muscat for a standard double room under the name Jayantha Dissana****..., with booking number 656201847, for one night from May 9 to May 10. The room price was approximately $80, and I only intended to make one booking. However, due to a system error,
Agoda is a global online travel agency that facilitates reservations for lodging, flights, and other travel-related services. Founded in 2005, the company is now a subsidiary of Booking Holdings Inc., operating as a digital middleman between travelers and accommodation providers worldwide.
Email: [email protected] (Note: This is primarily for property partners; general consumers are typically required to use the secure messaging platform via their online Help Center)
Phone: +1 866-656-8207 (US Support)
Agoda operates within the online travel and e-commerce industry. The brand provides a digital platform and mobile app for users to search, compare, and book various travel necessities across international markets.
While the platform is widely used, overall user sentiment often leans negative on consumer review sites due to a lack of transparency, recurring system errors, and difficulties in resolving booking disputes.
If you have experienced issues with Agoda, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
