I made a reservation through Booking.com at ABJAD CROWN HOTEL under the name Abdul H*** N***, with confirmation number 8...832059775298288369 and PIN 740***. The current reservation dates are 12–13 August, but I would like to change my stay to 13–14 August instead. I kindly request that my reservation
I made a reservation via Booking.com for Hotel Kö59 Düsseldorf, including a clearly stated promotional “Free Airport Tax...i” for my trip from Istanbul Sabiha Gökçen Airport to Düsseldorf Airport and onward to the hotel. My confirmation code is 5648109811, and I paid over €887.42 for this booking. Alth
I am writing regarding my recent stay in an apartment in Nerja booked through Booking.com under the name Louise K***, re...servation number 5981250177, with check‑in on 12 July and check‑out on 16 July. We booked this particular apartment from Ireland specifically because it advertised air conditioning
I made an apartment booking through Booking.com for a stay from 3 to 5 August 2026. When I arrived, the building was com...pletely different from what was shown on Booking.com, it was abandoned, with no lights and even no proper doors, and it did not feel safe or usable as accommodation at all. After I
I made a hotel reservation through Booking.com at St Andrews Boutique Hotel in Johannesburg for a stay on 8–9 August 202...6. The reservation was under the name Dikeledi M***e. When I arrived at the hotel around the 2 pm check-in time, I was informed that there was no water at the property. Because the
I recently tried to book a four-night stay at Caravella Beirut in Mansourieh, Lebanon, through Booking.com. My planned c...heck-in date is 10 August and the stay was supposed to be between 10 and 16 August. During the booking process, after I completed the steps, the app showed a message saying that th
I booked a Delta flight through Booking.com for travel on 1 August 2026 under the reservation number 3847261950. About t...en days ago, I was informed that there was a schedule change on this flight. This schedule change is not suitable for me and I therefore do not wish to travel under the new conditi
I made a reservation through Booking.com for Hilton Garden Inn Hanover Arundel Mills, Maryland, with check‑in on August ...3 for one night, for a total amount of $204.06. On your site it was clearly stated that the money would not be deducted from my account until the check‑in time, but the amount was
"Complaints Resolved Thank You."
I booked accommodation at Kleinhuisie via Booking.com for 13–15 July 2026 a...nd chose the “Pay on Booking.com” option. A total of ZAR 2,400 was charged
Today, I tried to contact Booking.com customer service from New York, USA t...o make a new reservation. I called approximately one hour ago. The call was
I made a reservation through Booking.com for a single room at Hotel Alcyone for the dates 9–11 August 2026. Unfortunatel...y, due to a sudden and documented medical emergency, I was physically unable to travel and complete my stay, which also caused my entire travel itinerary to collapse. I immediately
I recently discovered an unauthorized Booking.com reservation that appears to be linked to an Affirm credit, and I am re...questing that this booking be cancelled and the financing fully reversed as soon as possible. Today I received an email from Affirm showing a new credit for 752.89 USD, with a tota
My reservation at Hotel Antonio’s in Samos was made via Booking.com under the name Şevket Tek**, with booking number 554...5137043, for the dates 31 July–3 August. Due to the cancellation of my trip, I needed to cancel this reservation. When I checked, I saw that free cancellation was no longer availab
I made a reservation through Booking.com for Dutch Motel in Palmyra, Pennsylvania for July 11, 2026. I specifically chos...e and reserved a non‑smoking room because neither of us smokes and I have very bad asthma, so cigarette smoke is a serious health issue for me. When we arrived, the room we were gi
I am writing to report that the Booking.com customer service phone number 1...‑833‑5**‑983* does not work and I cannot reach any support through this lin
I booked accommodation at Kleinhuisie via Booking.com for 13–15 February 2026 and paid ZAR 2,880, but I never received t...he accommodation I paid for. Despite the payment being taken, my stay did not go ahead and I was left without the service I had booked. After the booking, I received an email from
"Solved"
I made and fully paid a non‑refundable reservation via Booking.com for GBH - Central Townhouse in Skagen for 1–8 August,... in the amount of 2,535.17 DKK. The full amount has already been charged to my account, and the booking is shown as paid and confirmed. Today the property owner contacted me throug
I have been trying unsuccessfully to reach Booking.com customer service by ...phone regarding a booking cancellation. On 15 July I called the number 44 8
"Thank You"
During my stay at the Taj Hotel in Mumbai between 26 May and 28 May, I was ...extremely disappointed with the cleanliness of the room that was provided t
"Problem Resolved Thank You"
I made a car rental reservation for an SUV with Enterprise through Booking....com for the period of July 1–2 in Auburn, United States. My reservation num
I made a reservation through Booking.com at Alea Hotel and Suites for 21–23 July, with a total price of ₺37,784.15. Afte...r completing my reservation, I noticed that the price for the same room and the same dates on Booking.com dropped to ₺22,670. I contacted Booking.com to request a price match in li
I made a reservation via Booking.com for JHJ Hotel in New York, with check-out on 30 June. At check-out, I was charged a...n unexpected extra 90 USD under the name of “extra fees.” This charge was not clearly shown or stated to me during the booking process on Booking.com, and I only became aware of it
"Issue is Resolved Now"
For the past two days, I have been trying to contact Booking.com customer service by phone regarding issues with my rese...rvations, but I have been unable to reach a representative. My calls do not connect, and I have been unable to receive any assistance. I need to speak directly with a live customer
"thx"
I made a reservation through Booking.com for JHJ Hotel in New York and stay...ed there on 30 June. At check‑out, the hotel charged me an unexpected extra
Booking.com is a global online travel platform founded in 1996 in the Netherlands. Operated by Booking Holdings Inc., the company enables travelers to search, compare, and book accommodations, flights, car rentals, airport taxis, attractions, and vacation packages worldwide. It is one of the largest travel marketplaces, serving millions of travelers across more than 220 countries and territories.
Customer Support: Booking.com primarily provides assistance through its Help Center, mobile app, live chat, and customer service phone support.
Booking.com operates in the online travel and hospitality industry. The platform connects travelers with hotels, apartments, vacation homes, resorts, and transportation providers through a digital booking marketplace.
User sentiment toward Booking.com is mixed. While many travelers appreciate its extensive inventory and booking convenience, complaints commonly focus on refunds, reservation disputes, customer support responsiveness, and accommodation-related issues.
If you’ve experienced issues with Booking.com, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
