Booking.com

21100
(122 reviews)
Write a Complaint
1,134 Complaints
Booking.com
21100
(122 reviews)
Write a Complaint

Booking.com Charged Me But Never Sent My Philippine Airlines Ticket

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jenny
May 13, 4:59 am
1

Booking.com Charged £615.24 But Never Sent My Flight Confirmation

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Pinky
May 12, 3:38 pm
-

Video Complaints See All

Booking.com Would Not Let Me Change My Hotel Reservation Date

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Grahame
May 12, 11:34 am
4

Refund And Goodwill Credit From Booking.com

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Chris
May 12, 6:05 am
3

Booking.com Approved My Thailand Refund but Never Paid the 34,992 THB

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Melek
May 11, 10:38 am
39

Booking.com Made Me Pay For The Same Room Twice

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Jim
May 11, 3:49 am
12

My Property Is Listed on Booking.com Without My Control

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NOR
May 06, 8:40 am
66
My Property Is Listed on Booking.com Without My Control
My Property Is Listed on Booking.com Without My Control
1
Todd is completely dissatisfied with the result

I Face Booking.com Cancellation Fee Despite Family Emergency

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Todd
May 04, 10:13 pm
40

Booking.com Showed 6AM Cancellation Policy but Cancelled at Midnight

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Brenda
May 02, 1:19 am
39

Need Refund And Booking.com Is Being Difficult About This

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Amy
May 01, 8:33 pm
45
4
Fabian is satisfied with the result
Resolved
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Fabian
April 30, 2:58 pm
14

"There is no need for a complaint, as the problem has been resolved. Thank you."

Fabian Removed the Complaint from Publication

I Face Booking.com Refund Delay After Hotel Cancellation in Tirupati

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ABHINAVA
April 28, 10:01 am
31

I Need Booking.com to Investigate and Refund Fake Flight Charge

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Kaye
April 28, 6:07 am
42
1
Esma is completely dissatisfied with the result

Fake Booking.com Hotel Message Steals Card Details and Charges €260

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Esma
April 25, 8:49 pm
41
Fake Booking.com Hotel Message Steals Card Details and Charges €260
1
rob is completely dissatisfied with the result

Booking.com Free Airport Transfer Not Honored at Sutus Court 3

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rob
April 25, 4:51 pm
28
Booking.com Free Airport Transfer Not Honored at Sutus Court 3
Booking.com Free Airport Transfer Not Honored at Sutus Court 3
Booking.com Free Airport Transfer Not Honored at Sutus Court 3

Booking.com Transfer No Show - Promised Refund Not Paid

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Shaun
April 25, 11:06 am
22

Rental Price Changed at Pickup and Booking.com Refused Refund

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Carlos
April 22, 6:57 am
24

Booking.com Suspicious Reservations Made Without My Authorization

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Julieanna
April 14, 10:30 pm
75

Booking.com Complaint Concerning Data Breach

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John
April 13, 5:32 pm
87

Refund Request For Booking.com Flight Cancellation

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Catherine
April 12, 1:02 am
104

Booking.com Blocked Account With No Reason Given

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Adam
April 11, 2:14 pm
85

Booking.com Host Unresponsive: Paid but Could Not Check In

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sayed
April 11, 1:23 pm
60

Can You Contact Booking.com By Phone?

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Smith
April 10, 3:28 pm
186
Can You Contact Booking.com By Phone?

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Frequently Asked Questions (FAQ)

What is the return policy at Booking.com?

  • The cancellation and refund policies of Booking.com are different for each individual property and reservation. In either the confirmation email or inside your Booking.com account, you'll find information about how to request a refund for your Booking.com.
  • However, the common cancelation policy is as follows:
  • - Free cancellation: A full refund is offered for cancellations made up to 24 hours before check-in.
  • - Cancellation charges: If you need to cancel your reservation less than 24 hours before check-in, there will be a fee. Depending on the hotel or property, the cancellation charge will be different in size.
  • - No-show: You won't get your money back if you don't show up for your reservation.

Can I reschedule my reservation on Booking.com?

  • The answer is yes, however, it depends on the property's policies. Check the Booking.com confirmation email or log into your Booking.com account to view the reservation information to learn the rescheduling policy for your appointment.
  • If the hotel or resort allows you to amend your reservation dates, follow the steps below:
  • - Access your Booking.com.com account.
  • - Access the "My Bookings" area.
  • - Select the reservation that you want to reschedule.
  • - Select the "Reschedule" option.
  • - Enter your new dates and click "Reschedule" again.
  • - A confirmation email will be issued to you upon successful rescheduling.

How do I cancel my reservation on Booking.com?

  • Log in to your Booking.com account, navigate to your reservation information, then click "Cancel reservation." The cancellation policy varies per hotel, so make sure to read the Booking.com confirmation email or the reservation information to understand the cancellation policy and any potential fines.

How can I undo overcharging on Booking.com?

  • If you think Booking.com overcharged you, the first thing you should do is call the property to see if there was a mistake or misunderstanding. If the problem isn't fixed, you can ask Booking.com's customer service to help you fix the overcharge. They might be able to help you talk to the property owner or give you a refund, if necessary.

How can I contact Booking.com?

  • You can call their 24/7 customer line at 1 (888) 850-3958 or send an e-mail to [email protected].

About Booking.com

Booking.com is an online travel firm that allows users to reserve lodgings and activities in destinations all over the world. The firm has expanded from its 1996 Amsterdam beginnings to become one of the world's leading online travel agencies. Accommodations, transportation, and activities like excursions and experiences are just some of the many options available with Booking.com. The website facilitates the search for and Booking.com of suitable travel arrangements by letting users browse and compare available choices according to their individual tastes and financial constraints. Booking.com has a significant international footprint, with operations in several countries across Europe, the Americas, and Asia. Major cities like Paris, New York, and Tokyo, as well as beach resorts, ski resorts, and other famous holiday places, are among the most sought-after destinations on the site.