I am writing regarding my December 2024 Booking.com reservation for 30 days at the property “Rubchaka” in Lviv, Ukraine,... booked under the name Mariana. Although the reservation was later shown as cancelled on Booking.com, a payment was still taken to a private card, which already made the situation
I attempted to make a reservation via Booking.com at Mandela Rhodes Luxury Apartments, but your system failed to create ...or confirm the booking. Because of this, I do not have a confirmation number. However, my Standard Bank debit card shows an outstanding card authorisation for 4,991 ZAR dated 25 Se
Through Booking.com I booked a stay at Absynt Hostel in Wroclaw for the night of 19.09.26–20.09.26. When I arrived, the ...room was very dirty and during the night I was bitten by bedbugs, which made my stay extremely uncomfortable and unacceptable. When I left the hostel there was nobody at the recept
I made a reservation at a hotel through Booking.com and contacted them yesterday with a simple question about my room. I... wrote to them many times, but they did not give me any answer and their attitude felt very rude and dismissive. Because of this behavior and the complete lack of response to my me
I am writing regarding two cancelled bookings made through Booking.com for stays in Leeds, for which I am still waiting ...for a total refund of £174. The first booking was for Quality Apartments, 320 York Road, Leeds LS9 9DN, originally booked for 23rd August and cancelled on 24th August. The second b
On 25 May 2026, I became a victim of a phishing incident that appeared to be linked to my reservation at Hotel Milano Ca...stello made through Booking.com. Instead of trusting the external link I received, I logged directly into my Booking.com account. Since I saw a related message and link in the mess
I stayed at Sugar Beach Club in Oludeniz (Oludeniz Beldesi, Oludeniz Cad. No 63, Oludeniz Fethiye, Mugla, 48000, Turkey)... from 15 to 17 August 2026 with a reservation made through Booking.com, and I would like to report serious false advertising and overpricing regarding this stay. On Booking.com, my
I am the manager of Beauty Point Tourist Park and I am writing regarding reservation 5083333697, as well as the way my r...ecent support call was handled. On 17/09/2026 I called your customer support line because I urgently need to speak with someone about this booking. I waited on the phone for around
On July 16, I made reservation number 5416****28 via Booking for a stay accommodating three people. On September 15, the... hotel contacted me via WhatsApp, stating that an error had occurred on their end, that I needed to cancel the reservation, and that they had sent a free cancellation request. I ex
I purchased an airport transfer service via Booking from an independent transfer company listed on their platform for tr...ansportation from Sharm El Sheikh Airport to the Swissotel. On September 4th, around 04:30 AM, my spouse and I landed at the airport and waited at the designated pickup location fo
I made a room reservation at the Hilton Hotel in New York for September 4, ...2026, and processed the transaction via Booking.com by calling 888-9740-436
I purchased the "Oslob Whale Shark Swimming and Kawasan Falls" activity on Booking.com under reservation number 14453024...41 for September 12, 2026. My reservation was confirmed, whereupon I traveled from Tokyo to Cebu and made all my travel plans around participating in this tour. According to the it
On July 16, 2026, I made a reservation via Booking.com for the Elefteria Hotel on Leros Island, Greece, covering the dat...es between July 29 and August 6. My reservation number is 6344324230. I canceled this reservation on July 23 and gave written notice to both the hotel and Booking.com. They replie
On August 4, 2026, I made a reservation via Booking.com for a stay at the Nireus Hotel on Symi Island, Greece, between A...ugust 9 and August 11 under reservation number 5890.124.272, paying 267 € using a virtual card. On the exact same day, we finalized all our transfers by booking another facility on
On September 11, 2026, I made a reservation via Booking.com for a stay from September 11 to September 13 at the property... named "Apartemen Jarrdin Cihampelas b 2223 by proelıa, ındonesıa" located in Bandung, Indonesia, and paid a total of 596,363 IDR using my supplementary credit card issued by Garan
I made a reservation via Booking.com for the Meininger Hotel in Copenhagen, Denmark, for the dates between October 26 an...d October 30. During the booking process, the payment was collected through Booking.com, and the transaction was completed successfully. However, the following night, I noticed tha
After making a reservation via Booking for the dates of September 16–19, I submitted a price match request through the a...pp because I found a lower price elsewhere. However, I received no response whatsoever to this request, and I am unable to reach anyone through the system or customer service. My
On September 1st, I made a reservation via Booking.com for a stay from September 13 to September 16 at The Alfred Hotel ...in Amsterdam, Netherlands, and completed the payment of 417.1 Euros through the platform. Despite this, a link containing the message "verify your payment/debit card" was sent to
I recently booked a family room at Canasta Hotel Blackpool from the 3rd to the 7th and unfortunately we were unable to s...tay there due to the condition of the room. When we arrived and entered the room, the door lock on the room was hanging off and we could not properly close or secure the door. The
I made a reservation via Booking under the name Didem B*** for the dates of September 5–6, 2026, for a property named "D...ream Hane Home City Relax Alexandroupolis" in Alexandroupoli, Greece, paying 14,049.59 TL by credit card. While my reservation appeared as confirmed in the system, the property off
On August 5, 2026, I attempted to make a reservation at the Hilton Dubai Palm Jumeirah hotel via Booking.com for the dat...es of August 8–14. On my initial attempt, the system did not accept my card with Troy features, so I created a new reservation using my Mastercard. Shortly thereafter, I canceled t
I made a reservation via Booking.com for two people at a property named "Julija apartment" for the dates of September 16...–18. I purchased my flight tickets in accordance with the reservation dates and arranged my entire itinerary based on these dates. However, just one week prior to the stay, the pro
My free cancellation request for reservation number 5245****68 (PIN code 0648) at the property named Naftilos Residences... I, booked through Booking.com, was approved by the property on July 15, 2026. Following the cancellation, I was notified via the app that the payment of 12,097.83 TL would be refu
While creating my reservation with confirmation number 6550.824.809 for the Sharm Resort (Egypt) hotel via Booking.com, ...the total amount displayed on the payment page was 318 EUR. However, immediately after approving the single payment transaction, I noticed that 420 EUR was deducted from my Yapı Kr
Booking.com is a global online travel platform founded in 1996 in the Netherlands. Operated by Booking Holdings Inc., the company enables travelers to search, compare, and book accommodations, flights, car rentals, airport taxis, attractions, and vacation packages worldwide. It is one of the largest travel marketplaces, serving millions of travelers across more than 220 countries and territories.
Customer Support: Booking.com primarily provides assistance through its Help Center, mobile app, live chat, and customer service phone support.
Booking.com operates in the online travel and hospitality industry. The platform connects travelers with hotels, apartments, vacation homes, resorts, and transportation providers through a digital booking marketplace.
User sentiment toward Booking.com is mixed. While many travelers appreciate its extensive inventory and booking convenience, complaints commonly focus on refunds, reservation disputes, customer support responsiveness, and accommodation-related issues.
If you’ve experienced issues with Booking.com, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
