On 7 May I requested a Bolt ride from Likoni Road near the mosque to Norwich Union House in the CBD. However, no driver ...picked me up and there was no ride at all, yet I was still charged KSh 180 for this trip. I have not been able to use the service for this booking and therefore I kindly request a
I am writing to report an issue I experienced with a recent ride in Riyadh,... Saudi Arabia. The driver arrived at the requested destination, but instead
On 17 March, a charge of 39.81 was taken from my card ending in 8982 for a transaction described simply as “Bolt”. I hav...e never downloaded the Bolt app, never created an account, and have never used any Bolt services, so this is clearly an unauthorised transaction. After noticing the charge, I immed
Today, on 3 March 2026, at around 1:30 pm in Taif, Saudi Arabia, I requested a ride through the Bolt ride‑hailing app. T...he driver never arrived to pick me up, yet the trip was still marked as completed in the app, and I was charged for a ride that did not take place. For this incomplete ride, a tota
I used a Bolt ride-hailing service on 17 December 2025 at around 13:00 from Kolonnade Mall KFC in Pretoria. I entered th...e vehicle at the KFC pickup point, placed my power bank and Wi‑Fi router on the back seat, and then briefly got out of the car to wave to my brother so that he could see which vehi
On 3 December 2025 at around 18:38 I requested a Bolt car ride from Zama Zama tuckshop in Klipspruit, Soweto, South Afri...ca, to 36905 Red Eye Street, Protea Glen, Soweto. We were two passengers in the car. The car was a Toyota Etios with registration number HJ52H***, the driver’s name was B*** and th
I requested a ride through Bolt to get to my school. The fare shown when I booked the trip was ₱69. When I arrived at my... destination, I was charged the expected ₱69—but immediately afterward, I noticed an additional charge of ₱76. I checked my Bolt app, and it only shows the ₱69 trip as completed an
We scheduled a Bolt journey on May 22 since it seemed quick and simple, but midway through the driver stopped haphazardl...y to perform a personal errand—something we clearly never agreed to. Guess what? We waited there waiting while he vanished for some many minutes. For that period we still were char
Totally absurd experience with Bolt. Not used the app for a few months, I decided to schedule a quick ride to the airpor...t. Halfway into the procedure, the app requested me to change my payment method. I did. About €18 was the amount indicated before confirming the ride; everything appeared to be in
Bolt charged €215 for a ride I never took. Out of nowhere, I got an email stating the driver charged me for a 2.5-hour r...ide—which is quite ridiculous for such a little distance. Not even made it inside the car! I emailed customer service via the app and reached out through it, but their reply disapp
Bolt is an Estonian mobility and transportation platform founded in 2013 by Markus Villig. Operated by Bolt Technology OÜ, the company provides ride-hailing, food delivery, scooter rentals, car-sharing, and grocery delivery services across Europe, Africa, Asia, and Latin America.
Bolt operates in the transportation, mobility, and delivery services industry. The company offers app-based services that connect users with drivers, couriers, rental vehicles, and delivery partners.
User sentiment toward Bolt is mixed. While many users appreciate the affordability and availability of services, recurring complaints often focus on billing disputes, customer support responsiveness, and account-related issues.
If you’ve experienced issues with Bolt, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
