On 17 March, a charge of 39.81 was taken from my card ending in 8982 for a transaction described simply as “Bolt”. I have never downloaded the Bolt app, never created an account, and have never used any Bolt services, so this is clearly an unauthorised transaction. After noticing the charge, I immed...
Today, on 3 March 2026, at around 1:30 pm in Taif, Saudi Arabia, I requested a ride through the Bolt ride‑hailing app. The driver never arrived to pick me up, yet the trip was still marked as completed in the app, and I was charged for a ride that did not take place. For this incomplete ride, a tota...
I used a Bolt ride-hailing service on 17 December 2025 at around 13:00 from Kolonnade Mall KFC in Pretoria. I entered the vehicle at the KFC pickup point, placed my power bank and Wi‑Fi router on the back seat, and then briefly got out of the car to wave to my brother so that he could see which vehi...
On 3 December 2025 at around 18:38 I requested a Bolt car ride from Zama Zama tuckshop in Klipspruit, Soweto, South Africa, to 36905 Red Eye Street, Protea Glen, Soweto. We were two passengers in the car. The car was a Toyota Etios with registration number HJ52H***, the driver’s name was B*** and th...
I requested a ride through Bolt to get to my school. The fare shown when I booked the trip was ₱69. When I arrived at my destination, I was charged the expected ₱69—but immediately afterward, I noticed an additional charge of ₱76. I checked my Bolt app, and it only shows the ₱69 trip as completed an...
We scheduled a Bolt journey on May 22 since it seemed quick and simple, but midway through the driver stopped haphazardly to perform a personal errand—something we clearly never agreed to. Guess what? We waited there waiting while he vanished for some many minutes. For that period we still were char...
Totally absurd experience with Bolt. Not used the app for a few months, I decided to schedule a quick ride to the airport. Halfway into the procedure, the app requested me to change my payment method. I did. About €18 was the amount indicated before confirming the ride; everything appeared to be in ...
Bolt charged €215 for a ride I never took. Out of nowhere, I got an email stating the driver charged me for a 2.5-hour ride—which is quite ridiculous for such a little distance. Not even made it inside the car! I emailed customer service via the app and reached out through it, but their reply disapp...