On March 1, 2026, I purchased an annual gym membership and spa package at the Hilton Kozyatağı spa. The membership was supposed to be valid from March 1, 2026, to June 1, 2027, and I paid a total of $1,378 for this service.
Today, about two hours ago, I learned that the gym has been closed and is no longer operating. When I contacted the staff and management at Hilton Kozyatağı regarding this situation, they dismissed my concerns and sent me away without offering a solution. This made me feel that my consumer rights were ignored.
I paid $1,378 for a service I can no longer receive because the gym is closed.
I would like to request a full refund of the $1,378 I paid for the annual gym membership and spa package, and I expect this to be resolved as soon as possible.
I stayed at the Hilton Kozyatağı Hotel between August 22 and August 25, 2025. Upon check-in, a ₺4,000 deposit/authorization hold was charged to my Yapı Kredi credit card. At checkout, I was told that since there were no additional charges, the amount would be refunded. However, four days have passed...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a...
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On August 3, during our wedding event held at the Erzurum Hilton’s ballroom, we experienced a serious inconvenience. The air conditioning system did not work throughout the entire night, which made both us and our guests extremely uncomfortable. In addition, the quality of service was far below Hilt...
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