On 19.01.2026 at 18:44, I requested a BiTaksi from Great Fortune Design and Spa Hotel in Fatih to Sabiha Gökçen Airport. The app showed a price in the range of approximately 1,600–2,000 TL for this trip. After starting the ride with my young daughter, the driver told me that I had to pay him 3,000 TL, almost double the price shown in the app. When I refused to pay this extra amount and said I would only pay what the app indicated, the driver threatened that if I did not accept, he would drive to Sabiha Airport via the bridge, it would take about two hours, and I would miss my flight. Then he stopped the car about 500 meters away from my hotel and left us there in the middle of the route, so I had to get out of the taxi with my daughter and urgently look for another taxi to reach the airport and return to my country. I could not take a photo or record of the driver’s details in the stress of the moment, and did not contact support at that time because my only goal was to find another taxi and catch my flight. Later, other people told me that drivers do such things frequently, and this made me feel even more unsafe about using BiTaksi. I am sharing this incident so that BiTaksi takes it seriously, investigates rides from that time and location if possible, and takes necessary measures so that drivers working with the platform cannot lie to customers, threaten them, or demand extra money above the price shown in the app. My clear expectation is that BiTaksi ensures the safety and trust of its users and that such behavior is prevented in the future.
I am a Malaysian tourist and I want to report a cheating incident involving a BiTaksi driver. I ordered a taxi through the BiTaksi app to Sabiha Gökçen Airport, and the driver picked me up at Apple Tree Hotel in Sultan Ahmet, Istanbul but refused to start the ride on the BiTaksi app. He did not use ...
On 12/09/2025 at around 09:34, I had an issue with the payment for a taxi I ordered through the BiTaksi app. At the end of the ride, I paid ₺300 in cash to the driver. However, the driver claimed that the payment had not gone through by card and accepted the cash. Later, when I checked my credit car...
I am writing to report an issue regarding an overcharge on my recent trip. After making inappropriate remarks and asking unpleasant questions, the driver claimed that the system was not working and then charged me twice after saying it had been fixed. Later, I discovered that ₺1,110 was deducted ins...
BiTaksi may claim to care about its users, but in reality, it only protects its own interests. My recent experience as a driver proves it. A passenger selected credit card payment through the app, and I agreed. I dropped them off assuming everything was fine. Later, I checked the app and saw the rid...
I got scammed by a BiTaksi driver. I was supposed to pay around ₺400, but he made me pay ₺3500, taking advantage of the fact that I am a tourist. His car is a Fiat Egea, and the license plate is 34 TJJ 66. The driver's name is Sait K. I need my money refunded as I don’t have much left, and action m...
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