On November 12, I made a reservation through Enuygun.com with reference number 29924822 to stay at the Hilton Bursa Convention Center & SPA between November 13–15, and I paid ₺11,438.13 by credit card. After my reservation was confirmed, I called the hotel and was told there were no available rooms ...
On September 19, after my stay at the Ankara HiltonSA, the front desk issued my invoice incorrectly, and I had to wait a long time for them to fix the error. In addition, the Hilton Honors points I earned through the app were not reflected in my account. It has been four days since my stay ended, ye...
On July 24, 2025, I attended a Ray Sigorta meeting at the Ankara Hilton Hotel and used the parking lot that day. I paid ₺500 in cash upon entry and was charged another ₺500 via HGS when exiting. As a result, I was forced to pay twice, and I have documents proving both payments. After this incident,...
On September 20, 2025, we held my son’s wedding ceremony at the Mall of Istanbul Hilton Hotel Başakşehir ballroom. We signed a detailed contract with the hotel weeks in advance and also had a final meeting with the management a week before the event. During that meeting, we clearly agreed that dinne...
Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuşadası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi...
I stayed at the Hilton Kozyatağı Hotel between August 22 and August 25, 2025. Upon check-in, a ₺4,000 deposit/authorization hold was charged to my Yapı Kredi credit card. At checkout, I was told that since there were no additional charges, the amount would be refunded. However, four days have passed...
On August 3, during our wedding event held at the Erzurum Hilton’s ballroom, we experienced a serious inconvenience. The air conditioning system did not work throughout the entire night, which made both us and our guests extremely uncomfortable. In addition, the quality of service was far below Hilt...
We booked three rooms at this hotel for our stay between July 25 and July 27. Before making the reservation, we requested an early check-in around 11 AM due to my family members’ age, and we were told that the hotel would accommodate our request. However, when we arrived at the hotel on July 25, we...
On June 30, 2025, my family and I checked into the Hilton Sarıgerme Hotel. On the first day, my wife started experiencing nausea, stomach pain, and vomiting about 4–5 hours after eating at the Vera Snack Restaurant. Starting around 6:00 PM, she vomited several times and couldn’t leave the room all n...
Dear Sir or Madam, On July 8, 2025, at around 2:40 AM, I arrived at your hotel as a guest. Although there were standard rooms available online, I was directed to stay in Room 1605, a suite priced at ₺20,000 — far higher than usual. Compared to rates on other days and at other Hilton properties, it ...
It was not a good experience for me at all. On June 13, 2025, at the Hilton Bakırköy Hotel — where I am a frequent guest — I had a brief argument with the valet. After waiting for about five minutes, we decided to park our own car. When we entered the hotel, the valet demanded ₺450 from us, even tho...
I stayed at the Adana HiltonSA between May 1 and May 4, 2025. On the evening of Saturday, May 3, the hotel hosted a cocktail festival that I was not informed about when making my reservation, nor was there any mention of it on the hotel’s website or social media pages. The event was announced to las...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a...
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were denied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca...
My Hilton Honors number is 625546384. My points, which I had accumulated over many years — a total of 178,000 — have been deleted. How could you erase such a large number of points? What kind of corporate structure allows this? This kind of petty behavior is completely unworthy of a brand like Hilto...
On Tuesday, February 11, at 12:00 PM, my friend and I had a scheduled appointment at the SPA section. We checked in, received our towels, and began our massage. I had visited this place several times before solely because it operates under the Hilton brand, which I trusted — but this time, it ended ...
