Hotels.com Promised a Full Refund but Still No Response Since February
On February 10, I booked a one-night stay (March 8-9) at Edremit Allia Thermal Health & SPA Hotel through Hotels.com. The listing clearly stated that the reservation was fully refundable. However, after canceling on February 16 and requesting a refund, I have received no response since February 17.
Hotels.com keeps saying they are “waiting for a response from the hotel”, but this delay is unacceptable. Why is a refund for a canceled booking taking so long? The total amount of ₺4,613.77 has still not been returned to me.
I expect immediate action from Hotels.com to process my refund without further delays. If this issue is not resolved, I will have no choice but to escalate it further.
Dear Customer, Thank you for contacting us about your reservation. We kindly ask you to send us your reservation number so that we can assist you further. Sincerely, Hotels.com
