I made a reservation through Trivago for a two-night stay at Cender Hotel, checking in on July 29, 2026, for a total of ...€144. Later, I wanted to change my reservation dates to July 1–3, 2026, but I have been unable to do so because of problems with the booking system and the lack of customer support
We made a reservation through Trivago for a one-night stay at Bursa Yeşil Butik Otel, checking in on June 27, 2026, and ...checking out on June 28, 2026. The reservation was made under the name Ay Ç***, and the payment of approximately $36 was made from **Gülsüm *'s bank account. When we arrived at the
I made a reservation through Trivago for a one-night stay at Bursa Yeşil Butik Otel, checking in on June 27 and checking... out on June 28. I paid approximately $36 online with my credit card for the reservation. When we arrived at the hotel on the evening of June 27 to check in, I was informed that th
I made an online reservation through Trivago for a one-night stay, checking in on June 21, 2026, and checking out on Jun...e 22, 2026, with a 2:00 p.m. check-in and a 12:00 p.m. check-out. I paid approximately $86 for the reservation using my debit card through the website. Later, I realized I had sele
About 10 days ago, I was contacted by a representative from Trivago Business Studio regarding my hotel business in Bakır...köy. I was told that a one-year membership would provide several benefits, including increased visibility for my property. I was offered the membership at a 50% discount for approx
On June 13, 2026, I searched for a one-night hotel stay using the Trivago mobile app. After selecting a hotel I liked, T...rivago redirected me to Agoda to complete the booking. I paid approximately $144 by credit card through Agoda, and my reservation number is 1736954459. After my stay, I requested
I made a hotel reservation via Trivago that automatically redirected me to Stayforlong, and because of an incorrect link... on Trivago, I unintentionally booked the wrong property. My intention was to book Jaz Fanara Resort in Sharm El Sheikh, which is close to the main restaurants and the beach, but t
Between October 26 and 28, 2025, I booked an economy room at Delita City Hotel through the Trivago app. During the reser...vation, I specifically noted that a crib should be placed in the room for our one-year-old baby and completed the payment. To be sure, I also found the hotel’s phone number online
Between October 26–28, 2025, I booked an economy room at Delita City Hotel through the Trivago app. During the reservati...on process, I specifically requested in the notes section that a crib (travel cot) be provided in the room for our 1-year-old baby, and I completed the payment. To ensure the requ
Between October 13–17, 2024, I made a prepaid Expedia Collect reservation for Elite World Grand Istanbul Küçükyalı Hotel... through Trivago/Agora. However, I later canceled the reservation, and the hotel confirmed that a full refund had been issued. Despite this assurance, I regret to inform you that
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P...424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their
On 12.07.2025, through the Trivago website, I was directed to Stayforlong to book a 3-night stay at Pullman Hotels and R...esorts Istanbul for 25–28.09.2025. I completed the reservation with my credit card, paying ₺11,456, and my invoice number is sfl25-245794. However, when I called the hotel, I was t
I booked the hotel with breakfast included, but in the voucher sent after the purchase, it was stated as without breakfa...st. In this situation, which occurred through the collaboration of Trivago and Stayforlong, I tried to contact customer service but no one responded. I sent emails, but there was n
Today, I made a reservation through Trivago via Stayforlong for Dedeman Istanbul Gayrettepe Hotel. During the booking, i...t was shown as breakfast included; however, after confirmation, I saw that breakfast was not included. The reservation was made under the name Seda B** with a total payment of ₺6,9
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without m...y knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At
"Hello, the refund has been made to us and thank you to those concerned."
I stayed at Nazar Beach Bungalows (the third bungalow from the left) on August 30 and 31 with my family, and the experie...nce was extremely disappointing from the start. When we entered the room, the beds were in terrible condition—the springs were sticking out and made sleeping very uncomfortable. Fo
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trustin...g this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r
"Although it took a long time, they were very attentive. Even though the company's headquarters is in Germany, they handled everything very thoroughly and communicated very politely."
I am trying to book a reservation at Uğurlu Thermal Holiday Village through... the Trivago app. From there, I click on ZenUtas.com, which I already have
I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500.... However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav
We booked a room at Trabzon Uzungöl Özkan Hotel through Trivago, trusting their guarantee, and paid the full amount in a...dvance. However, upon arrival, we were shocked to find that the room had no windows at all—no airflow and no natural light. This is not acceptable for a hotel stay and certainly no
I was reviewing options to book a stay at the Diamond of Bodrum hotel through Trivago, which redirected me to Agoda, sta...ting it offered the best price. While I was still checking installment options, I suddenly received an email confirming my reservation—even though I had never received any 3D Secur
"Thank you"
I booked a hotel reservation through the Trivago app, which led me to Agoda, for the 'Blueway Hotel Residence' in Şişli,... Istanbul. But when I arrived at the hotel, they refused my reservation, claiming a system error and then denied my refund! This is an outrage. I demand that whoever is responsibl
