Between October 26 and 28, 2025, I booked an economy room at Delita City Hotel through the Trivago app. During the reservation, I specifically noted that a crib should be placed in the room for our one-year-old baby and completed the payment. To be sure, I also found the hotel’s phone number online ...
Between October 26–28, 2025, I booked an economy room at Delita City Hotel through the Trivago app. During the reservation process, I specifically requested in the notes section that a crib (travel cot) be provided in the room for our 1-year-old baby, and I completed the payment. To ensure the requ...
Between October 13–17, 2024, I made a prepaid Expedia Collect reservation for Elite World Grand Istanbul Küçükyalı Hotel through Trivago/Agora. However, I later canceled the reservation, and the hotel confirmed that a full refund had been issued. Despite this assurance, I regret to inform you that ...
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
On 12.07.2025, through the Trivago website, I was directed to Stayforlong to book a 3-night stay at Pullman Hotels and Resorts Istanbul for 25–28.09.2025. I completed the reservation with my credit card, paying ₺11,456, and my invoice number is sfl25-245794. However, when I called the hotel, I was t...
I booked the hotel with breakfast included, but in the voucher sent after the purchase, it was stated as without breakfast. In this situation, which occurred through the collaboration of Trivago and Stayforlong, I tried to contact customer service but no one responded. I sent emails, but there was n...
On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confi...
Today, I made a reservation through Trivago via Stayforlong for Dedeman Istanbul Gayrettepe Hotel. During the booking, it was shown as breakfast included; however, after confirmation, I saw that breakfast was not included. The reservation was made under the name Seda B** with a total payment of ₺6,9...
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...
"Hello, the refund has been made to us and thank you to those concerned."
I stayed at Nazar Beach Bungalows (the third bungalow from the left) on August 30 and 31 with my family, and the experience was extremely disappointing from the start. When we entered the room, the beds were in terrible condition—the springs were sticking out and made sleeping very uncomfortable. Fo...
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
"Although it took a long time, they were very attentive. Even though the company's headquarters is in Germany, they handled everything very thoroughly and communicated very politely."
I am trying to book a reservation at Uğurlu Thermal Holiday Village through the Trivago app. From there, I click on ZenUtas.com, which I already have ...
I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500. However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav...
We booked a room at Trabzon Uzungöl Özkan Hotel through Trivago, trusting their guarantee, and paid the full amount in advance. However, upon arrival, we were shocked to find that the room had no windows at all—no airflow and no natural light. This is not acceptable for a hotel stay and certainly no...
I was reviewing options to book a stay at the Diamond of Bodrum hotel through Trivago, which redirected me to Agoda, stating it offered the best price. While I was still checking installment options, I suddenly received an email confirming my reservation—even though I had never received any 3D Secur...
I booked a hotel reservation through the Trivago app, which led me to Agoda, for the 'Blueway Hotel Residence' in Şişli, Istanbul. But when I arrived at the hotel, they refused my reservation, claiming a system error and then denied my refund! This is an outrage. I demand that whoever is responsibl...
I purchased a vacation package through their platform, and now I can't access the email containing my confirmation code! When I try to log into Trivago's website to find it, all I see are endless promotions for new vacation deals, not my actual booking. This is completely unacceptable. There is abs...
I booked a two-night stay through Trivago, which redirected me to a third-party site called Stayforlong.com. I paid immediately for what I believed was a room at Elite World Grand Küçükyalı. But right after the payment, I received an email saying the room I selected was no longer available. I conta...
I booked and paid for a hotel stay through Stayforlong for today, expecting a smooth check-in as promised. However, when I arrived at the hotel, they had no record of my reservation. I was left completely stranded, without a room, despite having made full payment in advance. This situation is absol...
On March 30, 2025, I checked into Room 279 at Riverside Garden Hotel in Girne, a booking I made through Trivago. Upon entering the room, I immediately discovered that the television was not working at all. I contacted the hotel staff, and their technical service confirmed that the entire TV system i...
I accidentally made a reservation with the wrong dates at Ağva Capella Hotel through Agoda, using the Trivago app. The booking ID is 1587387632. As soon as I realized the mistake—literally within minutes—I attempted to cancel the reservation. However, I was told that no refund would be issued. This...
I made a reservation through Trivago with the receipt number 75-3616205 and completed the full payment. However, when I tried contacting the hotel directly, no one picked up the phone—not once. I also sent multiple emails regarding my stay and the issues I was experiencing, but I have received no re...
