On 8 January 2026, I flew with Pegasus Airlines on flight PC1252 from Amsterdam (AMS) to Sabiha Gökçen Airport (SAW). Upon arrival, I could not find one of my two checked bags. I approached the Pegasus staff on duty calmly and politely to ask about the whereabouts of my missing luggage, but instead of offering help, they responded rudely and disrespectfully, raising their voices and repeatedly saying “I don’t know” while ignoring my questions. The staff told me that my luggage would be delivered to me the next day, but this promise was not kept. As of now, my bag has been missing for one day, and I still have not received it. I am currently staying at Bursa Grand Family Hotel & Spa in Bursa, and I urgently need my personal belongings to continue my trip. I have tried to reach Pegasus customer service by email and by calling +90 850 250 0224 multiple times, but the number does not work, and I have not received any response at all. This lack of communication, combined with the rude behaviour of the airport staff and the failure to deliver my baggage as promised, has caused me serious stress and frustration and has completely ruined my trip. I am a tourist here, and this has been a terrible experience. As a frontline representative of a major tourist country, Pegasus Airlines should provide much better service than this, and this treatment is unacceptable. Because of this situation, I will strongly discourage my friends and family from travelling to Turkey in the future. I request that my missing luggage be located and delivered to me at my hotel in Bursa as soon as possible, as I urgently need my belongings. I also expect Pegasus Airlines to take this situation seriously, review the behaviour of the staff involved, and ensure that other passengers do not go through a similar experience.
Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experie...
On June 29, 2024, I flew with Pegasus Airlines from Medina to Istanbul Sabiha Gokcen Airport. Upon arrival, I discovered that many passengers, including myself, were missing their luggage. We were told this was due to weight restrictions on the aircraft. The airline promised to contact us within two...
On July 21, I flew from Istanbul to Hamburg with Pegasus Airlines, flight number PC 1043. When I arrived in Hamburg, I was shocked to find that my luggage never arrived. I waited around the baggage claim area for hours, but it was nowhere to be found. What made the situation worse was that no one a...
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
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