I booked a stay at Intercontinental Doha Beach & SPA, an IHG Hotel, through Booking.com (Reservation Number: 4808264098) and made the payment directly to Booking.com. However, the hotel refused to provide me with an invoice, claiming that Booking.com is responsible for issuing it.
When I contacted Booking.com, they redirected me back to the hotel, saying the hotel should issue the invoice. This back-and-forth has left me without an invoice, and neither party is taking responsibility for resolving the issue.
I need my invoice promptly for this booking. Booking.com, as the payment was made through your platform, it is your responsibility to ensure customers receive proper documentation. Please resolve this matter immediately.
I booked and paid in full for a hotel stay through Booking.com, expecting a smooth experience. But now I’m facing an unbelievable issue—I can’t get an invoice for the service I already paid for. I’ve contacted both the hotel and Booking.com, and they keep sending me back and forth. The hotel says it...
I’m extremely disappointed with the lack of accountability from Booking.com and the hotel I booked through their platform. Due to a flight delay, we arrived at the hotel one day late, and to claim a refund from the airline, I simply needed an official hotel invoice showing the full booking details. ...
I made a reservation through Booking.com for Vesting Hotel Naarden (reservation number [49184083**]) and am now facing a serious payment issue. The hotel claims they did not receive the payment through Booking.com, while Booking.com insists the payment was collected by the hotel. This conflicting in...
I booked an international hotel stay through Booking.com, but several days have passed and the payment has still not been processed from my card. This delay leaves my reservation status uncertain, and I am concerned that my booking might not be guaranteed. I have tried multiple times to contact Book...
On August 6–8, 2025, I stayed at Duodo Palace Hotel with Booking.com Reservation No: 5535****38. For this booking, I paid the full amount of €336.60 and promptly requested an invoice to be issued under the name H*** C*****. It has now been over a week, and despite submitting my request through the ...
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