From July 13 to 20, 2025, my family and I stayed at Asia Beach Resort and SPA Hotel in Alanya, a booking I made and fully paid for in advance through Booking.com. Upon arrival, we were not given the room type we had reserved. Instead, the hotel offered a so-called “upgrade” for one night only and demanded we vacate the room the next day. The staff and management were cold, rude, and at times openly threatening.
During our stay, a serious safety incident occurred—one of my family members was badly injured by a large piece of broken glass left on the hotel’s beach area. We then noticed there were no security personnel at the indoor pool or children’s areas. The first aid service was inadequate, and despite multiple requests for basic treatment, we received little assistance. We had to seek hospital care and obtained both a police report and a hospital report.
The morning after the incident, we left the hotel early, feeling unsafe and threatened, and booked another hotel at our own expense. When we complained to hotel management, they made false statements, blamed us, and refused to refund the unused nights. Booking.com offered no solution because the hotel rejected the refund request.
I demand a full refund of €1,570.45 for the original booking and expect both the hotel and Booking.com to address these serious safety and service failures immediately.
I booked Amalfi Luxury House in Amalfi/Naples through Booking.com for August 7–10, 2025, paying €645 via credit card (Reservation No: 5572**3109). A few hours before my scheduled check-in, I informed the hotel that I had injured my foot, would be arriving late, and asked where I could collect the ke...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
Between August 28 and September 2, 2025, I booked a stay at Loyal City Hotel Bursa (Kırcaali, Celal Bayar Cd. No:191, 16220 Osmangazi/Bursa) through Booking.com under reservation number 509598*. I paid a total of €328.55 via PayPal. Unfortunately, my experience at this hotel was extremely disappoint...
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