On 5th February, at the check-in area of Sabiha Gökçen Airport (SAW), I was physically assaulted by a Pegasus Airlines staff member in front of hundreds of passengers and witnesses after seeking help regarding services that Pegasus had changed after taking payment. My elderly disabled mother, who re...
I purchased a Pegasus Airlines ticket for the Istanbul–Copenhagen flight on 27 May at 09:40 with the reservation code 1UFCC1. For this ticket I paid 18,000 BolBol points and ₺3,499.8 in total, including the Flex service and baggage. Today, when I wanted to cancel this ticket, Pegasus offered to refu...
On May 18, 2026, I boarded Pegasus Airlines flight PC2530, scheduled to depart from Sabiha Gökçen Airport at 05:00 and arrive in Elazığ at 06:40, together with my wife and our three children, the oldest of whom is only 12 years old. The plane departed from Istanbul approximately 37 minutes late, wh...
On May 7, 2026, I booked a rental car through the Pegasus mobile app with reservation number TR996448890 and paid ₺7,716.02 by credit card. When I went to the Windy Cars office at Çukurova Airport in Mersin, Türkiye, to pick up the car, I was shocked to learn that my reservation had been cancelled w...
I booked two Pegasus Airlines tickets via Lastminute.com for the route Stuttgart – Istanbul Sabiha Gökcen – Stuttgart under the name Biljana Vojnovic, using the email address biljanavojn***@icloud.com. The outbound flight was on 4 May, flight PC970 from Stuttgart to Istanbul Sabiha Gökcen at 14:20–1...
On my May 2, 2026 flight PC982 from Berlin Brandenburg to Istanbul Sabiha Gökçen (PNR: 1TDRGV, seat: 31D), I placed my cabin baggage (my backpack) in the overhead compartment following the explicit instructions of the Pegasus cabin crew. My Apple MacBook Pro 16" M1 Pro (2021) personal laptop was ins...
I experienced a serious inconvenience with Pegasus Airlines before my April 27 Eindhoven–Istanbul flight. As a BolBol member, I wanted to use my accumulated BolPoints to purchase additional cabin baggage. However, for about a week, I repeatedly tried on different devices, but the system consistently...
I travelled with Pegasus Airlines on 12 January 2026 from Skopje to Istanbul on flight PC352 and then from Istanbul to Karachi on flight PC130 under the name Ayan A***, booking reference (PNR) 1JW9G2. When I arrived in Karachi, my checked baggage with tag number 1P529654 did not arrive. I immediatel...
I purchased a Pegasus Airlines ticket through Obilet for a flight on April 10 at 7:25 PM, with PNR code 1V86K9, for a total of $51. After missing the flight, I called Obilet customer service to request a tax refund for my ticket. During the call, the representative told me they were experiencing a ...
On April 9, 2026, I checked in my medium-sized purple suitcase (EHS brand), made of high-quality polycarbonate, for my Pegasus Airlines flight PC1872 from Antalya to Ercan Airport in Cyprus. The suitcase was in solid condition and packed at a normal capacity when I handed it over. After the flight, ...
I purchased a Comfort Flex class ticket from Pegasus Airlines for the Sabiha Gökçen – Paris Orly flight on April 21, 2026, at 1:25 p.m. I specifically paid extra for this ticket class to avoid any penalties or deductions in case of cancellation. However, today, when I canceled my ticket through the...
I purchased a Jeddah–Istanbul flight ticket scheduled for March 24 at 09:20 via the Pegasus mobile application on Apple and later made a change to this ticket through the same channel. After the change, Pegasus confirmed that my ticket was active and valid. However, when I arrived at Jeddah Airport,...
On March 19, after a Pegasus flight to Frankfurt, I noticed upon receiving my luggage that my suitcases were severely damaged and that some of my belongings were missing. Due to the damage to my luggage and the stolen items, I suffered a financial loss estimated between $652 and $787. I immediately...
On 01.03.2026, I purchased a ticket from Pegasus Airlines for the Trabzon–Çukurova flight dated 24.03.2026 with PNR code 1RRPN5, and I also paid an additional fee to receive SMS notifications. However, I did not receive any SMS notification regarding this reservation. When we called customer service...
I would like to report an issue I experienced on Pegasus Airlines’ London–Izmir flight on March 4, 2026. Despite the long flight duration and the extended time spent at the airport, I learned that passengers are not provided with free water on international flights, and that water is only available ...
On March 23, 2026, during my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Zurich (ZRH) under booking reference 1T7BPQ, I was unfairly charged for baggage at the gate despite having unused baggage allowance included in my ticket. My ticket clearly included 20 kg of checked baggage, a 10 kg ca...
On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage never arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that...
On my March 9, 2026 flight (PC1251) from Istanbul to Amsterdam, I was forced to pay an unfair additional baggage fee due to issues with Pegasus’s airport kiosk and staff. Even though I purchased my ticket and baggage allowance through ETS, the kiosk did not recognize my baggage allowance and would n...
On March 14, 2026, at around 4:15 p.m., while I was paying an excess baggage fee at the Pegasus counter at Sabiha Gökçen Airport, the POS device gave an error during the transaction. Despite that, $27 was still charged to my account. I immediately informed the Pegasus staff at the counter, but I was...
I purchased a baggage allowance for Pegasus flight PC351 on February 27, 2026, but due to an error in their system, my baggage allowance did not appear in my reservation. I spent hours over two days dealing with customer service, and in the end they told me that I needed to purchase the baggage allo...
Our Pegasus Airlines flight PC979 from Sabiha Gökçen to Berlin on February 5, 2026, was diverted to Hannover Airport due to bad weather instead of landing in Berlin. Although the pilot and cabin crew announced during the flight that Pegasus staff would assist us, there were no Pegasus representativ...
My Pegasus flight PC3517 from Elazığ to Antalya on January 23, 2026, was canceled by Pegasus due to “operational reasons.” After receiving an SMS notification at 04:35 AM on January 23, 2026, I completed the ticket cancellation process as instructed. However, despite a significant amount of time p...
On 22 February 2026, I travelled on Pegasus flight PC 630 from Istanbul Sabiha Gökçen Airport to Sharm El Sheikh, scheduled at 11:40. Although the airline ticket was not purchased by me, Pegasus employees acted on the assumption that I had personally bought the ticket and was fully aware of all rela...
On January 15, 2026, at 8:40 PM, I had a Pegasus Airlines flight from Konya Airport to Istanbul Sabiha Gökçen Airport with PNR code 1Y3LDP. I arrived at the airport two hours before the scheduled departure time. Even though passengers were still boarding the plane and the stairs were still in place,...
Pegasus Airlines is a Turkish low-cost airline operated by Pegasus Hava Taşımacılığı A.Ş.. The company was founded in 1990 and is owned by Esas Holding.
Customer support email: [email protected]
Customer services phone: 0888 228 12 12
Headquarters phone: +90 216 560 70 00
Pegasus Airlines operates in the aviation and travel industry, offering low-cost domestic and international flights through its website, mobile app, call center, and partner sales channels.
User sentiment around Pegasus Airlines is mixed to negative on complaint-focused platforms, with many passengers reporting issues related to support, baggage, refunds, and flight disruptions.
If you’ve experienced issues with Pegasus Airlines, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
