On my recent trips with Pegasus Airlines on the Berlin–Istanbul and Istanbul–Batman routes, I experienced serious problems both with baggage and with a delay. On these flights, two of my suitcases were broken, and during the Istanbul–Batman flight, there was a delay of approximately 1 hour without a...
On 10 December 2025, I travelled with Pegasus Airlines on flight PC972 from Stuttgart Airport to Istanbul Sabiha Gökçen Airport, under PNR code 12XMH3. Before the flight, via the Pegasus mobile application, I purchased 5 kg of additional baggage allowance using my BolBol points and another 5 kg usin...
On my Kayseri–Istanbul–Doha flight scheduled for 17.01.2026 with Pegasus, I have been unable to complete online check-in properly because the system does not allow me to choose my seat. Although seat selection is a basic part of the online check-in process, the system keeps blocking this step, and I...
On 8 January 2026, I flew with Pegasus Airlines on flight PC1252 from Amsterdam (AMS) to Sabiha Gökçen Airport (SAW). Upon arrival, I could not find one of my two checked bags. I approached the Pegasus staff on duty calmly and politely to ask about the whereabouts of my missing luggage, but instead ...
My Pegasus flight on 04.01.2026 from Batumi to Istanbul, scheduled to depart at 15:35 with reservation code 14CCJH, was cancelled. I was informed that the reason for the cancellation was weather conditions. After this cancellation, I was not provided with a satisfactory alternative and I would like ...
On 5 January 2026, I was scheduled to fly with Pegasus on flight PC332 from Budapest to Sabiha Gökçen (SAW) under booking reference 1HZV81. This flight was delayed for approximately 12 hours, which caused serious disruption to my travel plans and considerable inconvenience. During this long delay, P...
I purchased my Pegasus Airlines tickets in advance in September for the 16 January Van–Sabiha Gökçen and 31 January Sabiha Gökçen–Van flights in order to avoid price increases as the travel dates approached. However, approximately 17 days before the flight, my 16 January Van–Sabiha Gökçen flight (PN...
On December 28, 2025, we flew from Berlin at 07:10 to Sabiha Gökçen Airport and then, on the same day, flew from Sabiha Gökçen to Denizli on flight PC2320 at 18:30. During this journey, one of our three checked bags was not delivered upon arrival, and despite three days having passed, no resolution ...
On 29 December, on Pegasus flight PC2381, my flight was postponed three times and as a result I had to wait at the airport for about 14 hours. During this entire period I did not receive any support from Pegasus staff and no guidance, information, food, accommodation or alternative solution was offe...
On 28.12.2025, during my Pegasus flight PC 2679, there was approximately a one-hour delay, and throughout this period no information or explanation was provided by Pegasus. I waited without any clear announcement or guidance, which caused both time loss and serious inconvenience. Due to this delay, ...
I am a Pegasus BolBol member, and between December 15, 2025, and December 28, 2025, I tried multiple times to purchase flight tickets using my points through the mobile app. However, points were not accepted on almost any flight. Whenever I selected the option to pay with points in the app, I repea...
Dear Concern, On 23rd Nov '25, my wife & my three kids were travelling from Edinburgh to Karachi via SAW airport. Their PNR code was: 1HEAJ3 They were boarded on time, but the flight took another 45-50 minutes to take off and was on the tarmac for some unknown reason. They landed safely at SAW airpo...
On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...
I purchased three Pegasus Airlines tickets (2 adults and 1 child) on 23 November 2025 for Istanbul–London flights on 12 December 2025 (departure) and 16 December 2025 (return) under PNR: 1HL246, for a total amount of 43,715 TL with the Super Eco fare. On 26 November 2025, after a medical examination...
I was a passenger on Pegasus Airlines flight PC7020 from London Stansted to Antalya, with departure time scheduled for 11:00 and PNR code 1YGABJ. Our flight yesterday under the same PNR was cancelled without any explanation, and today’s 11:00 flight was postponed to 15:30, again without any notifica...
I am writing to report my deep dissatisfaction with Pegasus, particularly regarding my most recent flight with reservation number 1ACG5K and the overall decline in service quality I have experienced on my last three flights. On the latest flight, there was a delay of around 45 minutes and as of 11:4...
On 30.11.2025, before my PC2771 Rize–Artvin to Istanbul Sabiha Gökçen flight, I experienced a very disturbing incident with your Pegasus ground staff at Rize–Artvin Airport. We were a total of six people traveling as a family, and we had only one cabin-size suitcase within standard measurements. Dur...
On 28 November 2025, my Pegasus flight PC2406 from Istanbul Sabiha Gökçen Airport to Gaziantep, which was scheduled to depart at 21:00, was delayed by 120 minutes and announced to take off at 23:00. There was no explanation, no information, and no representative available to speak to regarding this ...
I received a promotional email from Pegasus Airlines regarding a 40% discount campaign valid until November 28, for flights to Scandinavian countries between January 13 and March 12. Although I carefully reviewed all campaign conditions and selected flights that fully comply with these terms, the di...
I am 17 years old and was planning to travel to Northern Cyprus with my mother on November 22, and before purchasing the ticket I called both Turkish Airlines and Pegasus customer service to ask which documents were required; in both calls I was clearly told that our new ID cards would be sufficient...
On November 14, 2025, my Pegasus flight from Erzincan to Bodrum was delayed by about four hours, and during this entire time no explanation or solution was provided. My reservation number is 1C6NGX, and I purchased the ticket through the Pegasus app. While waiting, Erzincan Airport staff shouted war...
On November 11, 2025, at 03:15, during our Pegasus Airlines flight from Medina to Istanbul, my family of eight experienced a serious issue regarding our cabin baggage. Although we had a total of seven cabin bags, we were told that our tickets did not include cabin baggage allowance and were not allo...
On November 13, 2025, we arrived at the airport on time for our Pegasus flight from Istanbul Sabiha Gökçen to Adana at 15:45. Since we had a cat with us, we could not complete online check-in and were directed by Pegasus staff to the international terminal counters. However, there was no staff at an...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
Pegasus Airlines is an airline company based in Istanbul, Turkey. The airline regularly serves over 100 locations in Europe, Asia, and Africa. Established in 1989, it has since developed into one of Turkey's top airlines, with a fleet of more than 80 contemporary aircraft. The airline aims to offer reasonably priced air travel while upholding strict safety and customer service standards. Pegasus Airlines provides a variety of amenities to its customers, such as in-flight meals, entertainment, and online booking management. It is also popular for travelers seeking affordable and reliable air travel.