I traveled with Pegasus on June 28, 2026, on the route Vienna International Airport – Antalya – Almaty, with the booking... number 1QHY5M and ticket number 624-2225400879, under the passenger name Ainur T***. After this trip, I discovered that valuable items worth a total of 3,270 EUR were missing from
On 15/06/2026, during Pegasus Airlines flight PC690 from Istanbul Airport t...o Riyadh, scheduled at 23:55, I was asked at the boarding gate counter to p
On 30 June 2026, I purchased a round‑trip ticket between Kayseri and Izmir via Pegasus’ official website, with the depar...ture on 6 July and the return on 21 July. At every step of the purchase process, I carefully checked the dates, especially after entering my card details and before confirming the
Dear Pegasus Airlines Customer Relations, I would like to submit a compensation claim regarding my damaged baggage repor...ted upon arrival. The details of my report are as follows: FILE REFERENCE - ARNPC17030/29APR26/1427GMT NAME - M***/ TITLE/INITIALS - АМ/ GIVEN NAME - ALEXANDE/ FLIGHT/DATE - PC1281
I flew with Pegasus Airlines on flight PC977 from Sabiha Gökçen (SAW) to Berlin (BER). When I received my checked suitca...se after the flight, I saw that the zipper puller had been ripped out in such a way that the zipper can no longer be used at all, which makes the suitcase practically unusable. Thi
On Sunday, 31 May 2026, I purchased three Pegasus Airlines tickets via the Pegasus mobile app for the Bodrum – Istanbul ...Sabiha Gökçen route, with PNR number 2218A1, for myself, my wife and my disabled child. I paid a total of 15,273 TL for these tickets. Due to my disabled child’s illness, I was for
On 20.05.2026 at 06:15, during my Pegasus flight from Ercan Airport to Ankara, I noticed at the baggage claim area that ...the wheel section and the plastic part above it on my suitcase were broken. Due to this damage, my suitcase became unusable and I hold Pegasus directly responsible for this situati
On 5th February, at the check-in area of Sabiha Gökçen Airport (SAW), I was physically assaulted by a Pegasus Airlines s...taff member in front of hundreds of passengers and witnesses after seeking help regarding services that Pegasus had changed after taking payment. My elderly disabled mother, who re
I purchased a Pegasus Airlines ticket for the Istanbul–Copenhagen flight on 27 May at 09:40 with the reservation code 1U...FCC1. For this ticket I paid 18,000 BolBol points and ₺3,499.8 in total, including the Flex service and baggage. Today, when I wanted to cancel this ticket, Pegasus offered to refu
On May 18, 2026, I boarded Pegasus Airlines flight PC2530, scheduled to depart from Sabiha Gökçen Airport at 05:00 and a...rrive in Elazığ at 06:40, together with my wife and our three children, the oldest of whom is only 12 years old. The plane departed from Istanbul approximately 37 minutes late, wh
On May 7, 2026, I booked a rental car through the Pegasus mobile app with reservation number TR996448890 and paid ₺7,716....02 by credit card. When I went to the Windy Cars office at Çukurova Airport in Mersin, Türkiye, to pick up the car, I was shocked to learn that my reservation had been cancelled w
I booked two Pegasus Airlines tickets via Lastminute.com for the route Stuttgart – Istanbul Sabiha Gökcen – Stuttgart un...der the name Biljana Vojnovic, using the email address biljanavojn***@icloud.com. The outbound flight was on 4 May, flight PC970 from Stuttgart to Istanbul Sabiha Gökcen at 14:20–1
On my May 2, 2026 flight PC982 from Berlin Brandenburg to Istanbul Sabiha Gökçen (PNR: 1TDRGV, seat: 31D), I placed my c...abin baggage (my backpack) in the overhead compartment following the explicit instructions of the Pegasus cabin crew. My Apple MacBook Pro 16" M1 Pro (2021) personal laptop was ins
I experienced a serious inconvenience with Pegasus Airlines before my April 27 Eindhoven–Istanbul flight. As a BolBol me...mber, I wanted to use my accumulated BolPoints to purchase additional cabin baggage. However, for about a week, I repeatedly tried on different devices, but the system consistently
I travelled with Pegasus Airlines on 12 January 2026 from Skopje to Istanbul on flight PC352 and then from Istanbul to K...arachi on flight PC130 under the name Ayan A***, booking reference (PNR) 1JW9G2. When I arrived in Karachi, my checked baggage with tag number 1P529654 did not arrive. I immediatel
I purchased a Pegasus Airlines ticket through Obilet for a flight on April 10 at 7:25 PM, with PNR code 1V86K9, for a to...tal of $51. After missing the flight, I called Obilet customer service to request a tax refund for my ticket. During the call, the representative told me they were experiencing a
I purchased a Comfort Flex class ticket from Pegasus Airlines for the Sabiha Gökçen – Paris Orly flight on April 21, 202...6, at 1:25 p.m. I specifically paid extra for this ticket class to avoid any penalties or deductions in case of cancellation. However, today, when I canceled my ticket through the
I purchased a Jeddah–Istanbul flight ticket scheduled for March 24 at 09:20 via the Pegasus mobile application on Apple ...and later made a change to this ticket through the same channel. After the change, Pegasus confirmed that my ticket was active and valid. However, when I arrived at Jeddah Airport,
On March 19, after a Pegasus flight to Frankfurt, I noticed upon receiving my luggage that my suitcases were severely da...maged and that some of my belongings were missing. Due to the damage to my luggage and the stolen items, I suffered a financial loss estimated between $652 and $787. I immediately
On 01.03.2026, I purchased a ticket from Pegasus Airlines for the Trabzon–Çukurova flight dated 24.03.2026 with PNR code... 1RRPN5, and I also paid an additional fee to receive SMS notifications. However, I did not receive any SMS notification regarding this reservation. When we called customer service
I would like to report an issue I experienced on Pegasus Airlines’ London–Izmir flight on March 4, 2026. Despite the lon...g flight duration and the extended time spent at the airport, I learned that passengers are not provided with free water on international flights, and that water is only available
On March 23, 2026, during my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Zurich (ZRH) under booking reference 1T...7BPQ, I was unfairly charged for baggage at the gate despite having unused baggage allowance included in my ticket. My ticket clearly included 20 kg of checked baggage, a 10 kg ca
On 20.07.2026 I flew with Pegasus Airlines on flight PC1151 from Sabiha Gökçen (SAW) to Nice, and my checked luggage nev...er arrived at Nice. After waiting for hours and repeatedly trying to reach Pegasus customer support without any success, I had to research the process on my own and discovered that
Pegasus Airlines is a Turkish low-cost airline operated by Pegasus Hava Taşımacılığı A.Ş.. The company was founded in 1990 and is owned by Esas Holding.
Customer support email: [email protected]
Customer services phone: 0888 228 12 12
Headquarters phone: +90 216 560 70 00
Pegasus Airlines operates in the aviation and travel industry, offering low-cost domestic and international flights through its website, mobile app, call center, and partner sales channels.
User sentiment around Pegasus Airlines is mixed to negative on complaint-focused platforms, with many passengers reporting issues related to support, baggage, refunds, and flight disruptions.
If you’ve experienced issues with Pegasus Airlines, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
