I had a reservation with Pegasus Airlines on flight PC752 from Algeria to Istanbul on 04.08.2026. This flight was cancel...led and I was not given a clear and satisfactory explanation for the cancellation. When I contacted Pegasus customer service, they told me that I had been informed 14 days in advan
I booked Pegasus Airlines flights for 19 August on the Istanbul Sabiha Gökçen (SAW) – Manchester (MAN) route via Booking....com under PNRs 2BM7NK and 2BM8CL, with e-ticket number 6242261078333. My correct passport name is “QASAM M*** B***”, but the issued ticket shows my first name as “QASIM” instead o
We are writing to lodge an urgent and serious complaint regarding a catastrophic situation we experienced on 9 August 20...26 on Flight PC 1157 from Istanbul Sabiha Gökçen (SAW) to Dublin (DUB), operated by Pegasus Airlines. Due to gross negligence, severe communication failures and abusive behaviour b
On 15 August, I was scheduled to travel with Pegasus Airlines on the Muş–Istanbul Sabiha Gökçen flight. This flight was ...delayed for about 5 hours, and as a result of this long delay I missed my connecting flight and my travel plans were seriously disrupted. Due to this delay and the missed connectio
On 23 July 2026 I was on the Pegasus Airlines flight from Istanbul Sabiha Gökçen to Basel, with a ticket issued in the n...ame of Murat Y***. My ticket included 20 kg of checked baggage allowance. At the airport, despite having this checked baggage right, I was told due to a system error they would not
I had a booking with Pegasus on flight PC399 on 5 February 2026, under PNR 1B8HHR and the email address v.sergee***@yand...ex.ru. Pegasus later changed the flight number, and as a result my previously purchased seat selection was canceled. Although I had already paid $120 for this service, it was not t
I traveled with Pegasus on June 28, 2026, on the route Vienna International Airport – Antalya – Almaty, with the booking... number 1QHY5M and ticket number 624-2225400879, under the passenger name Ainur T***. After this trip, I discovered that valuable items worth a total of 3,270 EUR were missing from
On 15/06/2026, during Pegasus Airlines flight PC690 from Istanbul Airport t...o Riyadh, scheduled at 23:55, I was asked at the boarding gate counter to p
On 30 June 2026, I purchased a round‑trip ticket between Kayseri and Izmir via Pegasus’ official website, with the depar...ture on 6 July and the return on 21 July. At every step of the purchase process, I carefully checked the dates, especially after entering my card details and before confirming the
"Got refund"
I flew with Pegasus Airlines on flight PC977 from Sabiha Gökçen (SAW) to Berlin (BER). When I received my checked suitca...se after the flight, I saw that the zipper puller had been ripped out in such a way that the zipper can no longer be used at all, which makes the suitcase practically unusable. Thi
On Sunday, 31 May 2026, I purchased three Pegasus Airlines tickets via the Pegasus mobile app for the Bodrum – Istanbul ...Sabiha Gökçen route, with PNR number 2218A1, for myself, my wife and my disabled child. I paid a total of 15,273 TL for these tickets. Due to my disabled child’s illness, I was for
On 20.05.2026 at 06:15, during my Pegasus flight from Ercan Airport to Ankara, I noticed at the baggage claim area that ...the wheel section and the plastic part above it on my suitcase were broken. Due to this damage, my suitcase became unusable and I hold Pegasus directly responsible for this situati
On 5th February, at the check-in area of Sabiha Gökçen Airport (SAW), I was physically assaulted by a Pegasus Airlines s...taff member in front of hundreds of passengers and witnesses after seeking help regarding services that Pegasus had changed after taking payment. My elderly disabled mother, who re
I purchased a Pegasus Airlines ticket for the Istanbul–Copenhagen flight on 27 May at 09:40 with the reservation code 1U...FCC1. For this ticket I paid 18,000 BolBol points and ₺3,499.8 in total, including the Flex service and baggage. Today, when I wanted to cancel this ticket, Pegasus offered to refu
On May 18, 2026, I boarded Pegasus Airlines flight PC2530, scheduled to depart from Sabiha Gökçen Airport at 05:00 and a...rrive in Elazığ at 06:40, together with my wife and our three children, the oldest of whom is only 12 years old. The plane departed from Istanbul approximately 37 minutes late, wh
On May 7, 2026, I booked a rental car through the Pegasus mobile app with reservation number TR996448890 and paid ₺7,716....02 by credit card. When I went to the Windy Cars office at Çukurova Airport in Mersin, Türkiye, to pick up the car, I was shocked to learn that my reservation had been cancelled w
I booked two Pegasus Airlines tickets via Lastminute.com for the route Stuttgart – Istanbul Sabiha Gökcen – Stuttgart un...der the name Biljana Vojnovic, using the email address biljanavojn***@icloud.com. The outbound flight was on 4 May, flight PC970 from Stuttgart to Istanbul Sabiha Gökcen at 14:20–1
On my May 2, 2026 flight PC982 from Berlin Brandenburg to Istanbul Sabiha Gökçen (PNR: 1TDRGV, seat: 31D), I placed my c...abin baggage (my backpack) in the overhead compartment following the explicit instructions of the Pegasus cabin crew. My Apple MacBook Pro 16" M1 Pro (2021) personal laptop was ins
I experienced a serious inconvenience with Pegasus Airlines before my April 27 Eindhoven–Istanbul flight. As a BolBol me...mber, I wanted to use my accumulated BolPoints to purchase additional cabin baggage. However, for about a week, I repeatedly tried on different devices, but the system consistently
I travelled with Pegasus Airlines on 12 January 2026 from Skopje to Istanbul on flight PC352 and then from Istanbul to K...arachi on flight PC130 under the name Ayan A***, booking reference (PNR) 1JW9G2. When I arrived in Karachi, my checked baggage with tag number 1P529654 did not arrive. I immediatel
I purchased a Pegasus Airlines ticket through Obilet for a flight on April 10 at 7:25 PM, with PNR code 1V86K9, for a to...tal of $51. After missing the flight, I called Obilet customer service to request a tax refund for my ticket. During the call, the representative told me they were experiencing a
On April 9, 2026, I checked in my medium-sized purple suitcase (EHS brand), made of high-quality polycarbonate, for my P...egasus Airlines flight PC1872 from Antalya to Ercan Airport in Cyprus. The suitcase was in solid condition and packed at a normal capacity when I handed it over. After the flight,
I purchased a Comfort Flex class ticket from Pegasus Airlines for the Sabiha Gökçen – Paris Orly flight on April 21, 202...6, at 1:25 p.m. I specifically paid extra for this ticket class to avoid any penalties or deductions in case of cancellation. However, today, when I canceled my ticket through the
Pegasus Airlines is a Turkish low-cost airline operated by Pegasus Hava Taşımacılığı A.Ş.. The company was founded in 1990 and is owned by Esas Holding.
Customer support email: [email protected]
Customer services phone: 0888 228 12 12
Headquarters phone: +90 216 560 70 00
Pegasus Airlines operates in the aviation and travel industry, offering low-cost domestic and international flights through its website, mobile app, call center, and partner sales channels.
User sentiment around Pegasus Airlines is mixed to negative on complaint-focused platforms, with many passengers reporting issues related to support, baggage, refunds, and flight disruptions.
If you’ve experienced issues with Pegasus Airlines, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
