I am a member of the Pegasus BolBol program and for more than a year my BolBol account has been restricted on the ground...s of “acting contrary to regulations”. At the time the restriction was imposed I did not focus on it because I had no urgent need to use my points, but now that I want to benefit f
On 7 October 2026, I flew with Pegasus Airlines on the 10:50 flight from Istanbul Sabiha Gökçen to Antalya with PNR numb...er 2GNKT5. Because I had to rush to the emergency transfer vehicle after landing, I grabbed my suitcase quickly and only realised the situation when I arrived at the hotel. I had t
I experienced serious inconvenience with my family on Pegasus Airlines flight PC2001, departing from Antalya at 07:35 on... October 4, 2026. We purchased our tickets online, completed online check-in, and selected our seats. Before the flight, the staff informed us that the flight had been oversold. We
My suitcase was severely damaged during my Pegasus flight on 30 September 2026 from İstanbul to Paris. When I collected ...my luggage at Paris Orly Airport on the same day, I saw that the zipper sliders were completely broken off, the zipper track was damaged and there was a visible dent on the upper p
I purchased a direct flight with Pegasus Airlines for the route Çukurova Uluslararası Havalimanı – Köln, flight PC1583 o...n 24.01.2027 at 04:05, with PNR 28W78E. I specifically chose this direct Pegasus flight, even though there were cheaper options with other airlines, because it was advertised as a
On 21 September 2026, I was scheduled to fly with Pegasus on flight 2erh8a from Istanbul Sabiha Gökçen to Antalya at 16:...20. More than 45 minutes before departure, I went to the baggage drop-off counter. Despite this, the staff member refused to take my baggage, claiming that the time limit had passe
On 12 July 2026 I flew with Pegasus on flight PC1258 from Sabiha Gökçen Airport to Amsterdam Schiphol. When I received m...y suitcase at Schiphol, I saw that my hard-shell luggage was totally broken, with serious cracks and damage on the body. I reported the situation to Pegasus and since then I have c
I had a reservation with Pegasus Airlines on flight PC752 from Algeria to Istanbul on 04.08.2026. This flight was cancel...led and I was not given a clear and satisfactory explanation for the cancellation. When I contacted Pegasus customer service, they told me that I had been informed 14 days in advan
I booked Pegasus Airlines flights for 19 August on the Istanbul Sabiha Gökçen (SAW) – Manchester (MAN) route via Booking....com under PNRs 2BM7NK and 2BM8CL, with e-ticket number 6242261078333. My correct passport name is “QASAM M*** B***”, but the issued ticket shows my first name as “QASIM” instead o
We are writing to lodge an urgent and serious complaint regarding a catastrophic situation we experienced on 9 August 20...26 on Flight PC 1157 from Istanbul Sabiha Gökçen (SAW) to Dublin (DUB), operated by Pegasus Airlines. Due to gross negligence, severe communication failures and abusive behaviour b
On 15 August, I was scheduled to travel with Pegasus Airlines on the Muş–Istanbul Sabiha Gökçen flight. This flight was ...delayed for about 5 hours, and as a result of this long delay I missed my connecting flight and my travel plans were seriously disrupted. Due to this delay and the missed connectio
On 23 July 2026 I was on the Pegasus Airlines flight from Istanbul Sabiha Gökçen to Basel, with a ticket issued in the n...ame of Murat Y***. My ticket included 20 kg of checked baggage allowance. At the airport, despite having this checked baggage right, I was told due to a system error they would not
I had a booking with Pegasus on flight PC399 on 5 February 2026, under PNR 1B8HHR and the email address v.sergee***@yand...ex.ru. Pegasus later changed the flight number, and as a result my previously purchased seat selection was canceled. Although I had already paid $120 for this service, it was not t
I traveled with Pegasus on June 28, 2026, on the route Vienna International Airport – Antalya – Almaty, with the booking... number 1QHY5M and ticket number 624-2225400879, under the passenger name Ainur T***. After this trip, I discovered that valuable items worth a total of 3,270 EUR were missing from
On 15/06/2026, during Pegasus Airlines flight PC690 from Istanbul Airport t...o Riyadh, scheduled at 23:55, I was asked at the boarding gate counter to p
On 30 June 2026, I purchased a round‑trip ticket between Kayseri and Izmir via Pegasus’ official website, with the depar...ture on 6 July and the return on 21 July. At every step of the purchase process, I carefully checked the dates, especially after entering my card details and before confirming the
"Got refund"
I flew with Pegasus Airlines on flight PC977 from Sabiha Gökçen (SAW) to Berlin (BER). When I received my checked suitca...se after the flight, I saw that the zipper puller had been ripped out in such a way that the zipper can no longer be used at all, which makes the suitcase practically unusable. Thi
On Sunday, 31 May 2026, I purchased three Pegasus Airlines tickets via the Pegasus mobile app for the Bodrum – Istanbul ...Sabiha Gökçen route, with PNR number 2218A1, for myself, my wife and my disabled child. I paid a total of 15,273 TL for these tickets. Due to my disabled child’s illness, I was for
On 20.05.2026 at 06:15, during my Pegasus flight from Ercan Airport to Ankara, I noticed at the baggage claim area that ...the wheel section and the plastic part above it on my suitcase were broken. Due to this damage, my suitcase became unusable and I hold Pegasus directly responsible for this situati
On 5th February, at the check-in area of Sabiha Gökçen Airport (SAW), I was physically assaulted by a Pegasus Airlines s...taff member in front of hundreds of passengers and witnesses after seeking help regarding services that Pegasus had changed after taking payment. My elderly disabled mother, who re
I purchased a Pegasus Airlines ticket for the Istanbul–Copenhagen flight on 27 May at 09:40 with the reservation code 1U...FCC1. For this ticket I paid 18,000 BolBol points and ₺3,499.8 in total, including the Flex service and baggage. Today, when I wanted to cancel this ticket, Pegasus offered to refu
On May 18, 2026, I boarded Pegasus Airlines flight PC2530, scheduled to depart from Sabiha Gökçen Airport at 05:00 and a...rrive in Elazığ at 06:40, together with my wife and our three children, the oldest of whom is only 12 years old. The plane departed from Istanbul approximately 37 minutes late, wh
On May 7, 2026, I booked a rental car through the Pegasus mobile app with reservation number TR996448890 and paid ₺7,716....02 by credit card. When I went to the Windy Cars office at Çukurova Airport in Mersin, Türkiye, to pick up the car, I was shocked to learn that my reservation had been cancelled w
Pegasus Airlines is a Turkish low-cost airline operated by Pegasus Hava Taşımacılığı A.Ş.. The company was founded in 1990 and is owned by Esas Holding.
Customer support email: [email protected]
Customer services phone: 0888 228 12 12
Headquarters phone: +90 216 560 70 00
Pegasus Airlines operates in the aviation and travel industry, offering low-cost domestic and international flights through its website, mobile app, call center, and partner sales channels.
User sentiment around Pegasus Airlines is mixed to negative on complaint-focused platforms, with many passengers reporting issues related to support, baggage, refunds, and flight disruptions.
If you’ve experienced issues with Pegasus Airlines, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
