I made a reservation through Hotels.com for Holiday Village Turkey in Ortaca, Muğla, for the dates of July 11–15. The re...servation was made for 2 adults and 2 children. However, when I contacted the hotel directly to confirm the booking details, I was informed that their system only showed a reservat
I made reservation number 72075537430997 through Hotels.com for a stay at Sianji Well-Being Resort in Bodrum from June 1...7, 2026, to June 20, 2026. After completing the booking, I discovered that the same hotel and stay dates were available on another travel platform for approximately $1,339, while H
On March 28, 2026, I made a reservation through Hotels.com for a stay at Swandor Palace Topkapı from September 1–5, 2026..., under the name O****** Ç*****. The reservation was paid in full with a single credit card transaction totaling approximately $1,484. Following the purchase, I received a confirm
On May 17, 2026, I made a reservation through Hotels.com for my honeymoon at Mandalina Hotel in Kaş. A total of approxim...ately $2,095 was charged to my credit card. The reservation was created under the name S**** A****, and the refund reference number shown in the system is 72074454651390. What con
On June 8, 2026, I made a hotel reservation through Hotels.com for a total amount of €278. Immediately after completing ...the booking, I realized that I had accidentally selected the wrong hotel. As soon as I noticed the mistake, I submitted a cancellation request within just a few minutes of making t
I tried to book a car rental through Hotels.com at New York Airport but kept getting an error during the booking process... and could not complete my reservation. I attempted to book a car for pick-up on 1 June and drop-off on 2 June at around 11:00 in the evening, but every time I tried, an error appe
I made a reservation for Nevali Hotel Şanlıurfa through Hotels.com approximately one month before my planned stay, using... the Hotels.com website/app for dates in May 2026. The reservation was listed as pay at the hotel, and I received confirmation that the booking had been successfully completed. Ho
I made a reservation for Leila Mansion Hotel in Tekirdağ via Hotels.com on 12 May and fully paid the accommodation fee o...f ₺2,992 by credit card at the time of booking. My Hotels.com reservation/confirmation number is 72074260696981. On 13 May, when I went to the hotel to check in in the evening, I w
Between April 23–26, I made a reservation through Hotels.com, under their “Hotels.com Guarantee,” at a property called A...bant Vadi for a 3-night stay in a one large bed room. I paid over $550 in total for this booking. However, when I arrived at the hotel, both the room and the overall property were
I made a fully prepaid reservation through Hotels.com at Guangzhou Guangyun Hotel, located at 138 Zhongshan Avenue West,... Guangzhou, Guangdong, 510000, China. The total cost of the reservation was approximately $700, and I paid the full amount on March 4, 2026. After the booking was confirmed and pa
Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 ...– February 15, 2026, paying $160 by credit card (Reservation No: 72070483216966). On February 13, 2026, at approximately 11:00 PM, we checked into the hotel and were shown to our
On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the co...nfirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca
On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7,... 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made. Despite the time that has passed, the amount I paid has not been ref
I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380.... Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the
I made a reservation through Hotels.com for a stay at the Britannia Hyde Park Hotel in London for the dates December 28 ...– January 3. However, due to a date selection mistake in the system, I accidentally selected January 28 – February 3 instead. Despite this, when I went to the hotel on December 28
I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked ...with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all.
"Problem has been solved. Manager returned extra charge as a refund to into my bank account. Cheers"
I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with ...booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st
On October 23, 2025, I made a reservation through Hotels.com for the hotel Wyndham Garden Munich Messe for my family of ...three, with check-in on December 8, 2025 and check-out on December 12, 2025. While searching, I specifically selected the “free cancellation” filter, and because the reservation ap
By logging into my Hotels.com account using my own email address and password, I booked several accommodations through t...he app for my trips to Prague, Rome, Venice, and Milan. Even though I made all of my reservations while logged into my member account, my reward nights appear to be missing in the
On the evening of October 22, at 7:30 p.m., I made a reservation for Orhan Hotel through Hotels.com and arrived at the h...otel around 8:00 p.m. However, the hotel staff said they couldn’t see my reservation confirmation, that there were no available rooms, and that a room would be ready in about an ho
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between Decem...ber 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc
Today, I booked Premier Inn London City – Tower Hill through Hotels.com (Reservation No: 72066589531356) and completed t...he payment without any issues. However, in my reservation details, the name of the second guest (E** Ö***) does not appear. I request that the second guest’s name also be added to
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and p...aid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe
Hotels.com is an online travel booking platform owned by Expedia Group. Founded in 1991, the company provides hotel reservations, vacation stays, and travel-related booking services for customers worldwide.
Customer support website: Hotels.com Help Center and live chat support
Customer support email: [email protected]
Customer support phone number: 1-800-246-8357
Hotels.com operates in the online travel agency and hospitality booking industry. The platform allows travelers to search, compare, and reserve accommodations ranging from budget hotels to luxury resorts.
User sentiment is largely mixed to negative, with many complaints related to booking issues, refunds, and customer service responsiveness.
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