I have been trying to contact Hotels.com customer service about a new reservation I want to make, but the local phone nu...mber listed on their website is not working. I called this number yesterday and again today, and each time the call disconnects without connecting me to anyone. Because of this pro
I made a booking through this line on 18 June for a stay at The STRAT Hotel, Casino & Tower in Las Vegas for the dates 1...7–18 June. The payment was taken from me, but I never received any confirmation email and my reservation is not confirmed in the system. At this point I am unable to reach proper s
I made a room reservation through Hotels.com for a stay in Auburn, United States, for the dates 20–21 June. I later deci...ded to cancel this booking and requested a cancellation, but despite my efforts, the process has not been handled properly. My booking reference is 738127875. I contacted Hotels.co
I made a reservation through Hotels.com for Holiday Village Turkey in Ortaca, Muğla, for the dates of July 11–15. The re...servation was made for 2 adults and 2 children. However, when I contacted the hotel directly to confirm the booking details, I was informed that their system only showed a reservat
I made reservation number 72075537430997 through Hotels.com for a stay at Sianji Well-Being Resort in Bodrum from June 1...7, 2026, to June 20, 2026. After completing the booking, I discovered that the same hotel and stay dates were available on another travel platform for approximately $1,339, while H
On March 28, 2026, I made a reservation through Hotels.com for a stay at Swandor Palace Topkapı from September 1–5, 2026..., under the name O****** Ç*****. The reservation was paid in full with a single credit card transaction totaling approximately $1,484. Following the purchase, I received a confirm
On May 17, 2026, I made a reservation through Hotels.com for my honeymoon at Mandalina Hotel in Kaş. A total of approxim...ately $2,095 was charged to my credit card. The reservation was created under the name S**** A****, and the refund reference number shown in the system is 72074454651390. What con
On June 8, 2026, I made a hotel reservation through Hotels.com for a total amount of €278. Immediately after completing ...the booking, I realized that I had accidentally selected the wrong hotel. As soon as I noticed the mistake, I submitted a cancellation request within just a few minutes of making t
I tried to book a car rental through Hotels.com at New York Airport but kept getting an error during the booking process... and could not complete my reservation. I attempted to book a car for pick-up on 1 June and drop-off on 2 June at around 11:00 in the evening, but every time I tried, an error appe
I made a reservation for Nevali Hotel Şanlıurfa through Hotels.com approximately one month before my planned stay, using... the Hotels.com website/app for dates in May 2026. The reservation was listed as pay at the hotel, and I received confirmation that the booking had been successfully completed. Ho
I made a reservation for Leila Mansion Hotel in Tekirdağ via Hotels.com on 12 May and fully paid the accommodation fee o...f ₺2,992 by credit card at the time of booking. My Hotels.com reservation/confirmation number is 72074260696981. On 13 May, when I went to the hotel to check in in the evening, I w
Between April 23–26, I made a reservation through Hotels.com, under their “Hotels.com Guarantee,” at a property called A...bant Vadi for a 3-night stay in a one large bed room. I paid over $550 in total for this booking. However, when I arrived at the hotel, both the room and the overall property were
I made a fully prepaid reservation through Hotels.com at Guangzhou Guangyun Hotel, located at 138 Zhongshan Avenue West,... Guangzhou, Guangdong, 510000, China. The total cost of the reservation was approximately $700, and I paid the full amount on March 4, 2026. After the booking was confirmed and pa
Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 ...– February 15, 2026, paying $160 by credit card (Reservation No: 72070483216966). On February 13, 2026, at approximately 11:00 PM, we checked into the hotel and were shown to our
On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the co...nfirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca
On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7,... 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made. Despite the time that has passed, the amount I paid has not been ref
I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380.... Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the
I made a reservation through Hotels.com for a stay at the Britannia Hyde Park Hotel in London for the dates December 28 ...– January 3. However, due to a date selection mistake in the system, I accidentally selected January 28 – February 3 instead. Despite this, when I went to the hotel on December 28
I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked ...with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all.
"Problem has been solved. Manager returned extra charge as a refund to into my bank account. Cheers"
I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with ...booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st
On October 23, 2025, I made a reservation through Hotels.com for the hotel Wyndham Garden Munich Messe for my family of ...three, with check-in on December 8, 2025 and check-out on December 12, 2025. While searching, I specifically selected the “free cancellation” filter, and because the reservation ap
By logging into my Hotels.com account using my own email address and password, I booked several accommodations through t...he app for my trips to Prague, Rome, Venice, and Milan. Even though I made all of my reservations while logged into my member account, my reward nights appear to be missing in the
On the evening of October 22, at 7:30 p.m., I made a reservation for Orhan Hotel through Hotels.com and arrived at the h...otel around 8:00 p.m. However, the hotel staff said they couldn’t see my reservation confirmation, that there were no available rooms, and that a room would be ready in about an ho
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between Decem...ber 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc
Hotels.com is a major online accommodation booking platform that helps travelers find and reserve lodging around the world. Originally founded in 1991 as the Hotel Reservations Network, the company rebranded to Hotels.com in 2002. It currently operates as a subsidiary of Expedia Group.
Hotels.com operates within the online travel and hospitality industry, acting as an aggregator and booking engine. It provides a digital marketplace for travelers to find accommodations and manage their trips.
While many travelers use the platform without issue, overall user sentiment on independent review sites is often negative, with consumers highlighting significant difficulties in getting timely and effective assistance when travel plans go wrong.
If you have experienced issues with Hotels.com, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
