Between April 23–26, I made a reservation through Hotels.com, under their “Hotels.com Guarantee,” at a property called Abant Vadi for a 3-night stay in a one large bed room. I paid over $550 in total for this booking. However, when I arrived at the hotel, both the room and the overall property were...
I made a fully prepaid reservation through Hotels.com at Guangzhou Guangyun Hotel, located at 138 Zhongshan Avenue West, Guangzhou, Guangdong, 510000, China. The total cost of the reservation was approximately $700, and I paid the full amount on March 4, 2026. After the booking was confirmed and pa...
Through Hotels.com, I made a reservation at Göreme Valley Cave House in Nevşehir Göreme for the dates February 13, 2026 – February 15, 2026, paying $160 by credit card (Reservation No: 72070483216966). On February 13, 2026, at approximately 11:00 PM, we checked into the hotel and were shown to our ...
On January 6, I made a hotel reservation through Hotels.com. Even though I selected Saturday night in the system, the confirmation email showed Sunday night instead. In addition, although I selected three guests, the reservation was confirmed as 2 adults and 1 infant. As soon as I noticed this, I ca...
On November 23, I made a credit card reservation through Hotels.com for Thalassa Apart Hotel for the dates December 6–7, 2025, with a total amount of approximately $312 USD. I canceled this reservation on the same day it was made. Despite the time that has passed, the amount I paid has not been ref...
I made a reservation at Britannia Hyde Park Hotel in London through Hotels.com, under reservation number 72069407475380. Payment of 28,922.36 TL was taken on 24 December. My intention was to stay at the hotel from 28 December 2025 until 3 January 2026. However, due to an honest booking mistake, the ...
I made a reservation through Hotels.com for a stay at the Britannia Hyde Park Hotel in London for the dates December 28 – January 3. However, due to a date selection mistake in the system, I accidentally selected January 28 – February 3 instead. Despite this, when I went to the hotel on December 28 ...
I canceled my Hotels.com reservation number 72069622182132 for White City Beach Hotel on January 1, 2026. Although the total reservation amount was approximately $838 USD, this amount has not been refunded to my credit card. After canceling the reservation, I did not receive any information about t...
I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all. ...
"Problem has been solved. Manager returned extra charge as a refund to into my bank account. Cheers"
I made a reservation via Hotels.com for Frimley Lodge Motel from 24th until 27th under the name Christiane Farias, with booking/itinerary number 73307131220810. For this same stay, my card was charged twice, so I have been double charged for one single reservation. Both payments appear on my card st...
On October 23, 2025, I made a reservation through Hotels.com for the hotel Wyndham Garden Munich Messe for my family of three, with check-in on December 8, 2025 and check-out on December 12, 2025. While searching, I specifically selected the “free cancellation” filter, and because the reservation ap...
By logging into my Hotels.com account using my own email address and password, I booked several accommodations through the app for my trips to Prague, Rome, Venice, and Milan. Even though I made all of my reservations while logged into my member account, my reward nights appear to be missing in the ...
On the evening of October 22, at 7:30 p.m., I made a reservation for Orhan Hotel through Hotels.com and arrived at the hotel around 8:00 p.m. However, the hotel staff said they couldn’t see my reservation confirmation, that there were no available rooms, and that a room would be ready in about an ho...
I made my reservation number 72066894285522 on Hotels.com to stay at the Hilton Podgorica Montenegro hotel between December 24 and December 28. However, due to recent developments between countries, I was unable to obtain a visa and therefore cannot make my trip. For this reason, I requested to canc...
On September 27–28, we stayed at Olenda Cappadocia Hotel through Hotels.com with reservation number 72066496559349. When we returned from dinner, we were unable to open our room door, and the hotel staff had to break the door open. We pointed out that this was a serious safety risk and requested ano...
Today, I booked Premier Inn London City – Tower Hill through Hotels.com (Reservation No: 72066589531356) and completed the payment without any issues. However, in my reservation details, the name of the second guest (E** Ö***) does not appear. I request that the second guest’s name also be added to...
On September 25, 2025, we booked a one-night stay at Caner Hotel through Hotels.com (Itinerary No: 72066559547729) and paid a total of ₺1,227.50 by credit card. However, when we arrived, the room conditions did not match the photos shown on the website at all. There was hair, dust, and dirt everywhe...
We booked a reservation through Hotels.com for Grand Ödemiş Kılıçarslan Hotel. However, when we arrived in Denizli, we discovered that there was no such hotel. When we first called the contact number provided, no one answered. Later, when the call was picked up, we were told that the place was not a...
I booked a stay at La Bella Hotel in Taksim, Istanbul through Hotels.com for November 22 check-in and November 23 check-out. On September 22, I canceled this reservation through the Hotels.com mobile app after paying a total of ₺541.23. However, even after 2 days, no refund has been issued to me. A...
On September 23, 2025, my reservation at Narvella House Hotel (Itinerary No: 72066368398596) was canceled unilaterally by Hotels.com, even though I never canceled it myself. My booking and payment had already been completed, and I had even purchased my flight tickets. However, three days later, I re...
I stayed at Majeste Hotel in Gümbet, Bodrum from September 9 to September 13, booking through Hotels.com with reservation number 72065210236317. Although the hotel was advertised as all-inclusive, management claimed they were closing down and provided no services at all, saying that nothing was avai...
On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...
On September 13–15, 2025, my spouse and I stayed for two nights at Didim Beach Resort Hotel, booked through Hotels.com under travel itinerary 72066154619982, for which I paid ₺4,500 by credit card. While the room cleanliness was somewhat acceptable, the balcony was extremely dirty, and the biggest d...
On September 2, 2025, I, Zeynep Özdoğan, made a reservation through Hotels.com for a room accommodating five people at the Four Points Flex by Sheraton Çukurambar hotel. Within less than 24 hours, I decided to either cancel one of the reservations or change the room type. I immediately contacted Hot...
Hotels.com is an online travel booking platform owned by Expedia Group. Founded in 1991, the company provides hotel reservations, vacation stays, and travel-related booking services for customers worldwide.
Customer support website: Hotels.com Help Center and live chat support
Customer support email: [email protected]
Customer support phone number: 1-800-246-8357
Hotels.com operates in the online travel agency and hospitality booking industry. The platform allows travelers to search, compare, and reserve accommodations ranging from budget hotels to luxury resorts.
User sentiment is largely mixed to negative, with many complaints related to booking issues, refunds, and customer service responsiveness.
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