On September 11, around 00:15, I placed multiple calls to reach the Hotels.com call center regarding my reservation in I...stanbul. Despite the site explicitly stating that the call center provides 24/7 service, I was unable to connect to an actual representative for a prolonged period. During the cal
"Thank you for understanding my concern"
I made a reservation through Hotels.com for a hotel in New York and stayed ...there on the 24th of this month. During my stay, I noticed that the bedshee
We booked a stay at the Old City Diyarbakir Hotel through Hotels.com for August 21–23, paying in full about 20 days in a...dvance. When we arrived at the hotel today, we discovered it was closed for renovations and out of service. Despite this, when we called Hotels.com around noon to confirm the reser
I booked a stay at the Mövenpick Hotel Izmir through Hotels.com for August 29–31, 2026, totaling $279. I completed the p...ayment on August 21, 2026, at 11:19 PM. Realizing shortly after that I had entered the wrong dates, I canceled the reservation about 10 minutes later at 11:30 PM that same night.
I made a reservation under the name Melike A**** through Hotels.com for TUI Magic Life Belek with a check-in date of Sep...tember 7, 2026. Although the total amount displayed during booking was $1,344, I noticed the following evening while checking my bank statement that $1,383 was actually charged to
Yesterday, I paid roughly $66 with my credit card through Hotels.com for a hotel stay starting tomorrow. Even though I r...eceived an itinerary number (#72078228020934) after the payment was processed, when I called the hotel, they claimed I gave them an incorrect reservation code and insisted there wa
I made a reservation through the Hotels.com app for Ramada Hotel Sivas for August 22, totaling $73. The app confirmed th...at my booking was approved and processed. However, when I contacted the hotel directly, I learned that there was no reservation under my name and that the hotel was fully booked.
I made a reservation through Hotels.com for Huzur Bungalow in Rize for August 8 at 9:00 PM. Although the exact guest cou...nt was clearly displayed in the app, when I arrived to check in, the hotel staff claimed our party was too large, refused to let us in, and stated they had immediately canceled the
I booked a one-night stay at the ZS Gordion Hotel in Polatli, Ankara under the name Duran Yadigar through Hotels.com for... August 17–18, 2026, for a total of $63, paying upfront with my credit card. My reservation was marked as confirmed in the system, and the charge posted to my credit card statement
I made a reservation for Kalevera Hotel via Hotels.com for the stay dates 16–17 August 2026 and paid a total of ₺12,900....66. I cancelled this reservation on 3 August 2026, and I have an email from Hotels.com confirming that the cancellation is free of charge and that the payment will be refunded. Des
On August 13, 2026, I made a purchase of $300 on Hotels.com using my Ziraat Bank credit card ending in 5115, which was l...isted with the descriptor "hotelcom72077952585719 TR. H". Even though the transaction SMS notification listed the charge in local currency, I noticed that it was billed as a foreig
I made a reservation for $403 through Hotels.com for a stay at Eurasia Beach Hotel from August 14–16, 2026. The payment ...was charged to my credit card, and I received a booking receipt from tr.hotels.com, yet no official tax invoice was ever issued. When I contacted the hotel directly, they informed
I made a reservation through Hotels.com for the Ramada Hotel Sivas for the night of August 19–20. Due to unforeseen circ...umstances beyond our control, we had to cancel the reservation today while there was still plenty of time before the check-in date. Despite this, not a single penny of the $83 we p
I booked a hotel in Bodrum, Mugla through Hotelz for an August 15 check-in. I initially paid using the wrong card, so I ...canceled the booking after the system explicitly showed that I was eligible for a refund on that first transaction. I then rebooked the exact same stay using a different payment ca
I made a hotel reservation through Hotels.com for August 24–26. Later, I realized I had made a mistake with the dates an...d wanted to move my stay up to August 17–19. When I spoke directly with the hotel, they told me they could help with the date change and that the modification was possible. Follow
We booked a non-refundable, 4-night reservation at Radisson Cesme through Hotels.com for August 3–7, 2026. However, due ...to a sudden medical emergency that required surgery for my spouse, we were completely unable to travel. Despite this being an urgent, unpredictable medical issue, we are left out o
On July 28, 2026, I booked a stay at Miracle Istanbul Asia Airport Hotel & SPA through Hotels.com for August 4–5, 2026, ...totaling $176 (Confirmation #72077313669524). Realizing I had selected the wrong dates, I canceled the reservation about an hour after placing it. I never checked in, never stayed
We made a reservation for L Hotel Sarigerme in Mugla through Hotels.com with a check-in time of 2:00 PM today. We arrive...d at the hotel at 2:00 PM, but we were told there was a technical issue with our room and were asked to wait until 4:00 PM. By 4:00 PM, the room was still not ready, and no one pro
I have been trying to contact Hotels.com customer service about a new reservation I want to make, but the local phone nu...mber listed on their website is not working. I called this number yesterday and again today, and each time the call disconnects without connecting me to anyone. Because of this pro
I made a booking through this line on 18 June for a stay at The STRAT Hotel, Casino & Tower in Las Vegas for the dates 1...7–18 June. The payment was taken from me, but I never received any confirmation email and my reservation is not confirmed in the system. At this point I am unable to reach proper s
I made a room reservation through Hotels.com for a stay in Auburn, United States, for the dates 20–21 June. I later deci...ded to cancel this booking and requested a cancellation, but despite my efforts, the process has not been handled properly. My booking reference is 738127875. I contacted Hotels.co
I made a reservation through Hotels.com for Holiday Village Turkey in Ortaca, Muğla, for the dates of July 11–15. The re...servation was made for 2 adults and 2 children. However, when I contacted the hotel directly to confirm the booking details, I was informed that their system only showed a reservat
I made reservation number 72075537430997 through Hotels.com for a stay at Sianji Well-Being Resort in Bodrum from June 1...7, 2026, to June 20, 2026. After completing the booking, I discovered that the same hotel and stay dates were available on another travel platform for approximately $1,339, while H
On March 28, 2026, I made a reservation through Hotels.com for a stay at Swandor Palace Topkapı from September 1–5, 2026..., under the name O****** Ç*****. The reservation was paid in full with a single credit card transaction totaling approximately $1,484. Following the purchase, I received a confirm
Hotels.com is a major online accommodation booking platform that helps travelers find and reserve lodging around the world. Originally founded in 1991 as the Hotel Reservations Network, the company rebranded to Hotels.com in 2002. It currently operates as a subsidiary of Expedia Group.
Hotels.com operates within the online travel and hospitality industry, acting as an aggregator and booking engine. It provides a digital marketplace for travelers to find accommodations and manage their trips.
While many travelers use the platform without issue, overall user sentiment on independent review sites is often negative, with consumers highlighting significant difficulties in getting timely and effective assistance when travel plans go wrong.
If you have experienced issues with Hotels.com, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
