I booked a 4-night stay at Green Bay Resort & SPA through Agoda (Reservation No: 1654477983) with check-in on October 4 and check-out on October 8. The reservation appeared confirmed in the system.
However, when I called the hotel directly, they informed me that my reservation did not exist in their system and advised me to cancel it. Based on this, I canceled my booking.
During this process, I contacted Agoda customer service and was told that my reservation was confirmed. Yet, the hotel clearly stated that they had no record of my booking. Because of this discrepancy, I request a full refund of ₺22,584.94 to the credit card I used for payment.
My refund transaction ID is 2212731-pay_edlv7evd7dhergvzjg5vkfstle, and my registered email address is ***@icloud.com.
I kindly ask that this issue be resolved quickly and that my refund be processed without further delay.
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are inv...
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
I booked a hotel through Agoda.com and received a confirmation, with the payment successfully taken from my account. I have the reservation number, reference number, and an official confirmation, yet when I arrived, the hotel had no record of my booking. This is incredibly frustrating and disappoint...
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