I forgot an item at a Marriott Hotel upon checkout and immediately called to have it shipped to me. While the hotel agreed to send it, they handled the process carelessly, failing to even include a phone number on the package. As a result, the shipment was returned, and I ended up paying for shippin...
I have stayed at the Istanbul Şişli Marriott Hotel five times over the past four months, but despite my repeated feedback, the hot stone in the spa remains broken. For a hotel of this caliber, such neglect is unacceptable. The hot stone is a key feature for me when choosing a spa, and its ongoing di...
We trusted the Marriott brand and chose to attend their Halloween event, but a series of negative experiences left us disappointed and caused us to leave early. Upon arrival, my wife’s bag was to be searched by a male staff member, which made us extremely uncomfortable. Despite expressing our conce...
I have been staying at Marriott Hotels for 10 days, and everything was going well until I decided to have dinner at the hotel. I ordered a poorly made pizza and experienced inattentive service—no table setup or proper attention from the staff. To make matters worse, the bill was ₺850, and they added...
I stayed at the Marriott Ataşehir Kayışdağı Residence concept hotel and was shocked by the unacceptable behavior of one of the staff members during breakfast. They used extremely offensive language, including a crude remark, while speaking to their colleagues. Despite us making our discomfort clear ...
During our stay at the Şişli Marriot, the pool and wet area facilities were shockingly unhygienic and poorly supervised, leading to serious health issues for my group. Despite repeatedly reporting concerns, no action was taken to address the unsanitary conditions. Tourists entering the pool in inapp...
On July 28, 2024, my partner and I had a dinner reservation at the Izmir Marriott Hotel restaurant. During the evening, as we moved to enjoy the live music, a female customer continuously recorded videos in a way that disturbed us. Within 15 minutes, she recorded at least 10 videos, deliberately poi...
I have stayed at Delta Hotels by Marriott Istanbul West multiple times without any issues. However, during my most recent stay, I specifically asked the hotel's sales representative to ensure my loyalty points were credited before I completed my stay and payment. It has now been almost a month, and...
I recently renewed my gym membership at Marriott Le Meridien Etiler, but my experience has been nothing short of shocking and unacceptable. I was away for eight months, and in that time, both hotel management and the gym environment have drastically declined. The once welcoming and professional atmo...
On March 2, 2024, my three girlfriends and I booked a room at the Marriott İzmir for a very special occasion—our friend’s bachelorette celebration. We specifically chose this hotel because of its beautiful rooftop bar and poolside atmosphere, where we planned to relax, sip cocktails, and enjoy the s...
There’s an E-Şarj station listed at the Marriott Hotel in Alsancak, İzmir, which is supposed to be operational 24/7. I double-checked this by calling both the E-Şarj app support and customer service—they clearly confirmed that the station was active and ready for use. However, when I arrived at the...
On February 20th, I arrived at the Marriott Hotel and tried to check in around 2:00 PM. I was informed that the official check-in time was 3:00 PM, and that my room wasn’t ready yet. That was fine—I understood and waited in the hotel. But what’s completely unacceptable is that when I returned to the...