I am writing regarding an ongoing and unresolved issue with our IKEA sofa in Germany, which is covered by a 10-year guarantee. The sofa cushions are in very poor condition, and because of this, we contacted IKEA on February 3, 2026, to request support under the guarantee. We were informed that a te...
On 16.08.2025, I purchased a HEMNES double bed from IKEA, relying on the durability and quality claims presented at the time of sale. However, after approximately four months of use, a serious problem occurred. The bed has been used under normal conditions by my daughter, who weighs only 40–50 kg. A...
I purchased an Ikea HAGERNÄS kitchen table from the Ikea Bayrampaşa store in Istanbul and assembled it myself on December 28, 2025. During the assembly, one of the screws went through the screw hole and pierced the tabletop. There are 12 screws in total, and while 11 of them were secured properly wi...
The product I purchased from the IKEA store on October 19, 2025 arrived broken. We took a video while unpacking the product. Despite having clear evidence, the store does not accept returns and refuses to take responsibility. The damage was visible the moment the box was opened, showing that the iss...
On November 11, I purchased six items from IKEA for a total of ₺6,166, paying by credit card, and the delivery date was set for November 16. However, ...
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The product was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i...
On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h...
I placed an order through IKEA Turkey’s website, including a product named NISSAFORS, which arrived missing 18 nuts. Despite contacting support several times and providing all details, no real solution was offered. I was told I’d receive a response within 48 hours, yet days passed with no update or ...
On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I fell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no p...
I made a purchase worth over 20,000 TL from IKEA. My order number is 120810255104546, which included two Rödalm 61x91 oak frames. When I opened the box, I saw that both items were severely damaged, and I would like to request a replacement. I am also filing a complaint against the delivery company,...
On October 13, 2025, while having lunch with my son at the IKEA restaurant in Forum Bornova, we discovered a black insect residue inside my son’s drink. This situation raised serious hygiene concerns for us. I immediately reported the issue to the staff, and although they offered to replace the drin...
I purchased a Tange model drawer dresser from IKEA, and despite being under warranty, the top surface has started to swell and bubble. I reported this issue to IKEA about a month ago, but I was told that the damage was caused by water being spilled on the surface, and therefore it was considered use...
On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time...
On March 2, 2025, I purchased a console unit from IKEA Bursa. Recently, I noticed surface swelling and separation on the top and front panels of the furniture. I clean the console once a week with a dry cloth, no one is home during the day, and there has been no misuse or exposure to moisture. The p...
In the summer of 2024, I purchased a Järvfjället office chair from IKEA’s online store for ₺12,000. The current price of the same chair has now risen to ₺16,000. Unfortunately, the product has a serious manufacturing defect — the headrest is positioned about 6–7 cm too far forward, which causes my h...
I ordered a wardrobe from IKEA, but the doors were never delivered. It seems they were lost during shipping. Since I assumed all the boxes had arrived intact, I signed the delivery receipt, and now I’m being held responsible for the missing parts. Although both IKEA and the shipping company claimed...
In August 2025, we purchased a Knoxhult kitchen from the IKEA Bayrampaşa store. From the very beginning — including delivery, installation, and parts supply — we experienced serious issues at every stage. One of the items arrived damaged, delaying our installation by three weeks. Later, we discovere...
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
I purchased the Magasin model rolling pin from IKEA's online store on 25.06.2025. When I started using the product on 01.06.2025, I noticed that one of the handles was bent. My order number is: 112506241223416. When I contacted IKEA customer service regarding the issue, I was told that “there is no ...
IKEA did not fulfill my exchange request. Despite calling many times, customer service has been completely unhelpful. The package I want to exchange, which arrived broken, is still sitting in the middle of my house, and I am still waiting for them to pick it up. My dresser assembly remains unfinishe...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
I purchased a Hövag mattress from the IKEA Ümraniye store, which was sold with a 10-year warranty. For the past four months, I have been experiencing constant sagging in the mattress. This issue is noticeable every time I use it and has been seriously affecting my comfort. We chose this mattress bas...
IKEA is a global furniture retailer known for its affordable and modern designs. Founded in Sweden in 1943, the company has grown to become one of the world's largest furniture retailers, with over 400 stores in 52 countries. IKEA's mission is to create a better everyday life for many people by offering a wide range of well-designed, functional home furnishing products at affordable prices.
In addition to its physical stores, IKEA also offers online shopping and delivery services. However, as with any large retail operation, there may be instances where customers experience issues with their orders or deliveries. In such cases, IKEA has a dedicated customer support center that can assist with missing items, delayed deliveries, and other concerns. Additionally, customers can file claims and return items within a year of purchase and contact customer service through various channels such as online chat, phone, and in-store.
