WePlay

I am writing regarding an issue with my Weplay app account. On 31/12/2025, I recharged my Weplay account through Paytm with an amount of ₹10,000, but the coins have not been credited and are still not showing in my account. My Weplay account is registered with the email address rohitkrish8***@gmail....

In the past, I played the game WePlay while logged in with my Apple ID on an iPhone. I have now switched to an Android device, and I can no longer access my WePlay account or my previous progress, because I do not have the option to log in with my Apple ID on Android. I would like my existing WePlay...

I made an in-app top-up for WePlay coins through the official WePlay website on 2 January 2026 at around 5:30 PM PKT. The amount of 1500 PKR was successfully deducted from my JazzCash account, but the purchased WePlay coins were not credited to my WePlay account. The payment was processed via JazzCa...

I use the WePlay application on my Android device and my account with ID 82401*** has been repeatedly banned since last week. My account is being banned continuously around 6:52, and I have not been given any clear reason or proof about why this is happening. I have always tried to follow all the co...

I have been using the WePlay application, and about one month ago, my WePlay account was suddenly banned without any clear reason. Since then, I have not been able to access my account, and this situation has been ongoing for approximately one month. I tried to reach WePlay support about this ban, b...

On 20 December, I recharged my Weplay account for Rs 1199 to purchase coins, paying through GPay. The amount of Rs 1199 was successfully deducted from my GPay account, and the transaction ID is 535469094423. However, even though the payment went through, the Weplay coins have still not been credited...

I am now requesting a solution to an issue I have been experiencing in the Weplay game for a long time. Approximately 1.5 to 2 years ago, I purchased gold within the game. The payment was successfully charged to my card, but the gold I purchased was never added to my account. On top of that, my in-g...

I have been experiencing an ongoing problem on the WePlay iOS app on my iPhone for over a month. When I try to send gifts, the system does not deduct or use my gold as it should, so I cannot properly send gifts despite having gold in my account. My WePlay account details are as follows: username/ID:...

I am an active player in Weplay chat rooms and a user who regularly supports the platform by making significant in-game purchases. On December 17, 2025, around 7:10 AM, both my account (ID: 68715186) and my friend’s account (ID: 73992166 – Ms. G**)** were placed into ban groups and unfairly banned w...

I made two separate payments through mobile banking to load tokens into my Weplay account with ID 46518887, but in both cases, the tokens were never credited to my account. First, on August 15 at around 11:50 AM, I made a $4 payment via Ziraat Bank mobile banking. Although the payment was successfu...

My WePlay account with ID 38300959 and the name “Shiv” has been permanently banned after a completely unfair situation. Another player abused my sister with bad language, so I only kicked that person. After this, they apparently sent fake reports against my account, and since the day before yesterda...

My account has been blocked since Sunday, at 7:40 pm. Weplay said that your actions went against our community guidlines but I didn't get the proof of my action. I mean atleast give me the proofs of my actions because I know I didn't do anything. I'm requesting you, please dont banned my account i w...

I am writing regarding my WePlay account registered with the email address sdipshikha***@gmail.com, which was permanently banned on 30 November without any valid reason that I am aware of. I have always used the WePlay app in a normal and respectful way, and I have never used abusive language, viola...

I am a WePlay mobile app user from India, and my account was banned on 3 November. The message in the app says that my ID will be opened again on 5 January 2026, but I believe this ban is unfair, and I would like it to be reviewed and removed as soon as possible. The ban happened after I went to pla...

Team, I am writing to report a user for misbehavior inside a voice room on your Android platform in India. The user used abusive language and then removed me from the room without any valid reason, which created a very negative and disrespectful experience for me. Offender details are as follows: t...

I have been using the WePlay application, and my account has recently been banned at the device level without any clear reason. My WePlay ID is 64360317, and my username is “nova”. My device has been banned for about 4–5 days, and I am no longer able to access my account. I have already contacted We...

Even though I used the Weplay chat game for a long time in full compliance with the rules, my account and device have been restricted for about five months, and I believe this was done unfairly. I do not think I violated any rules, yet because of the device ban, I can no longer access my account, an...

My Weplay account has been locked for nearly two months under the reason of a “birthday review,” and because of this, I cannot access my account in any way. During this time, I have been unable to play, unable to use my account, and have been experiencing significant inconvenience. I submitted mult...

My Weplay account with the ID 32117293 was unfairly banned around 01:00 a.m. on December 4 following an incident that occurred that night. Several people entered my chat room, threatened me, and attempted to take over my account. They then contacted my family and sent threatening messages from diffe...

My Weplay account with user ID 7820217 and the username “La Angara” was banned about one hour ago for 168 hours in the “Who’s the Mole” game without any warning. I did not engage in any illegal, rule-breaking, insulting, or inappropriate behavior, speech, or voice expression of any kind. I do not a...

On December 7, 2025, at around 04:31:45, I made an in-game purchase through Weplay. My intention was to buy 3,000 gold for $6. Even though I confirmed the transaction with my Akbank card, the system instead charged me the amount corresponding to 50,000 gold, resulting in a payment far higher than wh...

I believe that the game called “the cabinet,” found in Weplay activity centers, is not suitable for children and creates an experience that feels very similar to gambling or betting. Even though real money is not visibly involved, children must purchase in-game gold in order to play the cabinet, and...