I impulsively purchased an item at IKEA and later changed my mind about keeping it. How can I return it without the receipt?

The product I purchased from the IKEA store on October 19, 2025 arrived broken. We took a video while unpacking the product. Despite having clear evidence, the store does not accept returns and refuses to take responsibility. The damage was visible the moment the box was opened, showing that the iss...

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In the summer of 2024, I purchased a Järvfjället office chair from IKEA’s online store for ₺12,000. The current price of the same chair has now risen to ₺16,000. Unfortunately, the product has a serious manufacturing defect — the headrest is positioned about 6–7 cm too far forward, which causes my h...

IKEA did not fulfill my exchange request. Despite calling many times, customer service has been completely unhelpful. The package I want to exchange, which arrived broken, is still sitting in the middle of my house, and I am still waiting for them to pick it up. My dresser assembly remains unfinishe...

On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...

I have submitted multiple return requests for my order numbered 410304258898856, both through your call center and in writing, over an extended period of time. As the product was delivered defective, this return was not optional but necessary. Since the shipping fee was invoiced together with other ...

I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...

I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...

Dear IKEA Packaging Team, it seems there is a lack of understanding regarding basic principles of physics in your packaging approach. Leaving the middle section of heavy items unsupported causes them to break during transit and arrive damaged. As a pregnant woman, I find it unreasonable and impossib...

IKEA Umraniye - Turkey: The product return service is a total mess. There is a queue machine available; however, the staff is not using it. You can never see the number that you have collected from the machine. Staff is arrogant and rude. I had to struggle for two weeks to return the product.

I purchased a footstool extension from IKEA, but two of its legs are not touching the ground. While IKEA acknowledges it's a factory defect, they insist that I bring the product back myself for a refund. I'll have to travel 250 km round trip, spending both money and time due to their mistake, causin...

I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched ...

We made a purchase, and although the total amounted to 2,320 TL, it was split into 3 installments. However, if the total had been 2,500 TL, it would have qualified for interest-free installment payments over 9 months. When we proposed returning the items in the cart for a refund and simultaneously r...

The desk I bought through IKEA's online store has reached me by owning it. Two pieces had cracks. When I reported the customer service situation, I was told to create a return request on the website and upload images of the damage. However, when uploading images, I get an error that the image contin...

I wanted to talk about how frustrating it was to buy a drawer from an Ikea store. I bought it a while ago, but it was broken, so I sent it back and asked for my money back. They told me the refund would be processed within a certain amount of time, but that time has passed and I haven't gotten anyth...