On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
I purchased delivery along with assembly and collection services in-store at IKEA on 12 August 2025. However, the delivery never took place, meaning the paid service was not performed. Despite this, I am now being asked to pay a second delivery fee in order to receive the service I have already paid...
Two weeks ago, I ordered a BILLY/Brimnes TV unit (white, 340x41x202 cm) from IKEA’s online store (Order No: 5119*********46). Upon delivery, I discovered a total of 4–5 factory-defective and damaged parts. I documented the issue with photos and videos and submitted a complaint. However, after about ...
On 26.07.2025, we entered the IKEA Antalya store. We toured the first floor and then went up to the second. My 6-year-old son had a mini scooter with him. A female security guard inside the store (I couldn’t see her badge and she didn’t give her name) told us that riding a scooter inside was not all...
I bought 26 products from the IKEA online store, and my order dated 01.07.2025 was delivered by Arvato. As you might expect with so many separate pieces, we only noticed over the weekend—while assembling everything—that one of the items was missing. According to the attached invoice, I ordered 6 Bil...
Hello, I placed an order on your online store on July 1st, but I still haven’t received it. The delivery company, Horoz Lojistik, claims that my address is “insufficient,” which is not the case. Other delivery services, such as Trendyol, Hepsiburada, and Amazon, have no problem delivering to the sam...
I purchased kitchen equipment purchasing, measuring, delivery, and installation services from the Bayrampaşa branch in Istanbul, Turkey. My tenant and Ikea had made design with using the measurement tenant provided. I went to purchase the product. The employee told me only the designer could access ...
I bought a writing board from IKEA for my child and started assembling it exactly according to the manual. I followed every step and installed all the parts properly—around 15 screws in total—without any issues. When I got to the part where the paper roll is mounted on the front, I screwed in the ri...
An outdoor metal kitchen set purchased from IKEA rusted and corroded without even being used. An inspection was carried out, and the replacement of the kitchen was approved. However, due to incomplete work by the staff managing the process, one of the units listed on the invoice was missing in the s...
I have submitted multiple return requests for my order numbered 410304258898856, both through your call center and in writing, over an extended period of time. As the product was delivered defective, this return was not optional but necessary. Since the shipping fee was invoiced together with other ...
On May 11, 2025, I made a purchase totaling ₺35,895 from your Bayrampaşa store as we were renovating my child’s room. We chose the Hemnes daybed for this purpose. Due to the need to sell existing furniture and do some painting and repairs, we completed the assembly on June 21, 2025. The next day, as...
Hello, Below, I’m sharing the details of the poor-quality service I received from IKEA and the unresolved issue. If service cannot be provided at a corporate level, then it shouldn’t be provided at all. Today I made my final call, and I will also message the management via LinkedIn during the day. I...
On June 16, 2025, around 9:00 PM, when I tried to enter the IKEA Ümraniye store, the security guard at the X-ray area stopped me and said I couldn’t enter the store with my dog in my arms. He told me that I could only bring my dog into the store, which sells pet products and claims to be pet-friendl...
On July 21, 2023, I purchased a KIVIK 5-seat corner sofa set (invoice no: 2202023000003177) from IKEA. Over time, four seat cushions and three back cushions have visibly sagged under normal use. Following my online complaint, a technician visited my home on June 8, 2025, to assess the issue. Althoug...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
"We received a response, even if it was late."
On May 18, 2025, I made a purchase from IKEA. Despite providing my invoice information completely and correctly to the cashier, the invoice was issued...
I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...
I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...
To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...
On August 23, 2023, I purchased a Friheten corner sofa set from IKEA's Ümraniye store. Although the sofa has been used only occasionally in a guest room, it began to pill heavily in less than a year. I reported the issue to IKEA. The assigned staff member stated that such wear and tear is common wit...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...
I recently bought the black JÄRVFJÄLLET chair from IKEA, and sadly, this experience hasn't met the expectations I usually have for the brand. The armrest of the chair features noticeable blue manufacturing flaws that stand out and clash with the overall design of the product. For the first time in a...
IKEA is a global furniture retailer known for its affordable and modern designs. Founded in Sweden in 1943, the company has grown to become one of the world's largest furniture retailers, with over 400 stores in 52 countries. IKEA's mission is to create a better everyday life for many people by offering a wide range of well-designed, functional home furnishing products at affordable prices.
In addition to its physical stores, IKEA also offers online shopping and delivery services. However, as with any large retail operation, there may be instances where customers experience issues with their orders or deliveries. In such cases, IKEA has a dedicated customer support center that can assist with missing items, delayed deliveries, and other concerns. Additionally, customers can file claims and return items within a year of purchase and contact customer service through various channels such as online chat, phone, and in-store.
