On 04/24/2026, I placed an order for a Fjallbo coffee table through IKEA’s mobile application. I selected the Ataköy are...a of Bakırköy, Istanbul as the delivery address. However, on 04/28/2026, I noticed that my order was marked as “delivered” in the system even though the product was never actually
I purchased an IKEA MIDDAGSMAT 24 cm non-stick pan online on November 19 under order number 121911257739936. Although I ...have never used metal utensils or anything that could damage the coating, the pan began burning food and causing it to stick within a very short time, with the issue becoming notic
Regarding my order numbered 5534***06, I had an extremely negative experience today, March 31, 2026, due to the installa...tion team sent to my address in Muratpaşa, Antalya. The service I received was far below the standards I expect from a globally recognized company like IKEA. For the bathroom cabi
"During the process I experienced with IKEA via Xolvie, my chair was completely replaced and the problem was resolved."
I ordered a desk with bookshelf from the IKEA online store on 02.02.2026, and this order was sent to me via Horoz Logist...ics. The product arrived damaged, with a visible dent on the table, even though the package itself was already dented. I contacted IKEA and was told to send the product back with A
I purchased an IKEA OFELIA bedspread online on 27 September 2025. Unfortunately, the product lost its shape and became d...eformed in approximately five months of normal use, which I do not find acceptable for this type of item. I contacted IKEA customer service about the issue, but I was told that the
"Thank you IKEA"
On 16.08.2025, I purchased a HEMNES double bed from IKEA, relying on the durability and quality claims presented at the ...time of sale. However, after approximately four months of use, a serious problem occurred. The bed has been used under normal conditions by my daughter, who weighs only 40–50 kg. A
I purchased an Ikea HAGERNÄS kitchen table from the Ikea Bayrampaşa store in Istanbul and assembled it myself on Decembe...r 28, 2025. During the assembly, one of the screws went through the screw hole and pierced the tabletop. There are 12 screws in total, and while 11 of them were secured properly wi
The product I purchased from the IKEA store on October 19, 2025 arrived broken. We took a video while unpacking the prod...uct. Despite having clear evidence, the store does not accept returns and refuses to take responsibility. The damage was visible the moment the box was opened, showing that the iss
On November 11, I purchased six items from IKEA for a total of ₺6,166, payi...ng by credit card, and the delivery date was set for November 16. However,
In August, I placed an order for a Forsand wardrobe door from the IKEA online store (Order No: 110308255901786). The pro...duct was delivered damaged, so I requested a replacement. The new product they sent was lost during shipping, and although they claimed it had been delivered to me, I proved that i
On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). ...My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h
I placed an order through IKEA Turkey’s website, including a product named NISSAFORS, which arrived missing 18 nuts. Des...pite contacting support several times and providing all details, no real solution was offered. I was told I’d receive a response within 48 hours, yet days passed with no update or
On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I f...ell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no p
"Thank you"
I made a purchase worth over 20,000 TL from IKEA. My order number is 120810255104546, which included two Rödalm 61x91 oa...k frames. When I opened the box, I saw that both items were severely damaged, and I would like to request a replacement. I am also filing a complaint against the delivery company,
On October 13, 2025, while having lunch with my son at the IKEA restaurant in Forum Bornova, we discovered a black insec...t residue inside my son’s drink. This situation raised serious hygiene concerns for us. I immediately reported the issue to the staff, and although they offered to replace the drin
I purchased a Tange model drawer dresser from IKEA, and despite being under warranty, the top surface has started to swe...ll and bubble. I reported this issue to IKEA about a month ago, but I was told that the damage was caused by water being spilled on the surface, and therefore it was considered use
On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the p...roduct was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time
On March 2, 2025, I purchased a console unit from IKEA Bursa. Recently, I noticed surface swelling and separation on the... top and front panels of the furniture. I clean the console once a week with a dry cloth, no one is home during the day, and there has been no misuse or exposure to moisture. The p
I ordered a wardrobe from IKEA, but the doors were never delivered. It seems they were lost during shipping. Since I ass...umed all the boxes had arrived intact, I signed the delivery receipt, and now I’m being held responsible for the missing parts. Although both IKEA and the shipping company claimed
In August 2025, we purchased a Knoxhult kitchen from the IKEA Bayrampaşa store. From the very beginning — including deli...very, installation, and parts supply — we experienced serious issues at every stage. One of the items arrived damaged, delaying our installation by three weeks. Later, we discovere
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. Wh...en the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv
