I purchased the Magasin model rolling pin from IKEA's online store on 25.06.2025. When I started using the product on 01.06.2025, I noticed that one of the handles was bent. My order number is: 112506241223416. When I contacted IKEA customer service regarding the issue, I was told that “there is no problem preventing its use,” and the product was not replaced. However, the item is under warranty, and I am requesting a replacement. Although the return/exchange period has passed, I believe this is a manufacturing defect and should be covered under the warranty. I kindly request that this issue be resolved.
On June 3, 2024, I made a purchase through IKEA's website. Upon the first delivery, I found that the frame of the Pax wardrobe was broken and requested an exchange. While waiting, I inspected the Pax Bergsbo wardrobe door that came with the frame and did not notice any visible defects at first glanc...
Hello, On June 30, 2024, I placed orders with the numbers 113006241423826 and 113006241429216 for eight Rönninge wooden chairs. The attached photo shows one of the chairs with a cracked part. Furthermore, unlike the other seven chairs, one part did not fit correctly. I sanded the misfitting part and...
On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I fell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no p...
On 13.09.2024, I placed an order with the number 211309241610966 through the IKEA mobile app. On 16.09.2024, I received a message stating, “Your package will be delivered today.” However, the courier company detected damage to the package and informed me that the order would be returned. Later, when...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
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