On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six times. Each time, I was told that the missing parts had been shipped, and last week I was even informed that they would arrive soon. However, despite being in the same city, it has been five days and the parts still have not arrived, nor have I received any tracking information.
I previously experienced a similar issue with a Pax wardrobe I purchased from IKEA — its defective parts were never delivered, even two years later. I do not want to go through the same frustration again.
I request that the missing assembly parts for my Malm bed be delivered as soon as possible and that my inconvenience be properly resolved.
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
Comments