IKEA Songesand Bed Broke! Warranty Claim Ignored for Three Weeks
On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I fell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no progress has been made. During this time, I have had to sleep on the floor for three weeks. I contacted customer service four times in total, sharing photos of the broken part. Each time I called, I was told that an inspector would be sent and that I would receive a response within 48 hours, but I have not received any update to this day. When I called again today, I was told, “They probably forgot; I’ll send an email.” From the beginning, no fee was requested, but due to the lack of follow-up, the repair process has not even started. I request that my issue be resolved and that repair service for my broken bed be provided as soon as possible.
I have been sleeping on the floor for a month, they only call occasionally and don't even care.
LinkedIn, X, Instagram—wherever you can think of, I’ve written, but no one responds. They say they will get back to me, but there’s no result. I’ve been sleeping on the floor for a month.
