I made a purchase worth over 20,000 TL from IKEA. My order number is 120810255104546, which included two Rödalm 61x91 oak frames. When I opened the box, I saw that both items were severely damaged, and I would like to request a replacement.
I am also filing a complaint against the delivery company, Arvato, which handled the shipment. When the courier arrived, they threw the boxes carelessly despite my warning to handle them carefully. I even said, “Please be careful; these are furniture items.” The courier replied, “I don’t handle furniture that way; I’m delivering metal parts.” However, all the products I ordered were furniture.
I request that my damaged products be replaced immediately and that my losses be compensated.
I'm still waiting for the delivery of the products I purchased from IKEA. On June 16th, I received a message stating, "Your package with tracking number IKEA-673671894442 will be delivered today by Arvato in 2 boxes. If there are any missing or damaged items, please make a note on the delivery repor...
I ordered furniture from IKEA's website, and delivery was scheduled for February 15, 2023. The cargo employee, on the other hand, claimed that they couldn't find us despite the fact that we were at home and both of our phones were turned on. When we contacted IKEA customer service, they set up a rec...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
On 15.05.2023, I placed an online order with the number 111505231009706 at IKEA Türkiye. When I received the product, I was concerned that one of the 1-liter jars with lids had been broken, so I filed a report with the shipping company and took photographs and videos. IKEA Türkiye packaging is very ...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
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