I purchased a Hövag mattress from the IKEA Ümraniye store, which was sold with a 10-year warranty. For the past four months, I have been experiencing constant sagging in the mattress. This issue is noticeable every time I use it and has been seriously affecting my comfort. We chose this mattress based on the recommendation of the store staff, but at the time of purchase, we were not informed that it should not be used with a bed base or what type of support it required. We only learned this later from a warranty expert after the problem appeared. I contacted IKEA customer service, but they stated that the mattress was not covered under warranty because of the bed base and offered no assistance. However, since the product was sold with a 10-year warranty, I expect a proper solution to such issues. Regarding my order number 91050851, I am requesting a replacement mattress and a resolution to this problem.
Our Kıvık seat cushion melted, despite the fact that it was covered by IKEA's 10-year warranty, and this has been a major problem for us recently. After contacting IKEA's customer service, we learned that the seat did in fact have a 10-year warranty; however, we were not eligible for compensation du...
I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the bro...
The Couch & Single Bed we bought from IKEA in 2014 and enjoyed for years developed a fault two years ago. We realized the product is no longer in stock, and IKEA doesn't produce it anymore. However, IKEA customer service, being sensitive to the issue, stood by the customer and didn't leave the produ...
I purchased a Jarvfjallet model chair from IKEA and later bought another one due to my needs, mainly because of the 10-year warranty offered by IKEA. However, it is deeply distressing to learn that IKEA might be deceiving its customers. After assembling the second chair, I discovered that there were...
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
Comments