I'm missing parts for my previously bought IKEA furniture. How can I procure them?

On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time...

I ordered a wardrobe from IKEA, but the doors were never delivered. It seems they were lost during shipping. Since I assumed all the boxes had arrived intact, I signed the delivery receipt, and now I’m being held responsible for the missing parts. Although both IKEA and the shipping company claimed...

In August 2025, we purchased a Knoxhult kitchen from the IKEA Bayrampaşa store. From the very beginning — including delivery, installation, and parts supply — we experienced serious issues at every stage. One of the items arrived damaged, delaying our installation by three weeks. Later, we discovere...

On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...

Two weeks ago, I ordered a BILLY/Brimnes TV unit (white, 340x41x202 cm) from IKEA’s online store (Order No: 5119*********46). Upon delivery, I discovered a total of 4–5 factory-defective and damaged parts. I documented the issue with photos and videos and submitted a complaint. However, after about ...

I bought 26 products from the IKEA online store, and my order dated 01.07.2025 was delivered by Arvato. As you might expect with so many separate pieces, we only noticed over the weekend—while assembling everything—that one of the items was missing. According to the attached invoice, I ordered 6 Bil...

An outdoor metal kitchen set purchased from IKEA rusted and corroded without even being used. An inspection was carried out, and the replacement of the kitchen was approved. However, due to incomplete work by the staff managing the process, one of the units listed on the invoice was missing in the s...

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Hello, Below, I’m sharing the details of the poor-quality service I received from IKEA and the unresolved issue. If service cannot be provided at a corporate level, then it shouldn’t be provided at all. Today I made my final call, and I will also message the management via LinkedIn during the day. I...

I recently bought the black JÄRVFJÄLLET chair from IKEA, and sadly, this experience hasn't met the expectations I usually have for the brand. The armrest of the chair features noticeable blue manufacturing flaws that stand out and clash with the overall design of the product. For the first time in a...

The connector parts for the desk dividers I ordered online from IKEA arrived incomplete. I quickly submitted a request regarding the issue, and they told me the missing items would be shipped from the store. I even shared photos to clearly show what was missing, thinking it would speed up the proces...

I was unable to complete the assembly of the IKEA Tarva bed frame due to missing metal components that were supposed to be included in the box. Since I had already disassembled and thrown away my old bed in anticipation of the new one, I am now left without a bed. When I contacted IKEA through their...

The Kragsta coffee table I ordered online from IKEA was delivered in a box that had been opened and resealed. When I opened the package, I discovered that the table legs were broken. I sent them back with a replacement code, but one of the legs sent again also arrived broken. For the past three days...

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I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...

On 21 November 2024, we bought a Hemnes daybed on the IKEA website. The product was delivered on the 25th of November. When we opened the product, we found that one of the packages had a broken piece and one package was missing. As the incoming and intact products were scattered around our room, we ...

The products I bought from the IKEA website were delivered incomplete. I had purchased two products (“jall laundry drying rack”, “hallbar waste sorting box”) but the laundry drying rack is shown as delivered even though it was not delivered. I called customer service and they opened a record. It's b...

I bought a HEMNES sofa with order number 212306241735876 through the IKEA Turkey online store. The product was delivered to us in 3 pieces (packages numbered 3 and 4 were taped together) by ARVATO Logistics. We received packages numbered 2, 3, and 4, but package No. 1 never arrived. How do I know th...

On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...

Due to missing parts in the Besta TV unit we purchased from IKEA's Bayrampaşa branch in February, we chased after the missing parts for months. Eventually, we went to Bayrampaşa and bought them one by one. Following up online, we completed our order as we found the missing parts. The first team that...

On February 24, 2024, my Myllra baby cot from IKEA Kartal in Istanbul, Turkey was delivered incomplete due to damage during transportation. They assured me that the missing part would be sent shortly, but it never arrived because it was out of stock. I later found out that the delivery was handled b...

The wardrobe I bought a year ago was sold to us, even though it had missing parts in the store. When it was delivered to our home, we noticed the missing parts and sent them to the store. After 2 months, the missing parts arrived and were assembled. However, after installation, we noticed that the c...

Never buy furniture or parts that are not in stock from IKEA. I've never had such a terrible shopping experience in my life, and I've mentioned it here before. Instead of improving, the process is getting worse every day. I purchased a wardrobe that is missing only the doors. All parts arrived, but ...

I made this complaint in my country, but I didn't get any results. Hoping that global management might help me, I am sharing it here. I bought a product from IKEA exactly a week ago. When I opened the product at home, I realized that the assembly screws were missing, so I contacted customer service....