The product I purchased from the IKEA store on October 19, 2025 arrived broken. We took a video while unpacking the product. Despite having clear evidence, the store does not accept returns and refuses to take responsibility. The damage was visible the moment the box was opened, showing that the issue occurred before delivery. I request that the product be replaced. Although the product has a mirrored cabinet door, it was sent without protection, which makes the situation even more concerning.
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
I placed an order on April 17th for a mirror called Knapper from the IKEA online store. The order number is 311704241029556. At first, MNG Cargo misplaced it. After a week of hard work, the product finally arrived to me in a state of disarray. Naturally, I declined the delivery and insisted on its r...
I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
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