On November 11, I purchased six items from IKEA for a total of ₺6,166, paying by credit card, and the delivery date was set for November 16. However, only one of the items was delivered, and the remaining five were not delivered without any explanation. When I contacted IKEA customer service about the issue, they told me that they had no internal information regarding the undelivered items and that I could either receive a refund or place a new order. They kept me waiting for about 10 days and informed me only by email—without even calling—that the product fees would be refunded. Despite this, no refund has been reflected in my bank account. Adding to the irony, I received a phone call to schedule installation for the items that were never delivered. I request that the full cost of the five undelivered items from order number 121111252413896 be refunded immediately to my credit card and that I receive a written and clear explanation as to why no updates were provided and why I was left waiting for so long.
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
On January 9th, I placed an order through Ikea Turkey's website. My order consisted of two goods. The smaller of the two things was delivered, but the higher-priced product was not, and Ikea Turkey notified me by email on January 16, 2025 at 13:16 that they had all been delivered. I've been calling ...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
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