While browsing at an IKEA store, I camee across furniture pieces marked as "as-is" due to slight damage. What do they do with their "seconds" or slightly damaged goods?

I made a purchase worth over 20,000 TL from IKEA. My order number is 120810255104546, which included two Rödalm 61x91 oak frames. When I opened the box, I saw that both items were severely damaged, and I would like to request a replacement. I am also filing a complaint against the delivery company,...

I purchased a Tange model drawer dresser from IKEA, and despite being under warranty, the top surface has started to swell and bubble. I reported this issue to IKEA about a month ago, but I was told that the damage was caused by water being spilled on the surface, and therefore it was considered use...

I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...

I purchased the Magasin model rolling pin from IKEA's online store on 25.06.2025. When I started using the product on 01.06.2025, I noticed that one of the handles was bent. My order number is: 112506241223416. When I contacted IKEA customer service regarding the issue, I was told that “there is no ...

On May 11, 2025, I made a purchase totaling ₺35,895 from your Bayrampaşa store as we were renovating my child’s room. We chose the Hemnes daybed for this purpose. Due to the need to sell existing furniture and do some painting and repairs, we completed the assembly on June 21, 2025. The next day, as...

I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...

To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...

On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...

The Kragsta coffee table I ordered online from IKEA was delivered in a box that had been opened and resealed. When I opened the package, I discovered that the table legs were broken. I sent them back with a replacement code, but one of the legs sent again also arrived broken. For the past three days...

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I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...

I purchased a shelf online from IKEA, but it arrived with scratches all over. I immediately requested an exchange, and customer service assured me that an exchange code would be sent via email. However, it’s been a week, and despite calling daily, I still haven’t received the code or any updates. T...

We ordered a coffee table with order number 111510241503476, but when we unpacked it, we found the lower part broken. This falls under the defective product category, and I am filing a complaint about it. I sent photos via email and through the app, and domestic shipping was arranged for the return....

On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...

Hello, On June 30, 2024, I placed orders with the numbers 113006241423826 and 113006241429216 for eight Rönninge wooden chairs. The attached photo shows one of the chairs with a cracked part. Furthermore, unlike the other seven chairs, one part did not fit correctly. I sanded the misfitting part and...

My encounter with IKEA Antalya has left me perplexed and frustrated. I decided to order a lavatory (odensvik - 501.955.52) online after seeing it on display but not in stock. Due to ongoing home renovations, I stored it with other items without immediately opening the package. When I finally opened ...

The problem is that the items I got from IKEA ONLINE are like they survived a big accident. They were two packs and both were almost competely damaged. One of the had a mirror and I received it broken into pieces. I sent them back and probably they will pay back. But it isn't fair as I won't be able...

Previously, I planned to buy three Hasvik cabinets and a sliding wardrobe from your IKEA store, as well as an additional cabinet covered by the IKEA guarantee. Because the skeleton cabinets were not in stock, the staff recommended ordering them online through IKEA's website. Everything appeared to b...